Alaya Serviced Apartment 14

The apartment itself is so safe. We got the gate access for in and out. The room itself is like in the picture we got electric stove, there is an kitchen items if you would like to cook, and there is Rice Cooker as well, but missing washing machine. Overall was exceptional, will come back soon.

My experience here was really disappointing. The location of the homestay was extremely difficult to find, with no clear signs. When I arrived, I found that there was no modern room management system, all information was manually recorded, causing inconvenience and unprofessionalism. The staff did not even know my booking information, causing the check-in process to be long and slow. The room was dirty, with unwashed blankets and pillows. The staff were not always present at the reception desk, making it difficult to contact. In particular, when I discussed with the staff about checking out late, I agreed to pay extra and the staff accepted. However, just a moment later, they called again to kick us out to welcome new guests and even demanded to go into the room to move all our belongings out for new guests to come in. This action was not only unprofessional but also extremely impolite, possibly causing loss of belongings. I will definitely never come back. My experience at this homestay was truly disappointing. Firstly, the location of the homestay is extremely difficult to find. Upon arrival, I noticed that there is no modern room management system; all information is recorded manually, which causes inconvenience and lacks professionalism. To make matters worse, the staff were not even aware of our booking details, resulting in his prolonged and delayed check-in process. The staff were not often present at the reception desk, making it difficult to get in touch with them. Especially, when I discussed late check-out with the staff, I agreed to pay an additional fee, and they accepted. However, shortly after, they called me and wanted us to leave to make room for new guests, even going so far as to demand to enter the room and move all our belongings out for the new guests. This behavior was not only unprofessional but also extremely rude, potentially leading to lost belongings, which left me feeling very upset and uncomfortable.

The room is very nice and suitable for the price. I forgot something and the manager supported me very enthusiastically

Phòng sạch đẹp , các bác cô lễ tân nhiệt tình

Phòng ở như hình, cơ sở vật chất còn khá mới, an toàn. Nhìn chung thì mô hình đề cao sự riêng tư cho KH. Tuy nhiên mình đề xuất nên có Lễ tân trẻ trung hơn, còn bác quản gia thì mình thấy vẫn cần nhưng không phù hợp để giao tiếp. Ngoài ra CSKH phản hồi Zalo rất chậm và không kịp thời.

Cửa đã bị hỏng trước đó, mình bị kẹt ở trong phòng do không biết mà sập cửa vào. Gọi cho bạn quản lý thì bạn không nghe máy, nhắn tin qua zalo thì cũng không rep luôn. May là chỉ một mình mình bị kẹt, bạn mình ở bên ngoài nên xuống dưới gọi được bác bảo vệ lên để xử lý, nhưng nếu hôm nay mình ở trong phòng một mình thì mình không biết như thế nào. Mình rất không hài lòng về dịch vụ.

Trải nghiệm tốt, phòng sạch sẽ. Ưng sẽ ghé lần sau ra hà nội

Thoải mái, rộng rãi, sạch sẽ. Mình có kì nghỉ tốt

Phòng sạch đẹp, có bác bảo vệ ở dưới chỗ để xe hỗ trợ nhiệt tình. Khu vực giao thông thuận tiện để đi chơi. Lần sau có nhu cầu chắc chắn sẽ lại thuê ở đây tiếp