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The Alana Surabaya
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
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8.8
Impressive
From 6,283 reviews
About Accommodation
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2019 Traveloka Hotel Awards Winner: Best Cleanliness
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
What Guests Say About Their Stay
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Strategic Location (61)
Friendly Staffs (46)
Excellent Service (4)
Tasty Breakfast (32)
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
Discover More About The Alana Surabaya
Location
The Alana Surabaya is located in area / city Wonokromo.
About The Alana Surabaya
Whether you are planning an event or other special occasions, The Alana Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alana Surabaya.
The Alana Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
From business event to corporate gathering, The Alana Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Alana Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Alana Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Alana Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Alana Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at The Alana Surabaya.
All facilities in The Alana Surabaya
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Poolside bar
- Set menu lunch
- Show cooking restaurant
- Snack bar
- Snacks
- Dietary menu
- Vegetarian meal
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-in
- Express check-out
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Sports and Recreations
- Aerobics
- Billiard
- Cycling
- Darts
- Fitness center
- Table tennis
General
- AC
- Ballroom
- Banquet
- Family room
- Swimming pool
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- Projector
Things to Do
- Children play area
- Fitness center
- Indoor pool
- Sauna
- Steam room
Transportation
- Bicycle rental
- Car rental
- Valet parking
Nearby Facilities
- ATM/Banking
- Laundry
- Shops
Family-friendly Facilities
- Kids club
- Children pool
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in The Alana Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Tamu yang menginap lebih dari 3 hari harus menyertakan surat swab/pcr.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Frequently asked question in The Alana Surabaya
What are available facilities at The Alana Surabaya?
There are top facilites at The Alana Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Alana Surabaya
Overall Rating & Reviews
From 6,283 verified guests reviews
8.8
Impressive
Fantastic
2,734
Very Good
2,844
Satisfying
175
Average
530
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
strategic location (61)
friendly staffs (46)
excellent service (4)
tasty breakfast (32)
complete facilities (11)
spacious room (57)
great room (9)
varied breakfast (6)
tasty food (75)
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Language
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RW
Riska W. H.
8.5
/ 10
17 May 2024
Room was spacious and great amenities are. Breakfast were so good 👍.
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Baharudin Y.
10
/ 10
03 May 2024
Sangat puas, dan slalu akan menjadi tempat menginap utama saat pulang surabaya.
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Surya T.
8.3
/ 10
03 May 2024
The hotel can do better, what they should focus is: The Breakfast: The Receptionist was busy with her phones, the runner/the girl cleaned halfway, she came out took the plate, and stayed somewhere, until another waiter came to clean it and set up the table. The egg station, it served cold, she made a lot in advance and just displayed different kinds of eggs. So it served cold. It is quite a dissapointment the cleanliness, the attitude of restaurant staff.
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1 liked this review
JG
Jimmy G.
6.5
/ 10
28 Mar 2024
AC tidak dingin. Lantai kamar mandi licin.
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Accommodation's Reply
02 Apr 2024
Dear Jimmy G, Thank you for staying and taking the time to share your experiences while staying at The Alana Surabaya...! We apologize for the inconvenience and lack of satisfaction during your stay with us. We will immediately take action together with related departments to improve the quality of our hotel facilities and we will immediately clean the AC in your room, so that similar incidents do not happen again in the future. We are very sorry for this incident, we hope you can enjoy all our facilities and better services on your next visit. Warm Greetings, Management of the Alana Surabaya.
R***i
This is a guest profile.
Leisure
8.8
/ 10
11 Mar 2024
The hotel itself is nice, yet maintenance is needed and upgrade to bathroom facilities.
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Vandry B. S.
Holiday
10
/ 10
19 Feb 2024
Good room, Good service from hotel staff, good food for breakfast and recommended hotel in surabaya.
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Accommodation's Reply
22 Feb 2024
Dear Mr. Vandry Bintoro Saputro, Thank you for your recent stay at to The Alana Surabaya and giving the five-star rating. We greatly appreciate your feedback. We are happy to know that you enjoyed overall services from us. All of us look forward to welcome you back soon! Warm Regards, Management The Alana Surabaya.
T
Triyono
Holiday
10
/ 10
22 Jan 2024
2 liked this review
Accommodation's Reply
01 Feb 2024
Dear Mrs. Ratna Nurlaela, Thank you for taking the time to share your experiences while at The Alana Surabaya...! We are very happy to hear that you enjoyed the overall services and facilities we provide. We hope to provide our best service on your next visit. We look forward to welcoming you back to The Alana Surabaya. Warm Greetings, Management of The Alana Surabaya.
AI
Aria I. A.
Holiday
10
/ 10
25 Dec 2023
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Accommodation's Reply
03 Jan 2024
Dear Aria Imam Ambara, Thank you for taking the time to share your experiences while at The Alana Surabaya...! We are very happy to hear that you enjoyed the overall service we provided. We hope to provide our best service on your next visit. We look forward to welcoming you back to The Alana Surabaya. Warm Greetings, Management of The Alana Surabaya.
eo
eric o. l. t.
Holiday
8.5
/ 10
24 Dec 2023
Room is good, friendly staff, food is good.
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Accommodation's Reply
26 Dec 2023
Dear Eric Octavianus Lumban Robing, Thank you for taking the time to share your experiences while at The Alana Surabaya...! We are very happy to hear that you enjoyed the overall service we provided. We hope to provide our best service on your next visit. We look forward to welcoming you back to The Alana Surabaya. Warm Greetings, Management of The Alana Surabaya.
bw
bayu w.
Holiday
9.7
/ 10
19 Nov 2023
We have a good experience stays here, the staff was nice, the room is great, we got cake and fruit upon check in. The food also great. We recommend this hotel to you all, for us, we will come back here when we travel to Surabaya next time.
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Accommodation's Reply
25 Nov 2023
Dear Bayu Wibawa. Thank you for taking the time to share your experiences while at The Alana Surabaya...! We are very happy to hear your positive comments about our services and facilities. We hope to provide our best service on your next visit. We look forward to welcoming you back to The Alana Surabaya. Warm Greetings, Management of The Alana Surabaya.
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