Kingsford Hotel Manila

I stayed in this hotel for a leisure time after work and the room was as expected. Check-in was smooth and staffs were hospitable. But the view was unfortunate tho, we got a view of the container port.

We had a great stay there, it was a nice hotel for its price. We were allowed for an early check in. Staffs are very accommodating. There were lots of elevators which is really an A+ for me, but we were shocked on our first night when we returned to our hotel because hotel was a bit crowded. Food was not tasty. Housekeeping was very attentive to our needs except for the last night that they failed to pick up the dishes in our room after we had room service dinner. Room is not sound proof. I can't sleep well because of the loud bangs I can hear from other rooms for the whole stay.

I've done my booking via mobile app and paid the room through my debit card, same night booking before checking in. And it was hassle free and as easy as 123. Thank you online agent. However, upon arrival in the hotel, I showed my voucher and told the front desk officer that I'm already fully paid. He said that it was not paid yet, what they did was just getting my card number for assurance. So to make everything settled because I want to rest, it's almost 11pm from my event, I just gave my debit card and let him process the payment, and input my pin and issued me receipt and key card. But upon checking my online banking, 2 payments were reflected, both were for payment for kingsford hotel accommodation and what's more annoying is that the one that they charged me was higher than what I paid in traveloka. I told him that it ' s not my fault and kingsford must refund the amount he charged me. He said the finance did not replied because it's already late. I said I am leaving early the next day and I need to get the refund upon check out because this was not my fault. I am not the one who made the mistake and I will not accept if I will wait for many working days. But until I checked out yesterday, no development. They said the bank processing will be up to maximum 30days. I said it doesn't matter, I understand the bank process but why do I have to suffer just because of their mistake. But still they insisted and until now, no response yet! And by the way, I also noticed other person on that same night also complaining about other issues and they were not handling it well. I hope this will not happen to other guests! Thank you!

Had a great stay. Food was okay, ambiance were nice. And the staffs are really approachable and friendly! Would love to come back again.

Lack of information, like the pool they do not add in their list in this platform if the pool is already package in this book or not.

Needs improvement. We enjoyed our stay though. Staff are courteous but I guess they're a bit overwhelmed cause there's a lot of people checking in and out. We booked 5 rooms and 1 room was not ready at 3pm. We were told that they'd call and bring the keycards to our room. We waited for almost an hour and no calls from the receptionist. I had to go down to the lobby and asked for our room. Turns out that rooms are already available but they didn't bother to check. A guest should not wait that long for their room. Clean but small rooms. Not enough parking.

It was such a nice place and staffs were all friendly and greet the guests everytime. However, I forgot to get my complimentary cake 😅

It was amazing stay and it has a beautiful pool just across Okada

I enjoyed my stay. Personnels from guards to receptionists were all accommodating. Thanks for the hassle free parking.