Mercure Kota Kinabalu City Centre

Really love my stay here. Location wise it is very good, around the Gaya street, and one mall in Kota Kinabalu. Staff are very good in terms of the service. The room facility is beyond expectations, very big room as well. Recommended especially for a long stay!

Trashes from my windows’ view. The 8th floor that their staff told me it's already high floor, out of 25, makes it feel like a ground floor because of the big trash area patio outside windows. Only 1 extra towel is free. If you want 2 extra towels, you need to pay.

The reception was nice and helpful....even the room service....thumb up.

Highly not recommended! My family got injured due to the glass sliding door at shower room was shattered and make My kids 4 years old and 9 months , my husband and me injured. However, the operation manager tell us that they will not compensate our medical bill due to they investigation say that we utilize with manner the sliding door. It’s really ridiculous at all. Your guest got injured at your premis, (luckily we are not die because of it) so you should responsible to us. I believe if this happens to our ministry or any VVIP for sure they treat and care was so different. Because of we are only “rakyat biasa” , so they not compensate us. The operation manager also never say for apology in our conversation via email. DOSH in act 514 was telling about safety but this hotel no safety! However, during the incident thanks to the team that care of us on that night. Only that part I’m ok.

Spacious room for a big family!

It’s a lovely location, near enough to Gaya street, quiet enough to get away from the hustle and bustle. But for a new hotel it’s showing age fast. Mildew marks/discoloration, shower holder loose from the wall, and sheets have stains. They need a better quality control check on these things if not it’s gonna deteriorate fast.

Towels provided were not cleaned properly, they had some sort of body odour smell. Shower gel had some blackish mould like stain in it.

You have see the sea view from the rooftop pool, the gym room as well. The room is clean and spacious.

Nice view from level 25. This hotel near to Jesselton point, easy to find restaurant. Walking distance to Hawker street 10 minutes (hunting for Seafood restaurant here). Easily walk to Suria Sabah only 5minutes. The room really clean, new hotel. But a bit noisy because I can hear people talking from next room.