Shangri-La Surabaya

Hotels

8.7

Impressive
From 1,949 verified guests reviews

What Guests Say About Their Stay

Strategic Location (3)
Kids Friendly (1)
Friendly Staffs (1)
Excellent Service (2)
Lulu K. N.
8.5
/ 10
Excellent short stay, perfect and clean room with very warm team. Highly recommended
Desy J. N.
9.7
/ 10
Five stars for the service, room, facility, etc always be my recommendation hotel in surabaya.
Monica C.
10
/ 10
Living up the Shangri-La's tradition! Convenient, Luxury weekend stay with your family, with the kind hoteliers, can't ask for more! Certainly will give more than 5 stars if there's any options to it.
In the Area
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Jalan May. Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Shangri-La Surabaya

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Jalan May. Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
Lobby Shangri-La Surabaya
Lobby 2 Shangri-La Surabaya

Discover More About Shangri-La Surabaya

Location


Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 12.74 km away.

The hotel is located only 7.64 km away from Kandangan Station.

Not only well positioned, but Shangri-La Surabaya is also one of hotels near the following Jamur Hill within 32 km and SD Negeri Banjarsari 1 within 19.46 km.

About Shangri-La Surabaya

Shangri-La Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Shangri-La Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Shangri-La Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Shangri-La Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Shangri-La Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Shangri-La Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Shangri-La Surabaya.

All facilities in Shangri-La Surabaya

Bar, Cafe and Lounge Shangri-La Surabaya
Bar, Cafe and Lounge
Swimming Pool Shangri-La Surabaya
Swimming Pool
Entertainment Facility Shangri-La Surabaya
Entertainment Facility
Fitness Center Shangri-La Surabaya
Fitness Center
Functional Hall Shangri-La Surabaya
Functional Hall

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area
  • Fullboard with drinks
  • Gala dinner
  • Nightclub
  • Poolside bar
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Garden
  • Health club
  • Hot tub
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • TV lounge

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Hair salon
  • Shops

Sports and Recreations

  • Aerobics
  • Fitness center
  • Outdoor tennis court
  • Table tennis
  • Tennis

Business Facilities

  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities

Transportation

  • Car rental
  • Shopping center shuttle
  • Valet parking (surcharge)

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible

Kids and Pets

  • CRIBS
  • Highchairs

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Shangri-la always aims to ensure fair and transparent pricing. To this end our room rates are adjusted based on the number of guests occupying a room. This ensures that single travelers are charged proportionately less than two guests. We look forward to welcoming you to Shangri-la Hotel, Surabaya.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently asked question in Shangri-La Surabaya

What are available facilities at Shangri-La Surabaya?
There are top facilites at Shangri-La Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Surabaya?
The standard check-in time at Shangri-La Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Surabaya provide breakfast?
Yes, Shangri-La Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Shangri-La Surabaya

Overall Rating & Reviews

From 1,949 verified guests reviews
8.7
Impressive
Fantastic
871
Very Good
810
Satisfying
57
Average
211
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (3)
kids friendly (1)
friendly staffs (1)
excellent service (2)
great cleanliness (1)
tasty breakfast (1)
spacious room (3)
tasty food (3)
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Show Reviews with Photos
A***o
This is a guest profile.
10
/ 10
12 May 2024
Miscommunication between their own staff, I asked for early check in, they gave me the key, when I went up, it was still dirty. That 's the 1st one. And they gave me another room, went up, still haven't been cleaning up. That 's the 2nd room. When downstairs again. And wait 10 mins for another room, and they upgraded our room.

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LH
LIM H. L.
8.8
/ 10
12 Mar 2024
Excellent service from entrance, reception to restaurant!

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Vandry B. S.
Staycation
9.7
/ 10
16 Feb 2024
While entering the lobby, I was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious. Very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view.
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Elisabeth L.
Staycation
10
/ 10
26 Dec 2023
Good view, experience and nice hotel.
Review photo of Shangri-La Surabaya from Elisabeth L.

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MD
Monica D.
Staycation
9.7
/ 10
08 Oct 2023
The first thing I noticed when enter Shangrila is the nice fragrance that has a very calming and relaxing effect. Although Shangrila is not a new hotel but everything is well maintained. Room is clean and got everything we need. Just a pity that they don't provide teacup and its spoon for hot drink, in the room. The swimming pool is perfect for me and my kids, with depth ranging from 1 metre to 1.5 metre and even deeper at some part. My kids enjoyed our staycation so much. Will we return to Shangrila? Definitely a yes!
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GF
Geby F.
Medical
9.7
/ 10
13 Aug 2023
Didn't take any pictures but I enjoyed my stay.

1 liked this review

BP
Bayu P.
Staycation
8.5
/ 10
01 Jun 2023
Review photo of Shangri-La Surabaya from Ayu F. A.
Review photo of Shangri-La Surabaya 2 from Ayu F. A.
Review photo of Shangri-La Surabaya 3 from Ayu F. A.
Review photo of Shangri-La Surabaya 4 from Ayu F. A.

2 liked this review

HT
Haryanto T.
Staycation
9.7
/ 10
08 May 2023
It is always amazing experiences staying at horizon room.

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RE
Rima E. M.
Staycation
10
/ 10
23 Apr 2023
Kids friendly, yummy food in restaurant, clean & affordable price for 5 star hotel
Review photo of Shangri-La Surabaya from Rima E. M.
Review photo of Shangri-La Surabaya 2 from Rima E. M.
Review photo of Shangri-La Surabaya 3 from Rima E. M.
Review photo of Shangri-La Surabaya 4 from Rima E. M.
Review photo of Shangri-La Surabaya 5 from Rima E. M.
Review photo of Shangri-La Surabaya 6 from Rima E. M.
Review photo of Shangri-La Surabaya 7 from Rima E. M.
+2
Photos

1 liked this review

RG
Ricky G.
Holiday
9.7
/ 10
10 Apr 2023
Staffs friendly staffs. They even had a spare iphone charger that I was able to borrow.

1 liked this review

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Exterior 4 Shangri-La Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.