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airline rating:
4.5 5 based on 3891 reviews

Standard Service: LCC-Hybrid

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Lion Air Profile

Lion Air (JT/LNI) is an Indonesian hybrid carrier, a combination of low-cost (LCC) and medium service airline. Currently, Lion Air is known for serving the most route combination and flight schedule throughout the cities in Indonesia.

As a hybrid carrier, Lion Air offers Economy and Business Class. In Economy Class, passenger gets free up to 20 kg checked baggage allowance, leather seat with 29 inch seat-pitch. Business Class offers a comfortable leather seat with 38 inch seat-pitch, pre-flight drink, free meal and drink as well as a free checked baggage allowance up to 30 kg. Both Economy and Business Class allows baggage cabin up to 10 kg.

Lion Air has the largest number of fleet in the country. It operates more than 80 Boeing 737-900ER, Boeing 737-400 and Boeing 737-800 (Next Generation). The rest 110 planes are still waiting to be delivered to complete the entire purchase of 178 Boeing 737-900ERs. In March 2013, Lion Air signed the purchase contract for 234 Airbus A320s, marked as the largest deal in Airbus purchase history.

Lion Air Fleet

Boeing 737-900ER Boeing 737-900ER
8 aircrafts
Boeing 737-800 Boeing 737-800 (NG)
5 aircrafts
Boeing 737-400 Boeing 737-400
2 aircrafts
Boeing 737-300 Boeing 737-300
2 aircrafts
Boeing 747-400 Boeing 747-400
2 aircrafts

Lion Air Destinations

Changes/Cancellation/Refund for Lion Air

Refund Procedure

For more information, please refer to Refund Terms and Procedure FAQ page.

Name Change Option

  • Only available through Lion Air Call Center: 0804-1-77-88-99 (Indonesia) / +60-03-7841-5333 (Malaysia) / +65-6339-1922 (Singapore).

Period of Ticket Validity

  • All class tickets: 90 days
  • Refund policy depends on the period of ticket validity that is calculated from the date of departure. Unused ticket exceeding the period of ticket validity will expire.

Reroute

  • Not allowed

Reschedule

  • Through Traveloka Easy Reschedule
    • Rescheduling must be done at the latest 30 hours before departure
    • Reschedule Fee is IDR 15,000 per pax per segment
    • Airline Fees will depend on the airline policy
    • Not sure where to start? Visit this complete guide to Easy Reschedule
  • Through Lion Air
    • Rescheduling must be done via Lion Air Call Center: 0804-1-77-88-99 (Indonesia) / +60-03-7841-5333 (Malaysia) / +65-6339-1922 (Singapore)
    • Rescheduling is only available for the same class or higher
    • Over 48 hours, rescheduling is subject to an administration fee Rp50.000 plus new flight fare difference
    • Less than 48 hours to 24 hours, rescheduling is subject to a cancellation fee 50% of basic fare/pax
    • Between 24 hours to 2 hours before departure time, rescheduling is subject to a cancellation fee 80% of basic fare/pax
    • After check-in time, rescheduling is subject to a cancellation fee 90% of basic fare/pax
    • Rescheduling for infant ticket is not subject to administration nor cancellation fee
    • For new flight with lower fare, the fare difference will not be returned

Cancellation & Refund

  • Over 72 hours before departure, refund is subject to a cancellation fee 25% of basic fare
  • Between 72 hours to 4 hours before departure, refund is subject to a cancellation fee 50% of basic fare
  • Less than 4 hours before departure or no show, cancellation is subject to a cancellation fee 90% of basic fare

Others

Lion Air has the rights to reschedule or cancel the flight when considered necessary for safety and technical reasons. Lion Air will try to provide flight substitution as soon as possible. This will be announced to passengers through announcement at the airport or by phone, directly communicated by Lion Air.

In the case of the flight is cancelled by airline, refund can be done with a cancellation fee 10% of basic fare.

History of Lion Air

The history of Lion Air dates back to when it was still a small airline serving only domestic routes. It all started as the brothers Kusnan and Rusdi Kirana successfully ran their travel service Lion Tours for 13 years. They then decided to make their dreams come true by owning an airline. Currently, Rusdi Kirana holds the position of President Director of Lion Air.

Equipped with soaring ambition and initial fund of USD 10 million, Lion Air was officially established in October 1999. However, it commenced its operation less than a year later, precisely on 30 June 2000 using a Boeing 737-200 PK-LIA.

Until the mid of 2005, Lion Air operated its flights from Terminal 2F of Soekarno-Hatta International Airport along with other international flights, while the other local airlines or domestic flights still operate from Terminal 1. This adds to the airline’s prestige as well as efficiency of Lion Air passengers when they have connecting flights from Indonesia to cities abroad.

But starting 11 October 2010 onward, Lion Air relocated its operation to Terminal 1A, and flights to Sumatera, Batam, Pangkalpinang and Palangkaraya were moved to Terminal 1B. Lion Air’s international routes operate at Terminal 2E.

In 2005, Lion Air already owns 24 McDonnell Douglas MD-82s and 5 De Havilland Canada Dash-8s operated by its subsidiary, Wings Air. As a low-fare airline, Lion Air’s fleet is dominated by the highly efficient and comfortable MD-80. Lion air also commit with their business by offering cheap flight tickets and also promo flights to consumers in Indonesia. For its rejuvenation campaign, Lion Air placed an order of 178 Boeing 737-900ERs, delivered phase by phase from 2007 to 2014.

Lion Air aims to compete with Garuda Indonesia and Saudi Arabian Airlines in serving umroh/haji routes using Boeing 747-400. Two Boeing 747-400s were then added to support the fleet. Another delivery of 208 Boeing 737-9 MAX is scheduled for the coming 2018. In February 2012, Rusdi Kirana signed the purchase of 234 Airbus A320s family delivered directly from Airbus factory in Toulouse, France.

Children and Infants Policies of Lion Air

  • Children is classified as between 2-12 years of age and are not allowed to board unaccompanied.
  • Children are subject to the same flight fare as adults.
  • Infant’s flight fare depends on flight route.

Lion Air Flight Attendant Uniform

Lion Air Flight Attendant Uniform

Lion Air's flight attendant wears a red and dark blue upper clothes lined with vertical dark blue. It is the previous corporate colour of Lion dominated by blue and red. A touch of batik on long kebaya skirt is added to the uniform, designed specifically for flexibility of movement in case of emergency.

Lion Air In-Flight Meal

Lion Air serve pre-flight drink, free meal and drink for business class

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Lion Air Office

Lion Air Tower
Jl. Gajah Mada no. 7
Jakarta Pusat 10130
Jakarta, Indonesia

How to Book Online Lion Air

To book Lion Air ticket online, do as follows:
  1. Select route in the search box (see How to Use).
  2. Fill in passenger's requested information.
  3. Select Payment Method.
  4. Finish transaction and Lion e-ticket will be sent to your email.

Lion Air E-tiket

Lion Air e-ticket is an eligible proof from booking a regular or promo ticket and you can use it for Lion Air flight. The next thing you do after receiving e-ticket is to print it out and show it during check-in.