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Luminor Hotel Jemursari By WH
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Luminor Hotel Jemursari By WH
Hotels
Preferred Partner
8.6
/10
Very Good
7,473 reviews
What Guests Say About Their Stay
Staff Friendliness (174)
Variety (172)
Bedroom (153)
Taste (153)
Dian K.
8.5
/ 10
The room was good enough, it just a little bit noisy when you get the top floor. However, the breakfast serves very well, tasty with many variant menu that you can choose.
Laviana S.
9.4
/ 10
I like the Ambience! it's a nice place to your longstay, the bed are so fluffy, water runs nice, you're the control of your aircon, and last but not least the food and service are nice, definitely will come back again here, Thanks Luminor !
Agus T.
9.4
/ 10
Excellent food and beverage. Clean room, excellent amenities: comfortable bed, nice strong hot shower. Very helpful staff members. Efficient check in and check out process. All in all very enjoyable stay. Definitely will come back and tell my friends.
Ahmad F.
8.8
/ 10
Great breakfast menu and friendly staff.
Teh L.
9.0
/ 10
Great value for business travelers.
In the Area
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Luminor Hotel Jemursari By WH
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What's around Luminor Hotel Jemursari By WH
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
Discover More About Luminor Hotel Jemursari By WH
Location
Luminor Hotel Jemursari By WH is located in area / city Tenggilis Mejoyo.
About Luminor Hotel Jemursari By WH
From business event to corporate gathering, Luminor Hotel Jemursari By WH provides complete services and facilities that you and your colleagues need.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Luminor Hotel Jemursari By WH exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Luminor Hotel Jemursari By WH is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Luminor Hotel Jemursari By WH.
All facilities in Luminor Hotel Jemursari By WH
Fitness Center
Functional Hall
Lobby
Exterior
Bedroom
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
- Buffet lunch
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Smoking area
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- Projector
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Things to Do
- Fitness center
- Massage
Accessibilty
- Accessible parking
- Wheelchair accessible
Transportation
- Valet parking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Luminor Hotel Jemursari By WH
Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Additional Policy
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Luminor Hotel Jemursari By WH | 174 |
Number of floors in Luminor Hotel Jemursari By WH | 15 |
Another facilities in Luminor Hotel Jemursari By WH | Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box |
Frequently asked question in Luminor Hotel Jemursari By WH
What are available facilities at Luminor Hotel Jemursari By WH?
There are top facilites at Luminor Hotel Jemursari By WH such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Luminor Hotel Jemursari By WH?
The standard check-in time at Luminor Hotel Jemursari By WH is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Luminor Hotel Jemursari By WH provide breakfast?
Yes, Luminor Hotel Jemursari By WH provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Luminor Hotel Jemursari By WH
Traveloka (7,473)
8.6
Very Good
From 7,473 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.8
Location
8.6
Service and Facilites
8.7
People often mention about Luminor Hotel Jemursari By WH
All
Variety (120)
Staff Friendliness (119)
Bedroom (107)
Taste (104)
Bathroom (98)
Ambiance (97)
In-house Restaurant (87)
Hotel Area (84)
Room Space (83)
Accessibility (77)
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Traveler Reviews Luminor Hotel Jemursari By WH
Number of reviews per page
20
40
Customer reviews
N***a
10.0
/10
Reviewed 5 day(s) ago
The staff is friendly, calls via WA are answered in a friendly & detailed manner.
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RS
Rico S.
10.0
/10
Reviewed 6 day(s) ago
Clean room, best view, lot of choice for breakfast, really recommended!
1 people find it helpful
Steven a. p.
Business
10.0
/10
Reviewed 7 day(s) ago
The hotel staff is very friendly and the breakfast menu is very delicious and has many menus.
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Apriyadi
9.1
/10
Reviewed 1 week(s) ago
strategic location and the room is too small for my family upgrade to executive more spacious and more comfortable. my suggestion if family choose executive deluxe.
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n***y
Staycation
8.5
/10
Reviewed 2 week(s) ago
Hotel staff is friendly and helpful. Room is nice. Food is good but parking is limited.
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1 people find it helpful
d***i
9.7
/10
Reviewed 2 week(s) ago
The hotel is nice and the staff is friendly, helpful, with affordable price and strategic location. We can upgrade to deluxe executive room type, thank you Luminor Hotel.
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S***a
Business
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the breakfast is very delicious, the hotel is comfortable, you get free at least in the refrigerator, the city view is good. Fast service
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Ricky I.
Business
10.0
/10
Reviewed 2 week(s) ago
The hotel is very good. Clean and cozy. The staff is very friendly and helpful. The food is good.
1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr Ricky I.,
Warmest greetings from Luminor Hotel Surabaya - Jemursari,
Thank you for your recently staying at Luminor Hotel Surabaya - Jemursari. We are very pleased to discover that you have once again had an exceptional days with us and we are also incredibly grateful that you would so kindly outlined the great hotel and facilities, delicacies and sumptuous variety breakfast at Luminor Hotel Surabaya - Jemursari and also the most important is a truly warm hospitality service delivered by our associates.
Thank you very much for choosing Luminor Hotel Surabaya - Jemursari as your stay destination in Surabaya. On behalf of the entire team, we look forward to welcome you back to our hotel in what we hope, a not so distant future.
Sincerely yours,
Intan Alice
General Manager
D***y
Staycation
8.2
/10
Reviewed 2 week(s) ago
The room is clean and everything is quite comfortable, only the TV could be more updated to a smart TV, so that customers have many choices. The place is also quite strategic, finding food is also quite easy.
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1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr./Mrs. D*y, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari for the second time as your accommodation while in Surabaya. We are very happy to receive this excellent review and provide an extraordinary stay experience for Mr./Mrs. D*y along with input regarding the Smart TV. And it will be a motivation for our team to provide even better service. We hope to welcome you back in the near future. Best regards, Intan Alice. General Manager
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R***i
Business
10.0
/10
Reviewed 2 week(s) ago
Varied breakfast menu, clean and comfortable rooms
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr./Mrs. R*i, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari for the second time as your accommodation while in Surabaya. We are very happy to receive this excellent review and provide an extraordinary stay experience for Mr./Mrs. R*i. And it will be a motivation for our team to provide even better service. We greatly hope to welcome Mr./Mrs. R*i back in the near future. Best regards, Intan Alice. General Manager
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Y***i
8.5
/10
Reviewed 3 week(s) ago
clean for the price, nice hotel, varied breakfast
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1 people find it helpful
Accommodation's Reply
20 May 2025
Dear Mr./Mrs. Y*i, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari for the second time as your accommodation while in Surabaya. We are very happy to receive this excellent review and provide an extraordinary stay experience for Mr./Mrs. Y*i and his beloved family. And it will be a motivation for our team to provide even better service. We hope to welcome you back in the near future. Best regards, Intan Alice. General Manager
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YE
Yuniar E.
Transit
8.0
/10
Reviewed 3 week(s) ago
Just standard service, nothing extra.
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Accommodation's Reply
20 May 2025
Dear Mrs. Yuniar E., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this review. This will certainly be a correction and motivation for our team to always be committed to providing the best service and facilities for all our guests. We greatly hope to welcome Mrs. Yuniar back to our hotel and show a better change. Once again, we apologize and thank you. Best regards, Intan Alice. General Manager
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BD
Bristya D. N. R.
10.0
/10
Reviewed 3 week(s) ago
The hotel in mid range price ever! Absolutely gonna back for another trips next time visit surabaya
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Accommodation's Reply
20 May 2025
Dear Mrs Bristya D.N.R.,
Warmest greetings from Luminor Hotel Surabaya - Jemursari,
Thank you for your trust and staying at Luminor Hotel Surabaya - Jemursari and it was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.
We recently received your kind words and compliments. We are truly touched and noted by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable. We shared your feedback to all of our teams, and they are so grateful found you with flawless experience with us. We delighted to hear your great feedback. Thank you for motivating our team and sharing your review.
We hope there will be an opportunity to welcome you back on the next occasion, in not so distant in time.
Sincerely yours,
Intan Alice
General Manager
ay
agungrahman y.
10.0
/10
Reviewed 4 week(s) ago
Top notch, the main thing is great and comfortable.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Mr. Agungrahman Y., Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari as your accommodation while in Surabaya. We are very happy to receive this excellent review. And it will be a motivation for our team to provide even better service. We hope to welcome Mr. Agungrahman back in the near future. Best regards, Intan Alice. General Manager
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F***a
10.0
/10
Reviewed 4 week(s) ago
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Accommodation's Reply
13 May 2025
Dear Mr./Mrs. F*a, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari as your accommodation while in Surabaya. We are very happy to receive this excellent review. And it will be a motivation for our team to provide even better service. We hope to welcome Mr./Mrs. F*a back in the near future. Best regards, Intan Alice. General Manager
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a***q
Business
10.0
/10
Reviewed 5 week(s) ago
Great, strategic location near the city center.
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Accommodation's Reply
13 May 2025
Dear Mr./Mrs. A*q, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari as your accommodation while in Surabaya. We are very happy to receive this excellent review. And it will be a motivation for our team to provide even better service. We hope to welcome Mr./Mrs. A*q back in the near future. Best regards, Intan Alice. General Manager
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G***a
Leisure
9.1
/10
Reviewed 5 week(s) ago
Because I'm a regular customer, everything from parking to checkout is taken care of.
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Accommodation's Reply
13 May 2025
Dear Mr./Mrs. G*a, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari as your regular accommodation during your stay in Surabaya. We are very happy to receive this excellent review. And it will be a motivation for our team to provide even better service. We hope to welcome Mr./Mrs. G*a back in the near future. Best regards, Intan Alice. General Manager
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Muhammad
8.2
/10
Reviewed 5 week(s) ago
The receptionist was very unhelpful during check in, I booked 2 rooms and only 1 was ready, the other one was not ready and we were told to wait 30 minutes and then the room card would be delivered to the room and we would inform you, I had waited 30 minutes without any news until almost 50 minutes, finally I went down to the lobby to ask for the room card, if I didn't go down to the lobby the receptionist wouldn't have informed me,
And I also got breakfast from the beginning of check in, I wasn't told what time and until what time breakfast was, there was no conversation at all
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Accommodation's Reply
30 Apr 2025
Dear Mr. Muhammad F., Thank you for choosing Luminor Hotel Surabaya - Jemursari as your accommodation destination while in Surabaya. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to apologize for the inconvenience that should not have happened when Mr. Muhammad stayed at our hotel. We deeply regret this and have conveyed it to the relevant department to immediately make improvements so that it does not happen again in the future. We greatly hope to welcome Mr. Muhammad back to our hotel and show a better change. Once again, we apologize and thank you. Best regards, Intan Alice. General Manager
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a***r
Business
9.6
/10
Reviewed 6 week(s) ago
Overall very good, only I got a smoking room. Not comfortable to sleep because it still smells.
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Accommodation's Reply
13 May 2025
Dear Mr./Mrs. A*r, Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for your trust in choosing Luminor Hotel Surabaya - Jemursari as your accommodation while in Surabaya. We would like to apologize for the inconvenience caused by getting a smoking room. This will be a correction and motivation for our team to provide better service. We hope to welcome Mr./Mrs. A*r back in the near future. Best regards, Intan Alice. General Manager
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SK
SITI K.
Staycation
10.0
/10
Reviewed 6 week(s) ago
A comfortable hotel for a staycation with family. Affordable price, clean rooms, glass windows that go all the way down so you can see the city view freely. The food is also delicious, especially the fried rice and snacks.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Mrs. Siti to., Warm greetings from Luminor Hotel Surabaya – Jemursari. Thank you for the trust of Mrs. Siti and family in choosing Luminor Hotel Surabaya - Jemursari as your accommodation while in Surabaya. We are very happy to receive this very good review. And it will be a motivation for our team to be able to provide even better service. We greatly hope to welcome Mrs. Siti and her beloved family back in the near future. Best regards, Intan Alice. General Manager
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Number of reviews per page
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