From the beginning we checked in hotel (Friday night 13/03/20 - 9.30 pm), & until the 2nd day we checked out, too many unsatisfied condition compared to the price of the hotel (Rp.624.464,-) for Deluxe Double Room. Here are : 1. No hot water 2. No water heater & it's coming after we asked for it 3. No mat at the bathroom & it's coming after we asked for it 4. No sandals at room & just coming at the 2nd day after we asked for it 5. There is no proper soap as the appropriate start hotel, there is only liquid soap like at home. 6. There are only toothbrush as bathroom properties (NO soap, shampoo, face cleanser, hair cap and hair dryer) 7. The bed sheets was dirty (any dirty dot like blood or something) & it's changed after we asked for it 8. The TV remote didn't work & no service for this until the end 9. The bathroom was very dim, because there is only one small downlight 10. Twice happened the electricity was off when we used the water heater to boil the water. 11. and the worst condition was, after my sons swim and we want to checked out, we have to wait until an hour for take a bath, because there was NO WATER for bathing because the water runs out and is being filled. For me and family, this is the worst experience during our stay at hotel & will NEVER come BACK to this place sorry for all this information, but these are what really happened & we felt, & sorry there is no photos, because we busy enough & really uncomfortable with the place but we have no other choice because of the urgent need for children schools affairs. Thank you.