Japan Tax Refund Guide: A Complete Guide to Tax-free Shopping

Traveloka Team
31 Oct 2024 - 5 min read

If you're gearing up for a trip to Japan, shopping is likely one of the top activities on your agenda. The exciting part is that, as an international traveller, you might qualify for a Japan tax refund guide on several purchases.

This guide on tax refunds in Japan provides all the essential information about shopping without tax. It covers who can apply, which items qualify, and how to claim your refund.

Now, let’s explore ways to enhance your shopping journey in Japan and fully utilise your tax refund.

Who is Eligible for a Japan Tax Refund?

Specific criteria must be fulfilled to be eligible for a tax refund in Japan. Below is a brief overview:

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Non-Japanese Citizens

Visitors from abroad who have spent fewer than six months in Japan can qualify for tax refunds. Nonetheless, this advantage is applicable only if you are travelling on one of the specified visa categories:

Temporary Visitor’s Visa
Diplomat Visa
Official Visa

Japanese Citizens

Unexpectedly, individuals from Japan can request tax refunds if specific criteria are met. If you have resided outside the country for more than two years and have returned to Japan briefly (under six months), you could qualify for this refund.

Nonetheless, you must supply evidence demonstrating your residence abroad. This evidence may consist of either:

A Residency Certificate from the Japanese Embassy or Consulate General located in your country.
A copy of the Family Register Certificate from the Administrative Service Corner located at your registered permanent address in Japan.

What Items are Eligible for Tax Refund?

Not all items bought in Japan qualify for tax exemption, making it crucial to understand which products are eligible before embarking on your shopping adventure.

General Goods

Minimum Spending: To be eligible for a tax refund, you must purchase at least JPY 5,000 (excluding tax) of general merchandise at a single store on the same day.
Eligible Products: General merchandise encompasses clothing, electronics, souvenirs, and other non-consumable items.
Export Condition: You must remove these products from Japan within six months of your arrival date.

Consumables

Minimum Spending Requirement: To qualify, you must purchase from JPY 5,000 to JPY 500,000 (excluding tax) at a single location on consumables in a single day.
Eligible Products: This category encompasses food, beverages, cosmetics, pharmaceuticals, and other consumable items.
Packaging Criteria: The purchased items should be placed in a unique bag supplied by the store and exported within 30 days from the date of purchase.

Non-Eligible Items

Some items are not eligible for tax refunds, including:

Dining: Meals consumed at restaurants and cafes are not included in the eligible expenses.
Shipping Fees: Costs associated with shipping or delivery will not be reimbursed.
Service Fees: Expenditures for services like hotel accommodations, tours, and various experiences are likewise not covered.

Where to Apply for a Japan Tax Refund

After completing your shopping, request your tax refund before exiting the store. Specific counters are set up in larger retail establishments such as Tsuruya to assist you with this procedure.

The Foreign Customer Service Counter is an essential spot for handling tax refunds. This counter, typically located on the second floor of larger retail establishments like the Tsuruya Department Store, is where you'll need to process your tax refund. It's crucial to remember to visit this counter on the same day as your purchase during the store's operating hours.

The procedure for obtaining a refund is simple, but requesting it on the same day as your purchase during the store’s operating hours is crucial. The tax refund counter at Tsuruya operates from 10:00 AM to 7:00 PM Sunday through Thursday, extending to 7:30 PM on Fridays and Saturdays. Schedule your shopping accordingly to allow time to stop by the counter.

Japan Tax Refund Procedure: Step-by-Step Guide

How to refund tax in Japan? Now that you understand what you can request and the appropriate places to visit let's go over the steps for the tax refund process.

1. Shop and Keep Your Receipts

1.
Once you finish your shopping, remember to keep your receipts. These are crucial for requesting a tax refund and will ensure you are fully prepared.
2.
Ensure you meet the required spending thresholds for general merchandise or consumable items.
3.
Be aware that certain smaller retailers may not provide tax refunds, but most establishments display a tax-free shopping symbol, making it easy to identify where you can shop tax-free.

2. Head to the Foreign Customer Service Counter

Once you've finished shopping, head straight to the Foreign Customer Service Counter at the store on the same day of your purchase. Refunds cannot be processed once you've exited the store or on a different date. Your presence is required—no representatives are permitted!

3. Present Your Documents

Upon reaching the counter, you must provide the following documents:

Purchased Items: Yes, you must carry the products with you to the checkout area.
Receipts: Ensure you have all receipts for the items you intend to claim.
Passport: Only the original passport containing a valid entry stamp will be accepted; copies are prohibited.
Credit Card: If your purchase was made using a credit card, please bring that same card along.
Residency Certificate (for Japanese citizens living overseas): If relevant, this document confirms your residency abroad.

4. Get Your Refund in Cash

The team will assess your paperwork and provide a cash refund in Japanese yen. Please note that a 1% service charge will be deducted from your refund.

5. Consumables Will Be Sealed

Should your refund cover items such as food or cosmetics, they will be placed in a sealed official bag that you must not open until you depart from Japan.

6. Show Your Passport at Departure

You must present your passport and any tax-exempt items at customs upon departing from Japan. These items could result in being billed for the previously refunded taxes.

Tax Refunds for Contracted Shops

Various smaller retailers across Japan, in addition to department stores, participate in the tax refund program. Look for stores that feature the tax-free shopping emblem.

Shopping at these partnered retailers allows you to merge your tax refund with receipts from major department stores such as Tsuruya, providing added flexibility and convenience.

Avoiding Common Mistakes

To ensure a seamless experience when receiving your tax refund, steer clear of these frequent mistakes:

Misplacing your passport: You won’t be eligible for a tax refund without it, so keep it handy while you shop.
Failing to meet the minimum spending requirement: Be mindful of the minimum purchase limits, particularly for consumable items.
Overlooking the refund timeframe: Tax refunds must be completed on the day of purchase during the store's business hours.

Experiencing shopping in Japan is truly memorable, and understanding the process of claiming your tax refund can further enhance that experience.

By adhering to the procedures detailed in this guide, you can experience shopping without taxes and retain more yen. Whether buying premium electronics or treating yourself to beauty items, obtaining a tax refund can help you save on all your purchases.

Next time you shop in Japan, inquire about the Japan tax refund guide. Take advantage of the chance to reclaim as much as 10% of your spending—simply adhere to the guidelines, save your receipts, and relish your savings!

Are you excited to organise your upcoming shopping trip to Japan? Secure your flights and accommodations through Traveloka for unbeatable offers and a seamless experience. Maximise your savings and embark on a delightful journey.

Looking for a bargain on a flight to Japan?

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In This Article

• Who is Eligible for a Japan Tax Refund?
• Non-Japanese Citizens
• Japanese Citizens
• What Items are Eligible for Tax Refund?
• General Goods
• Consumables
• Non-Eligible Items
• Where to Apply for a Japan Tax Refund
• Japan Tax Refund Procedure: Step-by-Step Guide
• 1. Shop and Keep Your Receipts
• 2. Head to the Foreign Customer Service Counter
• 3. Present Your Documents
• 4. Get Your Refund in Cash
• 5. Consumables Will Be Sealed
• 6. Show Your Passport at Departure
• Tax Refunds for Contracted Shops
• Avoiding Common Mistakes
• Looking for a bargain on a flight to Japan?

Flights Featured in This Article

Wed, 23 Jul 2025
AirAsia X
Sydney (SYD) to Tokyo (HND)
Start from AU$340.29
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Wed, 23 Jul 2025
China Southern Airlines
Sydney (SYD) to Tokyo (HND)
Start from AU$450.74
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Wed, 23 Jul 2025
Singapore Airlines
Sydney (SYD) to Tokyo (HND)
Start from AU$473.72
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