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Singapore Airlines: An Introduction

About Singapore Airlines

Singapore Airlines is one of those carriers people fly with time and time again. Not for status, but for the way it does the small things. The feel of real cutlery in Economy. The way the lights dim just right before a night flight. The calm that comes from knowing the service will simply work.

If you’re flying long-haul, this is the airline with suites that close, menus you can pre-select (yes, even lobster thermidor), and cabins designed for rest, not just transit. From Australia, Singapore Airlines connects to more than 130 destinations across six continents, with a layover at Changi that feels more retreat than stopover.

It’s won almost every global airline award you can name, including for cabin crew and First Class. But for many, it’s the consistency that sticks.

Where does Singapore Airlines fly?

From Australia, Singapore Airlines takes you a long way away. Asia, Europe, the Americas - you’ve got more than 130 places, all connected through one of the world’s easiest stopovers: Changi. Big-name cities, tucked-away towns, and everything in between. Whether you're heading to Tokyo or Tallinn, it’s one check-in, one familiar experience, and a smooth link across continents.

Australian destinations

New South Wales: Sydney (SYD)

Victoria: Melbourne (MEL)

Queensland: Brisbane (BNE), Cairns (CNS)

Western Australia: Perth (PER)

South Australia: Adelaide (ADL)

International destinations

Asia

• Japan: Tokyo (NRT, HND), Osaka (KIX), Fukuoka
• South Korea: Seoul (ICN)
• China: Beijing (PEK), Shanghai (PVG), Guangzhou
• Thailand: Bangkok, Phuket
• Malaysia: Kuala Lumpur, Penang
• Vietnam: Ho Chi Minh City, Hanoi
• Indonesia: Jakarta, Denpasar (Bali), Surabaya
• Philippines: Manila, Cebu
• India: Mumbai, Delhi, Bengaluru, Chennai
• Sri Lanka: Colombo
• Hong Kong
• Taiwan: Taipei
• Nepal: Kathmandu

Europe

• United Kingdom: London (LHR), Manchester
• France: Paris
• Germany: Frankfurt, Munich
• Switzerland: Zurich
• Italy: Milan, Rome
• Netherlands: Amsterdam
• Spain: Barcelona, Madrid
• Denmark: Copenhagen
• Sweden: Stockholm
• Belgium: Brussels
• Turkey: Istanbul

North America

• United States: Los Angeles (LAX), San Francisco (SFO), New York (JFK), Seattle (SEA), Houston (IAH), Newark (EWR)
• Canada: Vancouver

South America

• Brazil: São Paulo (via Barcelona)

Africa

• South Africa: Johannesburg, Cape Town

Middle East

• United Arab Emirates: Dubai
• Qatar: Doha
• Israel: Tel Aviv
• Turkey: Istanbul

Oceania (excluding Australia)

• New Zealand: Auckland, Christchurch, Wellington

Singapore Airlines sales and deals

Singapore Airlines rarely yells “over here - sale!”. But the savings are there if you know where (and when) to look. Deals often favour those booking early, flying off-peak, or sitting on a KrisFlyer account. Here’s where the airline tends to drop its best fares:

• Early bird sales: Discounted fares on key long-haul routes, especially when booked well in advance.
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• KrisFlyer-exclusive promotions: Member-only sales, upgrades and bonus-mile offers throughout the year.
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• Last-minute getaways: Occasionally pop up on regional routes from Singapore. Perfect if you’re already in Asia.
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How to get the cheapest Singapore Airlines flights

• Travel mid-week (Tuesdays or Wednesdays) for better fares
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• Fly during shoulder seasons (Apr–Jun, Sep–Nov)
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• Join KrisFlyer to access exclusive sales
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• Set Traveloka fare alerts to track drops
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• Consider mixed-class and codeshare itineraries (e.g. with Scoot)

Singapore Airlines classes

Flying Singapore Airlines isn’t just about getting from A to B. It’s a lesson in the little things. Like the feel of more legroom, the tantalising scent of a proper meal mid-flight, and the hush of a cabin designed for comfort. Whether you're flying short-haul or spanning continents, here’s what to expect in each cabin.

Economy

Seats: Not your average economy. With a pitch of up to 81 cm and width of 47 cm (or around 44.5 cm on some Boeing 787s), the seats feel surprisingly generous. 

Each comes with a personal touchscreen, USB charging, reading light and, on longer routes, the option to upgrade to extra legroom. On most jets, AC power is also available.

On select short-haul Boeing 737s, in-flight entertainment is streamed to your device, but every wide-body aircraft includes KrisWorld seat-back screens.

Meals: Hot meals are included on all flights, with menus that reflect the regions you’re flying between. Drinks (including beer and wine) are served with meals, and you can pre-order special meals if needed. No snacks-only flights and no bring-your-own-only service here.

Premium Economy

Seats: Think 96.5 cm pitch and 49.5 cm width, with up to 20 cm of recline. These seats are more than just a step up. They recline deeper, with a built-in calf rest and extra space to stretch out. Two USB ports, a reading lamp, and a large HD touchscreen are standard at every seat.

Meals: Premium Economy flyers can access the “Book the Cook” service on select routes, letting you choose your main in advance, from wok-fried noodles to grilled salmon. Meals are plated with extra polish and paired with curated wines. Soft drinks and spirits are complimentary.

Business

Seats: These are not just lie-flat. They’re full private cocoons. On long-haul aircraft, expect a 198 cm flatbed and up to 76–78 cm seat width. The 1-2-1 layout gives everyone aisle access, and storage keeps things tidy. Mood lighting and noise-cancelling headphones seal the sense of escape.

Even on regional routes, the newer Boeing 737-8s now feature fully lie-flat Business Class seats in a major upgrade from the older recliner-style layout.

Meals: Dine when you like, on porcelain plates with metal cutlery. Expect Champagne, chef-designed menus, and regional dishes tailored to your route. “Book the Cook” is available here too: ideal if you’re craving lobster thermidor over beef rendang.

Unlimited free Wi-Fi is included for all Business Class travellers.

First / Suites

Seats: This is all-out luxury. On the Airbus A380, Suites offer a private cabin with a closing door, leather armchair and separate bed (yes, a real bed). Book two adjoining Suites and they transform into a double room in the sky.

On the Boeing 777-300ER, First Class is more traditional. Think extra-wide recliners (up to 89 cm) that convert into lie-flat beds, with plush bedding and ambient lighting.

Meals: Caviar, Krug, and meals plated à la minute. You can select from a special menu ahead of time, or enjoy seasonal dishes crafted by Singapore Airlines’ international culinary panel. Everything is tailored to be as elegant as the surroundings.

Singapore Airlines loyalty programs

KrisFlyer is Singapore Airlines’ way of recognising loyalty, whether you fly often, or just thoughtfully. It’s free to join, and every flight on Singapore Airlines, Scoot or a Star Alliance partner earns you miles. So do everyday things like hotel bookings, credit card spend, and shopping.

You can redeem KrisFlyer miles for flights, upgrades, or extras like hotel stays and shopping vouchers. Miles are valid for 3 years, so it’s worth keeping track.

There are two elite tiers: Elite Silver (25,000 status miles/year) and Elite Gold (50,000 status miles/year). Silver offers a mileage bonus and priority waitlisting, but not lounge access. Gold members enjoy worldwide Star Alliance lounge entry (including at Changi’s KrisFlyer Gold Lounge), extra baggage, and priority perks at every step.

Then there’s the PPS Club. This is earned by spending at least S$25,000 on premium fares in 12 months. It’s separate from elite status, but unlocks top-tier treatment: dedicated check-in, priority everything, and entry to Singapore Airlines' best lounges, including The Private Room if you’re flying First. PPS Solitaire, the upper tier, unlocks even more.

As of 2023, KrisFlyer members also get free unlimited in-flight Wi-Fi in all cabins. Another reason it pays to sign up.

Singapore Airlines airport lounges

Before the runway, there’s the reset. Singapore Airlines’ lounges make space to breathe. At Changi Terminal 3, there’s a lounge for every tier of travel:

• The Private Room: An invitation-only retreat for Suites and First Class flyers.
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• SilverKris First Class Lounge: Spacious, elegant, and ideal for a long layover.
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• SilverKris Business Lounge: For Business Class travellers and PPS Club members, complete with showers, work pods, and local bites.
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• KrisFlyer Gold Lounge: Reserved for Star Alliance Gold members flying Economy or Premium Economy, with food, drinks, and comfortable seating.

Globally, Business Class and Star Gold travellers can also access Star Alliance lounges, and partner facilities if Singapore Airlines doesn’t operate one.

No lounge access is offered to KrisFlyer Elite Silver members.

Singapore Airlines fleet

Airbus A380-800

• Seat classes: Suites, Business, Premium Economy, Economy
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• Seat layout: 1-1 (Suites), 1-2-1 (Business), 2-4-2 (Premium Economy), 3-4-3 (Economy)
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• Seat pitch: Up to 193 cm (Suites), 198 cm (Business), 96.5 cm (Premium Economy), 81 cm (Economy)
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• Entertainment: KrisWorld HD screens at every seat
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• Wi-Fi: Available; free for Suites, Business, PPS and KrisFlyer members
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• Power: Universal AC and USB ports at all seats
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Note: All 12 A380s now feature the refreshed Suites and Business Class - so no more older layouts.

Airbus A350-900

• Seat classes: Business, Premium Economy, Economy
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• Seat layout: 1-2-1 (Business), 2-4-2 (Premium Economy), 3-3-3 (Economy)
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• Seat pitch: 198 cm (Business), 96.5 cm (Premium Economy), 81 cm (Economy)
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• Entertainment: KrisWorld system; noise-cancelling headphones in Business
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• Wi-Fi: Available; free for KrisFlyer members and premium cabins
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• Power: USB and AC outlets at every seat
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Boeing 777-300ER

• Seat classes: First, Business, Premium Economy, Economy
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• Seat layout: 1-2-1 (First), 1-2-1 (Business), 2-4-2 (Premium Economy), 3-3-3 (Economy)
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• Seat pitch: Up to 193 cm (First), 198 cm (Business), 96.5 cm (Premium Economy), 81 cm (Economy)
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• Entertainment: KrisWorld on wide HD screens
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• Wi-Fi: Available fleet-wide; complimentary for KrisFlyer and premium fares
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• Power: Charging at every seat
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Boeing 787-10 Dreamliner

• Seat classes: Business, Economy
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• Seat layout: 1-2-1 (Business), 3-3-3 (Economy)
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• Seat pitch: 198 cm (Business), 81 cm (Economy)
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• Entertainment: KrisWorld with touchscreen IFE
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• Wi-Fi: Available; free for Business and KrisFlyer members
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• Power: USB and AC outlets at every seat
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Boeing 737-8 (MAX)

• Seat classes: Business, Economy
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• Seat layout: 2-2 (Business), 3-3 (Economy)
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• Seat pitch: 106 cm (Business), 76–81 cm (Economy)
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• Entertainment: Streaming to devices (Economy); seatback screens in Business
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• Wi-Fi: Not available
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• Power: USB ports in both cabins; AC power in Business
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SIA is also operating a small number of Boeing 737-800s (ex-SilkAir) on regional routes until late 2025.

Singapore Airlines crew

There’s a reason people talk about the service before the seat. Singapore Airlines cabin crew are trained not just to serve, but to notice. A glance, a gesture, a quiet refill. They’ve built a reputation on grace under pressure.

And the world’s been watching. In the past year alone, they’ve picked up World’s Best Cabin Crew (Skytrax), Best Cabin Staff (Business Traveller UK), and Best Asian Airline for Business Travellers (Business Traveller Germany).

Singapore Airlines baggage allowance

Cabin baggage

• Economy and Premium Economy: 1 carry-on bag, up to 7 kg, plus one small personal item (e.g. handbag, laptop case)
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• Business and First/Suites: 2 carry-on bags, up to 7 kg each, plus one small personal item
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• Size limit for each item: max total dimensions of 115 cm (length + width + height)
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• PPS Club members may be permitted slightly more (subject to check-in discretion)
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Checked baggage (Weight Concept – all routes except U.S. and Canada)

• Economy:
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• 25 kg (Lite fares)
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• 30 kg (Standard/Flexi fares)
• Premium Economy: 35 kg
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• Business: 40 kg
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• First/Suites: 50 kg
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• Infants (no seat): 10 kg, plus 1 pram and 1 nappy bag

Checked baggage (Piece Concept – U.S. and Canada only)

• Economy and Premium Economy: 2 pieces, up to 23 kg each
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• Business and First/Suites: 2 pieces, up to 32 kg each
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• Infants (no seat): 1 piece up to 23 kg, plus pram and nappy bag

Extra allowances for status members

• KrisFlyer Elite Gold / Star Alliance Gold: +20 kg (weight routes) or +1 piece (piece routes)
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• PPS Club: Double the standard allowance in all cabins

Singapore Airlines passenger policy

Infants

• Babies must be at least 7 days old to fly; younger infants need a doctor’s note.
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• Children under 2 can travel on your lap with an infant seatbelt, or in their own seat using an approved car seat (FAA or equivalent).
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• Infant tickets (without a seat) are typically 10% of the adult fare, plus taxes.
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• Checked baggage includes up to 10 kg (or one piece up to 23 kg on US/Canada routes), plus a pram and nappy bag.
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• Bassinets are available on most long-haul flights. Book early as supply is limited.
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• Infant meals can be pre-ordered up to 32 hours before departure.
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Children

• Ages 2 to 11 travel in their own seat (standard fare may vary).
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• Kids aged 5–11 flying solo must use the Unaccompanied Minor service, which includes full supervision.
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• Children 12 and over can travel alone; assistance is optional but available.
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• It’s a good idea for families to pre-select seats together. It saves mid-air musical chairs.

Pregnant passengers

• Up to 28 weeks: fly without a medical certificate.
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• From 29 weeks (or 29–32 for multiples), bring a medical certificate confirming your due date and fitness to fly (dated within 10 days of departure).
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• From 36 weeks (32 for multiples), flying isn’t permitted.
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• Note: Pregnant travellers can't be seated in emergency exit rows.

Accessibility features

• Wheelchair assistance is available at all Singapore Airlines airports. Request it at least 48 hours ahead.
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• Mobility aids (like walking sticks or foldable wheelchairs) are carried free, either in the cabin or as checked baggage.
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• Guide and assistance dogs are welcome in the cabin on most flights (must be fully trained and at least 4 months old); emotional support animals aren’t accepted.
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• Onboard wheelchairs are available on wide-body aircraft; assistance to and from the bathroom is offered, though crew can’t help with personal care.
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• Travellers needing oxygen or medical devices should let Singapore Airlines know when booking.

Singapore Airlines policies

When to check in

At the airport

• Check-in counters typically open 3 hours and close 40 minutes to 1 hour before departure, depending on the airport - plenty of time to clear security and grab a coffee.
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• Travelling during peak times? Arrive early to avoid queues and last-minute stress.

Online check-in

• Online check-in is available from 48 hours up to 1.5 hours before departure via the Singapore Airlines website.
• Mobile check-in is also available and closes 1 hour before take-off.
• Download your boarding pass or access it via the app. So, no printer needed at most airports.

Refund policy

• Refunds depend on your fare type—flexible tickets are more forgiving, while discounted fares often come with restrictions.
• If eligible, refunds are returned to your original payment method.
• Processing times can vary by bank.

Reschedule policy

• Most tickets can be changed for a fee (unless you booked a flexible fare). The cost varies by route and fare type.
• You can make changes online, in the app, or by contacting customer support.
• Please refer to fare conditions when booking.