Help Center - Airport Transfer

Booking Confirmation from the Provider and Driver

Am I guaranteed to get a seat when I book a ride with Big Bird JAC via Traveloka?

KLIA Ekspres

About Conxxe

Can I select my Big Bird JAC seat?

Adding Stops During Your Trip

Can I change my drop-off point when traveling with a Big Bird JAC from the airport?

Printing/Exchanging E-ticket

Refund for Your Conxxe Booking

Getting Your Driver’s Details

Can I cancel or reschedule my Big Bird JAC booking?

Departure Schedule

When will I receive the pick-up details (e.g. vehicle license plate, driver’s name and contact details)?

I could not contact the driver. What should I do?

I have booked a Golden Bird car to pick me up at the airport. Where should I wait for the driver?

QR Code Can’t be Scanned

Contacting KLIA Ekspres

Ticket Refund and Reschedule