Help Center - Hotels

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

Can I pay for my booking by cash at the accomodation?

How to Make a Special Request for My Hotel Booking

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

What will happen if I don’t show up at the accommodation during my stay period?

Hotel Room for Hourly Usage

Is it safe to enter my Credit Card details when I book?

Which hotels or room types are eligible for easy reschedule?

How can I find the perfect hotel for my destination?

About StayGuarantee

Late Check-in

How to Book a Hotel

What does non-refundable or free cancellation mean?

Finding Hotels in a Particular Area

Room Availability Info

Choosing Different Room Types in One Booking

Does the hotel price include travel insurance?

24 Hours Hotel Details Info

Breakfast Info for Hotel Booking

Does the name on the credit card used in a booking have to be the same as the name of the guest in the booking?

General Hotel Check-in Policies

What does each price include?

Hotel Check-in/Check-out Time

Will my credit card get charged during booking?

Hotel Facilities

Hotel Early Check-in

Can I use promo coupons to book Pay upon Check-in rooms?

Checking Your Booking Status

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

How do I reschedule my booking?

How to Cancel and Get a Refund for My Hotel Booking

Cannot check in at the hotel

Cannot Find the Hotel Location

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

I don’t Process Any Refund, Why is The Booking Refunded?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

How to Reschedule Hotel Reservation Due to Wrong Booking

How to Resend My E-ticket and Voucher

Refund Hotel Booking for Non Refundable Policy

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Reschedule a Non-refundable Hotel Booking

What are the available payment methods to pay for Easy Reschedule?

How to Know If My Booking Has Been Confirmed

Hotel Rescheduling Fees

How to Resend My E-voucher

What is Hotel Easy Reschedule?

Where to Request Refund for Hotel Booking

Hotel Receptionist Couldn’t Find My Booking

Why can't I find the Easy Reschedule feature in My Booking?

Why can't I find the option to reschedule my booking?

Does Easy Reschedule incur any charges?

How to Reschedule My Hotel Booking

I forgot to bring the credit card that I used to make my reservation. Is this OK?

How to Check My Refund Status

I have successfully obtained my voucher. How can I use it to check in at the hotel?

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

Hotel Voucher Not Received