Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Insurance

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and airport parking fees.
Passengers must pay the extra cost that may result from changes and/or additions in the pick-up or drop-off zone/location. Payment must be in cash, made directly to the Hi Transfers staff or driver.
All prices are subject to change without prior notice.

Passengers traveling from the airport must contact the driver directly to meet at the pick-up location. Please see your Traveloka voucher for further instructions.
Passengers can change their flight details or contact info by calling Traveloka Customer Service.
For passengers traveling from the airport, your pick-up time will be based on your flight’s arrival time.
Passengers traveling to the airport must show up max. 30 minutes after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
Passengers traveling from the airport must show up max. 60 minutes (for domestic arrivals) or 80 minutes (for international arrivals) after the agreed pick-up time. Otherwise, the booking will be automatically canceled and cannot be refunded.
For passengers who provide their valid flight numbers, Hi Transfer guarantees extra waiting time in the case of flight delays. If your flight is delayed, please call Hi Transfer China at +8618682755122.

Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Hi Transfers vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to drive the Hi Transfers vehicle.
Passengers are not allowed to use the Hi Transfers service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from violations of the policy mentioned above.

Reschedule can only be done at the latest 12 hours before pick-up time.
Your reschedule request is based on car availability.
Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.

To cancel your ticket and ask for a refund, call Traveloka Customer Service at 0804-1500-308 (Indonesia) / +65 6028 9771 (Singapore) / +60 39-2126-111 (Malaysia) / +66-2-118-5400 (Thailand) / +84 28 3861 4699 (Vietnam) / +63 2 8271 2719 (Philippines) / +61 7 3071 2228 (Australia).
Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.

Here are the benefits of Hi Transfer China Insurance:

Medical Expenses
decided by Hi Transfer China

Permanent Disability / Loss of Life
decided by Hi Transfer China

Temporary Disability
decided by Hi Transfer China

Burial Cost
decided by Hi Transfer China

Disclaimer Title

All insurance-related matters after purchase are solely between the Insured Person and Hi Transfer China. For more information, please contact Hi Transfer China at +8618682755122.
The amount of Benefits paid to the Insured Person is fully dependent on the policy of Hi Transfer China. Traveloka will not be held responsible for the amount paid to the Insured Person.

Hi Transfer Travel Terms & Conditions