Alpine Gables

Nice place

Property was well located, heaps of parking and quiet.

Good location but run down. Rooms are spacious and common areas are ok but it is obviously an old renovated hotel. The window an are single glass so you feel the cold and hear traffic. Also when we arrive one of the bed was not done. Not great!

It functional, tailored really for skiing overflow from nearby resorts. Local Mexican restaurant was excellent.

Arrived at 1:50pm to find a sign on the front desk that said reception is closed until 2 pm. Waited until 2 pm before approaching the desk and asking the man behind the desk if we can check in to which he replied he doesn’t work there and would call the manager. He called the manager on loudspeaker and we were able to overhear the conversation where the manager responded and said he is closed for lunch and if we don’t like it, we can go somewhere else. We waited another five minutes and the manager appeared abruptly and rudely and when we asked him if he wanted us to go elsewhere he said he would not give us a refund and that we shouldn’t be eavesdropping on his conversation. We explained the conversation was on loudspeaker in a quiet reception area and it was very rude of him to speak. this way to guests that were there to check in at the required time. This man continued to be intimidating with a loud voice and no apology for his behaviour. This made us feel very uncomfortable as guests at this accommodation. As a business owner who frequents this area I can confirm I will never stay in this property again and hope the business owners consider who they have representing their company and perhaps offer him customer service training if they wish to stay in business. We did request a refund through the company we booked through and they attempted to obtain this for us however management refused to refund. Would not recommend this accommodation.

good overall

Loved the place, close to shops, check out times could be a bit later, hard to wake up and rush checking out at 10am in cold days. Other than that, process was easy. Highly recommend

nothing

x

Arrived around 3.30 to find front door locked and reception closed. Called an offsite call centre and was put on hold while they found someone that could let us in. The fellow who eventually arrived was gruff and didn’t make us feel very welcome at all. The rooms were cold and the windows left open. No central heating but only a little space heater that didn’t work. Bed was fine and TV had streaming services but they were the only positives.

Loved the location right next to Nuggets Crossing and also the Lake. A surprise that that there was a sauna and handy little gym in the complex.

Cheap and Cheerful, Matt & Bandon there to help, Thankyou

Shopping

As I already did a check in review regarding our disappointment I won’t go into the details again. There needs to be a lot of change for this hotel to change our opinion and a lot more care when guests are unhappy if justified, in which our case it was. On the good side this hotel could be amazing with some maintenance and better housekeeping & some front desk service. it would be a nice place to stay. Great wifi, and convenient location with access to cafes and shops.

great.

Matt was very helpful. Convenient location to shops and restaurants. Lots of parking spaces

Good size room, decent facilities however no cutlery which was bizarre. View of lake obstructed by service station across road. Bed was comfortable however was two singles combined. Probably wouldn’t stay again. Preferred Lake Jindabyne hotel across the road.

The foyer and common areas are beautiful but be warned there is no lift so be prepared to take your luggage up the stairs if your room is on the first floor. The room had no air conditioning and became incredibly warm and uncomfortable overnight, even with the overhead fan going and balcony door open. The kitchenette didn't have an exhaust fan so using the electric frypan provided filled the room with smoke which took ages to clear (even with the overhead fan going and balcony door open as mentioned above). Might be more pleasant in the winter but couldn't recommend for an extended summer stay.

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Good central location. Lovely renovated kitchen and bathroom. Room was extremely dirty. Some sort of tomato sauce on carpet. Property manager offered additional cleaning while we were out and some of it was cleaned but not all. Dirty table, bench, chairs, skirting boards. No aircon and room way too hot when 28 outside. Windows didn’t fully open. Ceiling fan dangling. Don’t mind older properties and often stay in older cheaper properties but cleanliness is non negotiable. Very disappointed.