Hi-Way Motel Grafton - Digital & Contactless

My friend and myself were happy with the motel

Just a quick overnight stop. Room was clean and comfortable. Air conditioning was a bit noisy but done the job

Had bed bugs in the bed and the internet had a light that would flash every five minutes.

Good comfortable room close to shops.

All over it is good

Room was small but comfortable. Bathroom was tiny. Basic amenities. Fine for 1 night.

I didn't know what a Contactless motel was and when I got there it was very hard to access my room. Had I known this I would not have made a booking. Apart from this the room was very clean and suitable for our stay.

Was easy for me with truck at time. Only difference was price and what the third parties were offering compared to the direct sales more in price.

So clean . Shower was great and very comfortable bed ( loved the sheets )

First room smelled like cigarettes and urine. There’s no one on site so you have to phone a number to get assistance. Got 2nd room which was not smelly. Was not the best in terms of cleanliness. Shower had extremely low pressure. Sink in bathroom had a shelf above it that you need to bump your head when washing face. Property is keyless so you need to remember a code they send via sms. hint: If you forget it and leave phone in room you are stuck outside without anyway to contact property. Property is next to train tracks so yeah. Best to avoid but ok for emergency stay only. I do admit that when i did get in touch with someone they did offer good customer service.

Arrived no reception given a code unable to open door, after a few attempts rang number on website. Once inside very dirty and beds so hard. Again rang number on website put through to Manager Cameron went next door that room exactly the same. Rang number once again given another room unable to get in. Very stressful was told refund will be given. Sent email from Website to ring overseas number Didn’t connect recording wrong number. Left very upset. I hope o get my refund.

Great location, easy to book, clean functional room. At a great price.

Contactless checkin when arriving very late

Surprisingly, room had a cooktop (pot & frypan provided), microwave, full length fridge. For an overnight stop room was basic but clean, bed ok. Bathroom could do with an extractor fan. Air conditioner wasn’t brilliant. For price paid was ok.

Room was small could only just walk around bed. Sliding door to bathroom did not close. It was a very basic room with a bed and not much more, and very old air conditioner that made a lot of noise. Even though contactless, felt like an old lady upstairs was always watching people come and go.

Good motel

Nice staff Room a bit dated Cheap price

It was the first time that I booked and paid online with a code to get into the door and it was great everything that we needed was was in the unit quite comfortable and affordable, thank you

All we needed for overnight. Pity about the noise from the train, early in the morning

Priced right. Clean, good shower, reasonable mattress. Has cutlery, china, toaster, Netflix. Not bad really. Just not the best part of town.