InterContinental Hotels SORRENTO MORNINGTON PENINSULA by IHG, an IHG Hotel

Cleaning stuff can certainly improve, the room was not vacuumed or swept for two days, used bottles and glasses were not removed.

For the decades this is first time front reception telling me I never did in my life- ordered something thing to the spa , I do not know where is the spa, then someone took speakers from the room, I have not seen them from the entrance to the hotel, I am 66 , and a Doctor, this is abusing I would never back to this hotel I am really disappointed

We stayed at the Intercontinental Sorrento for two nights and were initially told over the phone that we’d receive an upgrade, but upon arrival, we were given the room we originally booked. The Alfredo/patio area was spacious, but with only one chair facing a fence, it felt poorly designed. For $500+ per night, the room and breakfast options were underwhelming. The limited breakfast selection and average food quality did not justify the price. Additionally, the toilet flush button kept falling into the toilet, and while wine glasses were provided, there was no bottle opener in the room—small details that made the stay feel less refined than expected. On top of that, the curtain didn’t close completely, allowing a lot of light in and disrupting sleep, and the air conditioning vent was putrid. Overall, the experience did not meet the premium standard we anticipated

My stay had many positives, but the hotel was quite busy. The staff were excellent, polite, helpful, and always attentive. My room was comfortable and well-appointed, though it was near the bar, and the noise continued until the early hours. The hotel’s pool looked great, but unfortunately, it was too crowded on my first day to enjoy it. Overall, it was a good experience, but more space and quiet would have made it even better."

Hotel, restaurants and location were great. Staff service was variable - some welcoming some not so. Check-in was very slow and cumbersome. Breakfast each morning was provided promptly and very nice - but servicing at breakfast was poor and dis-organised. Overall, our experience was mixed - some things great, some things really need improving to make this a 5-star hotel. It's still some way off.

The hotel has been tastefully done and the pool area is nice. The rooms were very small. Be careful when you choose your room type. We were lucky that we got a bayview room which made our room a little less claustrophobic. Our friends paid more to get a verandah room. The verandah was tiny and had a huge privacy screen so there was no view or air flow.

Nice property with potential for much better. Room tiny with no closet and inadequate bathroom and tea making spaces. Room not cleaned and serviced properly over 5 days. Breakfast buffet a sad affair and stale bread one morning. Hot Brekky ok but little choice. Breakfast staff unhelpful and clearly don’t want to be there. Overall disappointing and issues that have been pointed out before but ignored when looking at previous reviews. Not up to intercontinental or 5 star standards. Reception team very good but it doesn’t make up for the inadequacies of the rest.

Great facilities. Staff were amazing. Breakfast was great!!!

Beautiful hotel with a very European vibe. Pool was ideal to lounge by. Unfortunately most of the restaurants on site arent open during the week so dining options were limited.

Amazing stay well worth a visit to the spa for the bathhouse experience will come again

Good location

Highly recommend

Incredible! Everything was beyond my expectations and more. Absolutely loved the hotel decor and so different to other 5 star hotels that focus on a cookie cutter look. Everything was just incredible, the staff so attentive and warm snd inviting. The food, service, the room all 5*. Can’t wait to come back.

Located right in town so very accessible to everything. For the price paid however, did not find this good value. Nothing about the room was overly special. Room service finished at 9pm. The balcony was very dirty and needed a clean. Personal preference, but pillows were very uncomfortable. Buffet breakfast was very good.

Dirty, dusty, inadequate breakfast options and supply. Very disappointing.

We had a fabulous mid week getaway. Staff were brilliant, room was fabulous - loved everything about our 3 night stay. Can’t wait to do it again!

Service was great and very friendly. Shame that Barlow was not open and that it was not made clear on their site.

We loved the place... Differently coming back here again

Only one comment regarding potential ‘hidden costs’ as the original booking included free breakfast buffet and the hostess mentioned we were entitled to one free coffee and one free tea. We then proceeded to order two lattes. During check-out, the receptionist stated there was an 11 AUD balance. I was quite perplexed, the room was pre-paid and nothing was used or ordered to incur any incidental charges. I inquired about the source of this charge and it was replied that it was an additional coffee from breakfast. Incredulous, I mentioned what the hostess said and the receptionist said that the free buffet was for the entire booking as well as the free coffee and tea offer. This meant by interpretation, only one coffee and one tea could be ordered - we ordered no tea, just two lattes; therefore one latte was “extra cost”. It was an absurd rationale although I decided to just pay the charge. The receptionist proceeded then asked if I wanted to use the CC on file for deposit. I asked if I could pay cash and the answer was no; therefore, I was again perplexed - isn’t that the reason for a deposit? What created the necessity to ask if I wanted to use the CC on file, especially if cash is not accepted? Otherwise, the overnight stay was relaxing and comfortable. No additional comments.

A nice comfortable place to stay within walking distance to everything.