Mercure Melbourne Albert Park

Hotels
7.6
/10
Pleasant
978 reviews

What Guests Say About Their Stay

kim
10.0
/ 10
I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back
susie
10.0
/ 10
Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel
Odile
10.0
/ 10
A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.
In the Area
See Map
65 Queens Road, ALBERT PARK, Albert Park, Melbourne, Victoria, Australia, 3004

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Melbourne Albert Park is a hotel in a good neighborhood, which is located at Albert Park. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Melbourne Albert Park

65 Queens Road, ALBERT PARK, Albert Park, Melbourne, Victoria, Australia, 3004
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Discover More About Mercure Melbourne Albert Park

Mercure Melbourne Albert Park is a top spot for travellers looking to enjoy the vibrant city of Melbourne. Nestled right by the picturesque Albert Park Lake, this hotel offers a blend of comfort and convenience, making it a great choice for both business and leisure visitors.

Room types available at Mercure Melbourne Albert Park

The hotel boasts a variety of room types to suit different needs and budgets. From the Standard Rooms, which offer a cosy and comfortable stay, to the more spacious Superior Rooms that provide a bit more luxury, there's something for everyone. For those seeking a touch of elegance, the Privilege Rooms come with added amenities like a Nespresso machine and complimentary Wi-Fi. Families or groups can opt for the Family Rooms, which offer extra space and comfort. Each room is designed with modern decor and equipped with essential amenities to ensure a pleasant stay.

How to get to Mercure Melbourne Albert Park

Getting to Mercure Melbourne Albert Park is a breeze. It's conveniently located just a short drive from Melbourne's CBD. If you're coming from Melbourne Airport, it's about a 30-minute drive via the M2. Public transport is also an option, with trams running frequently along St Kilda Road, just a short walk from the hotel. For those driving, the hotel offers on-site parking facilities.

Facilities and services at Mercure Melbourne Albert Park

The hotel offers a range of facilities to enhance your stay. Guests can enjoy the fully equipped fitness centre, perfect for keeping up with your workout routine. There's also an indoor pool for a refreshing dip. Business travellers will appreciate the conference and meeting rooms available. The hotel provides 24-hour reception and room service, ensuring all your needs are met around the clock.

Food and drink available at Mercure Melbourne Albert Park

While the hotel itself offers a delightful dining experience at its on-site restaurant, Windows Restaurant, serving a variety of international cuisines, there are also plenty of nearby options. Just a short stroll away, you'll find a range of cafes and eateries along St Kilda Road and in the surrounding area, offering everything from casual bites to fine dining experiences.

Accessibility features at Mercure Melbourne Albert Park

Mercure Melbourne Albert Park is committed to providing accessible facilities for all guests. The hotel features accessible rooms equipped with roll-in showers and grab bars. Public areas are designed to be wheelchair-friendly, with ramps and elevators available. The staff are trained to assist guests with special needs, ensuring a comfortable and hassle-free stay.

Pet and service animal policy at Mercure Melbourne Albert Park

The hotel welcomes service animals, ensuring they have access to all areas of the property. However, pets are not allowed, so it's best to make alternative arrangements for your furry friends. Mercure Melbourne Albert Park offers an ideal base for exploring the city, with its comfortable rooms, excellent facilities, and convenient location. Whether you're in town for business or leisure, this hotel has everything you need for a memorable stay. Ready to plan your trip? Click here to book a hotel via Traveloka Australia.

All facilities in Mercure Melbourne Albert Park

Others Mercure Melbourne Albert Park
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge
  • Valet parking

Kids and Pets

  • Babysitting

General

  • Swimming pool

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Melbourne Albert Park

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Number of floors in Mercure Melbourne Albert Park
9
Another facilities in Mercure Melbourne Albert Park
Concierge, Express check-out, 24-hour Receptionist, Parking with surcharge, Valet parking

Frequently asked questions about Mercure Melbourne Albert Park

What are available facilities at Mercure Melbourne Albert Park?
There are top facilites at Mercure Melbourne Albert Park such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Melbourne Albert Park?
The standard check-in time at Mercure Melbourne Albert Park is starting from From 14:00 while the latest check-out time is at Before 11:00
What is the star rating of Mercure Melbourne Albert Park?
Mercure Melbourne Albert Park has a 4.0-star rating.
How many floors does Mercure Melbourne Albert Park have?
Mercure Melbourne Albert Park has 9.
Does Mercure Melbourne Albert Park have parking?
Yes, Mercure Melbourne Albert Park does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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More Reviews from Other Guests in Mercure Melbourne Albert Park

7.6
Pleasant
From 974 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

7.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
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Traveller Reviews Mercure Melbourne Albert Park

Number of reviews per page
20
40
Top reviews
Sarah
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely view. Very friendly and helpful staff while I was there. I would call this a 3 star at best. Very, very basic. The shower only offered a dribble of water. I had to move heavy furniture to access a PowerPoint near the bed.
Timothy
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It needs renovation because it's looking tired.
kim
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back
Read More
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Challenging stay, noisy maintenance works making the room noisy starting from 7am (no sleep in possible). When we phoned down to reception and they said they didn’t know of any works … however there we jackhammers going in the car park, things blocked off. The noise was audible in the windows cafe, we ended up having to move locations to work during the day. Called multiple times to get our swimwear after checkout (same day) and no reply, no calls back.
Read More
Long
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent service, convenient parking, close by park
susie
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel
Silvina
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had a nice family stay.
Kris
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean and tidy and safe
Minh Huong
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I had such a terrible experience staying in this hotel. 1. My dad forgot the password to open the safe and we kept all our passports there. It was 2 days before we got back to our country so we were kinda panic and as the staff to help us open it.The receptionist said there would be someone sent to our room to help us that day and my dad asked for the specific time, but she just said "I don't know, but today". We were not satisfied with her answer but we could not do anything so we just went our the whole day, hoping that when we returned, it would have been unlocked. BUT NO. It remained untouched. The next day, my dad had to express his dissatisfaction and finally, they sent someone to our room. It only took them about a minute to open the safe, so why didn't they do it the day before as they promised us? 2. We paid them 250 AUD for the security deposit and spent 169 AUD for breakfast so in return, they had to give us 81 AUD back. They promised it would take 3-5 working days for the process but we wait for nearly 2 weeks. Nothing was returned. Now, it has been 8 working days and we haven't seen our money back yet. I rarely leave a bad review for any kind of hospitality service, but my experience at this hotel was truly disappointing. Overall, this stay was frustrating and far below the standard I expected. Poor communication, slow action, and unfulfilled promises left us with a very negative impression. I strongly don't recommend anyone to stay in this hotel.
Read More
Rebecca
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great bed. Friendly staff. Great breakfast
Eleisha
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The pillows were terrible and only 2 were provided. No extra blankets and only 1 bath towel in the bathroom when we booked for 2 people to stay.
Odile
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.
Read More
Mark
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Thank you
Gregory
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The Pullman was excellent in a previous visit but the Mercure is awful by contrast Old, noisy and lacking any service. A very disappointing 5 days
Michael
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good
Elizabeth
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was a good hotel, pretty basic but good enough for a short trip away. The rooms are semi renovated, the bed is very comfortable. We stayed in a King Suite
Isaac
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We requested a bathmat and additional towels and blankets but they were never delivered. Just felt like we were ignored :(
Mahnaz
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Had a good and easy stay overall. The food and drink services were of good quality, and the gym, spa, and plunge pool were definite highlights. Parking was convenient, though it comes at a cost of $25 per day. The only downside was the view — a bit underwhelming compared to expectations.
Amy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good value for a quick overnighter. The pool was a great temperature and we enjoyed the spa and sauna too. Breakfast was good and staff were responsive when we needed something. The menu online (accessed from the QR code in the room) for the bar was different to the menu provided. I enjoyed the cocktail from Mortimers too.
Ben
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Mercure Melbourne Albert Park

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.6
Pleasant
From 974 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

7.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Mercure Melbourne Albert Park

Number of reviews per page
20
40
Top reviews
Sarah
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely view. Very friendly and helpful staff while I was there. I would call this a 3 star at best. Very, very basic. The shower only offered a dribble of water. I had to move heavy furniture to access a PowerPoint near the bed.
Timothy
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It needs renovation because it's looking tired.
kim
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I was transferred to this hotel as the one I booked has closed down. Note that Pullman and Mercure are in 2 separate towers. The Mercure lobby is not as nice but they share facilities. The rooms are as expected, minimalist but the beds are very comfy and the staff are very nice and helpful. The bar and lobby area is absolutely amazing. I will definitely be back
Read More
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Challenging stay, noisy maintenance works making the room noisy starting from 7am (no sleep in possible). When we phoned down to reception and they said they didn’t know of any works … however there we jackhammers going in the car park, things blocked off. The noise was audible in the windows cafe, we ended up having to move locations to work during the day. Called multiple times to get our swimwear after checkout (same day) and no reply, no calls back.
Read More
Long
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent service, convenient parking, close by park
susie
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Thoroughly enjoyed the family stay. Only negative is that the heating controller wasn’t functioning properly and the room was too hot! Otherwise an excellent stay. Some facilities could be upgraded eg bathrooms around the hotel
Silvina
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We had a nice family stay.
Kris
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean and tidy and safe
Minh Huong
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I had such a terrible experience staying in this hotel. 1. My dad forgot the password to open the safe and we kept all our passports there. It was 2 days before we got back to our country so we were kinda panic and as the staff to help us open it.The receptionist said there would be someone sent to our room to help us that day and my dad asked for the specific time, but she just said "I don't know, but today". We were not satisfied with her answer but we could not do anything so we just went our the whole day, hoping that when we returned, it would have been unlocked. BUT NO. It remained untouched. The next day, my dad had to express his dissatisfaction and finally, they sent someone to our room. It only took them about a minute to open the safe, so why didn't they do it the day before as they promised us? 2. We paid them 250 AUD for the security deposit and spent 169 AUD for breakfast so in return, they had to give us 81 AUD back. They promised it would take 3-5 working days for the process but we wait for nearly 2 weeks. Nothing was returned. Now, it has been 8 working days and we haven't seen our money back yet. I rarely leave a bad review for any kind of hospitality service, but my experience at this hotel was truly disappointing. Overall, this stay was frustrating and far below the standard I expected. Poor communication, slow action, and unfulfilled promises left us with a very negative impression. I strongly don't recommend anyone to stay in this hotel.
Read More
Rebecca
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great bed. Friendly staff. Great breakfast
Eleisha
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The pillows were terrible and only 2 were provided. No extra blankets and only 1 bath towel in the bathroom when we booked for 2 people to stay.
Odile
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A massive shout out Chinese Boy Jack at Breakfast & El Salvadorian Sister in The Breakfast area. As well as Kiwi at Breakfast. Lastly great customer Service from Tall Handsome Asian Guy named Richard at Concierge who helped me open the boom gates so that my car can go in & out. Absolutely enjoyed the Buffeet Breakfast. Missed out on swimming in the pool.
Read More
Mark
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Thank you
Gregory
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The Pullman was excellent in a previous visit but the Mercure is awful by contrast Old, noisy and lacking any service. A very disappointing 5 days
Michael
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good
Elizabeth
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was a good hotel, pretty basic but good enough for a short trip away. The rooms are semi renovated, the bed is very comfortable. We stayed in a King Suite
Isaac
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We requested a bathmat and additional towels and blankets but they were never delivered. Just felt like we were ignored :(
Mahnaz
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Had a good and easy stay overall. The food and drink services were of good quality, and the gym, spa, and plunge pool were definite highlights. Parking was convenient, though it comes at a cost of $25 per day. The only downside was the view — a bit underwhelming compared to expectations.
Amy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Good value for a quick overnighter. The pool was a great temperature and we enjoyed the spa and sauna too. Breakfast was good and staff were responsive when we needed something. The menu online (accessed from the QR code in the room) for the bar was different to the menu provided. I enjoyed the cocktail from Mortimers too.
Ben
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice
Number of reviews per page
20
40