Pandanus Palms Holiday Resort

The property is located in a fabulous area - close to beautiful walking trails, beaches and restaurants. The unit itself was in poor shape. Surface cleaned only - the curtains and lampshades had mildew on them, bottoms of chairs were full of dust and there was damage to the outside of the fridge and kitchen cupboards. The furniture was old and worn. The bedroom linens were clean as well as the bathrooms. Unfortunately, there was an infestation of ants in one bathroom which I woke to at 5:30 am and immediately took to killing so my grandchildren didn’t wake to see it. The manager sent a lovely lady, Lee a few hours later to assist. All she could do is provide a spray can of bug killer for future ants. When I spoke with the manager about my dismay at the state of the unit, he offered us a late checkout but no further action. I took many photos and videos to substantiate my experience. I would like a partial refund of the money paid for our stay. Please advise where I can send my photos and videos and file a formal request for reimbursement. Would NOT recommend this place until they replace the mildly/mildewy items and have a proper full clean of the unit.

The property we stayed in was lovely. The views were gorgeous from the balcony. The apartment had everything we needed including a massive bbq and outdoor area. Only slight issue was one toilet seat was very old and needs updating and a few of the sliding doors need oiling. Other than that, everything was thought of and included. Communication on the day was excellent. Thoroughly enjoyed Stradbroke Island and would absolutely recommend this property as a place to stay. The pool was welcomed at the end of the day after being in the beach whilst the tennis court was an added bonus. Will return one day. Thanks for a lovely stay.

We would have liked air conditioning but the fans were good too. So beautiful and clean , pool was amazing and the rooms were very well equipped. Also Wayne is nice.

It was clean and fresh

Beautiful villa great condition. In a great spot. Highly recommended. And will be back

I could have given all 5's for this property since it was off season. Lots to love, tennis/pickleball court, pool (small), excellent rooms. There were two issues. One was they had this killer dining/meeting area which was closed. Like I said, off season, but it would have been nice if it was open, no deduction for that, would have been a plus. Our room had a good, but not excellent view, Good value for the price, but not as good as some other units, to be expected. Any shortcoming were made up for by the excellent and helpful staff. I gave a 4 our of 5 for the area around, although i could have given 5 out of 5. It is a steep climb up from the grocery and beach, and overall, a near perfect score, the one point sort of summarizes all the little things. I would stay there again without hesitation, same room, same steep climb, same missing the really cool dining/meeting area.

Awesome view from Villa 30

No Air conditioning so I suspect in the middle of summer it would be very hot upstairs. It does have fans but I still doubt that would be enough in summer. Perfect in April as its not too hot.

Absolutely loved the ocean view from the top balcony, will return in whale season. Unit had everything you needed especially in the full sized kitchen. No complaints at all but you do need a car to get to all places. Two nights was not enough. Thanks

Everything was great. The cabin is well equipped and the view is amazing. Close to beach and shops. Will come back at Pandanus as soon as I have a chance. Recommended!!

Nice and tidy and handy to everything,nice to wake up and being able to see the ocean from the deck on our bedroom.

Didn't get conformation from Expedia .no emails or texts so i assumed i didn't book. I booked another hotel for the exact same time through Expedia and they charged me for both, even though i never stayed at Pandanus. Ripped off by Expedia again. Ill never use them again.

Was a great apartment for everyone to stay in together.

Villa was quite spacious and comfortable. Interior wasn't new but it was clean & well maintained. On the other hand, I was disappointed in the view. The photos on the site must have been taken from villas in the front row. One could see the water from our villa but it was through a gap between buildings & then only from the (upstairs) main bedroom. Also, as others have noted, the Internet is poor. Basically you only get, at most, 1 hour of access. Seems just mean really.

Very in need of upgrade in unit. Very uncomfortable lounge chairs worn out. Bed not up to scratch. One toilet only and upstairs not too good for older people. Just tired kitchen capitals not closing etc.

The resort met our expectations the lady manager was very nice the area is beautiful all goos

Great property with everything we needed. A thorough clean would be beneficial as it didn’t feel as fresh as it should have. Restaurant Was great. Exceptional food and wonderful cocktails overlooking an amazing view of the ocean.

I booked this thru Expedia, PANDANUS Palms Holiday Resort, when I phoned a couple of days before just to check all was fine, I found out that I was NOT booked at the resort even though I had booked thru there web page, I had a confirmation email saying I was at PANDANUS Palms resort, their answer to this was "Oh its a unit next door but we could not put that on the Web site" So no we had no advertised amenities, no access to Pool, Oh we could go spend our money in the Restaurant, was very disappointed and will never stay again, the unit was dirty. Can't understand how Expedia can have this misleading advertising on their site either. - by this time there was not way to book elsewhere.

Disappointing accommodations. “Free WiFi” is free for one hour a day (or 250 Mb), but you can buy more time/data at the office. You’re provided with two rubbish bags and minimal toilet paper. Similarly, minimal cleaning products like dish and hand soaps are provided, but you can buy more of all of these items at the office. Do you see a pattern? Our unit had no Air Con, and was in tough shape (finish worn off the hardwood floors, peeling paint, scuffed walls, etc). The weekend was full of construction noise from the in-progress weekend warrior renovation of the unit across the courtyard. The units are very close together, and with no Air Con, everyone has their windows and doors open, resulting in disturbing noise from the neighbors’ events. Parking is also a bear (narrow carport stalls which aren’t very close to the units). The good: the pool, albeit small, was enjoyed by the kids. Also, the taste of the food offerings at on-site restaurant, Whales Way, as well as the service, was great! We’d recommend going for the early bird menu, and make sure you get the cured meat plate as a starter.

Liked location, layout not suitable for children and no air condition.