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Sheraton Grand Mirage Resort, Port Douglas
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Sheraton Grand Mirage Resort, Port Douglas
Hotels
8.6
/10
Very Good
924 reviews
What Guests Say About Their Stay
James
10.0
/ 10
Best Resort Experience we have had in Australia. Highly recommended. Great location, views and amenties.
Jacinta
10.0
/ 10
The property itself is exceptional, the gym, spa, pools etc are great. Restaurants were amazing.
We may have gone in an off peak season so I am thinking the resort was understaffed as the cleanliness was lacking. For example our bed was made and towels replaced daily however the actually bathroom itself did not appear to be cleaned daily, glasses weren’t cleaned etc. we left towel on the Sun lounges at the end of the day and the following day they weren’t even removed. Moreso a reflection on staffing I’m assuming.
ELENA
10.0
/ 10
We stayed as a family of 3 with a 1yr old. We also stayed as a larger group of 6adults and 4kids. It was a great little getaway for my mother in laws 60th. During wet season(weather was still warm enough for a swim) it was quiet and had the entire pool area to ourselves, pool temp was perfect. The buffet breakfast, amazing dayspa, swim up bar and poolside food service were our highlights although a longer wait time for service, we enjoyed our stay and would return in the future. The room had everything we needed.
In the Area
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Port Douglas Road, Port Douglas, Cairns, Queensland, Australia, 4877
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Sheraton Grand Mirage Resort, Port Douglas
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Port Douglas Road, Port Douglas, Cairns, Queensland, Australia, 4877
Discover More About Sheraton Grand Mirage Resort, Port Douglas
Location
Staying at Sheraton Grand Mirage Resort, Port Douglas is a good choice when you are visiting Port Douglas.
About Sheraton Grand Mirage Resort, Port Douglas
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Grand Mirage Resort, Port Douglas exclusively for you.
Get precious and unforgettable moment during your stay at Sheraton Grand Mirage Resort, Port Douglas.
All facilities in Sheraton Grand Mirage Resort, Port Douglas
Others
Things to Do
- Shops
- Beach umbrella
- Outdoor pool
- Poolside bar
- Picnic area
- Garden
- Spa
- Clubhouse
- Pool cabanas (surcharge)
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Sports and Recreations
- Golf cart
- Golf club
- Outdoor tennis court
- Fitness center
- Billiard
- Tennis court
- Golf course
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Business center
- Conference rooms
- Computer station
General
- Banquet
- Ballroom
- Parking
- Terrace
Transportation
- Bus/truck parking
- Access to bus station (surcharge)
- Valet parking (surcharge)
Nearby Facilities
- Souvenir shop
- Grocery
- ATM/Banking
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Sheraton Grand Mirage Resort, Port Douglas
Important Note
- Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
- Airport shuttle fee: AUD 56.00 per person (one-way)
- Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
- Valet parking fee: AUD 20.00 per day
- Crib (infant bed) fee: AUD 25.0 per night
- Rollaway bed fee: AUD 85.0 per night
- Credit card charges are subject to a surcharge of 1.95 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Sheraton Grand Mirage Resort, Port Douglas | 295 |
Number of floors in Sheraton Grand Mirage Resort, Port Douglas | 3 |
Another facilities in Sheraton Grand Mirage Resort, Port Douglas | Shops, Beach umbrella, Outdoor pool, Poolside bar, Picnic area |
Frequently asked questions about Sheraton Grand Mirage Resort, Port Douglas
What are available facilities at Sheraton Grand Mirage Resort, Port Douglas?
There are top facilites at Sheraton Grand Mirage Resort, Port Douglas such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Grand Mirage Resort, Port Douglas?
The standard check-in time at Sheraton Grand Mirage Resort, Port Douglas is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Sheraton Grand Mirage Resort, Port Douglas provide breakfast?
Yes, Sheraton Grand Mirage Resort, Port Douglas provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Grand Mirage Resort, Port Douglas
Other sources (924)
8.6
Very Good
From 924 reviews
Cleanliness
8.8
Room Comfort
9.0
Location
7.0
Service and Facilites
8.6
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Traveller Reviews Sheraton Grand Mirage Resort, Port Douglas
Number of reviews per page
20
40
Top reviews
James
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Best Resort Experience we have had in Australia. Highly recommended. Great location, views and amenties.
Jacinta
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The property itself is exceptional, the gym, spa, pools etc are great. Restaurants were amazing.
We may have gone in an off peak season so I am thinking the resort was understaffed as the cleanliness was lacking. For example our bed was made and towels replaced daily however the actually bathroom itself did not appear to be cleaned daily, glasses weren’t cleaned etc. we left towel on the Sun lounges at the end of the day and the following day they weren’t even removed. Moreso a reflection on staffing I’m assuming.
Read More
ELENA
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We stayed as a family of 3 with a 1yr old. We also stayed as a larger group of 6adults and 4kids. It was a great little getaway for my mother in laws 60th. During wet season(weather was still warm enough for a swim) it was quiet and had the entire pool area to ourselves, pool temp was perfect. The buffet breakfast, amazing dayspa, swim up bar and poolside food service were our highlights although a longer wait time for service, we enjoyed our stay and would return in the future. The room had everything we needed.
Read More
zorka
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The swim up bar at the lagoon house was amazing and Thomas the waiter made our stay enjoyable. He was incredibly knowledgeable about the cocktail menu. Always engaging with us to personalise our drink preferences and make the time spent there phenomenal. Thank you Thomas from Zorka and Slavica
Mark
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Best time of the year to spoil one self and partner
Mikkel Storm
6.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Overall okay hotel but very pricey for what you get. Probably used to be luxury but now a bit outdated and service in restaurant was not good.
Hotel is very big and as it is not very well organized it makes the hotel feel chaotic.
Lot of space in the pool area but pool chairs old and not comfortable.
Tony
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Staff friendly, beautiful grounds, facilities, pool and delicious breakfast
Antonio
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Nice resort and reasonably well
Maintained. Bathrooms with Venetian slat doors don’t make sense and provide little privacy. Rooms a little bland for a 5 star resort. Staff are nice and do their best but hotel is under staffed leading to wait time on everything from breakfast, check in, and towels. Overall good but could be a lot better.
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Jannet
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Ample swimming pools, didn't like the long queue for breakfast
Simon
Leisure with Friends
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We booked 2 nights for four males on a New Year’s Day golf trip. Enjoyed wonderful service & experience at the mirage golf club, genuine country club along with a beautiful course. Our accommodation at the resort was underwhelming in size & dated. Resort facilities & restaurant options are excellent.
We will be back to play golf that’s for sure 👍
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Anita R
Leisure Family
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We had a wonderful stay here. Staff were so friendly & always very willing to help with requests. Pools were divine, although we only went in the main pools. Recommend hiring cabana! Room was very spacious even with 2 double beds in there. Beds were comfortable enough for us all to get good night sleep.
We didn't eat in the restaurants except for breakfast which was good buffet each day. We did get in room dining one night. Food was delicious! We had a hire car & that is really my only negative thought... the parking for the hotel rooms is very limited for the number of rooms so we had to mostly park in the Sunbird Carpark which didn't feel as safe. Overall would definitely recommend & hope to enjoy the resort again myself one day
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Verified traveler
2.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
In room dining took over 2 hours to arrive, and they never answered when I called to get an estimate. The breakfast was also very chaotic. This place has way too few staff members for the number of hotel guests
Amanda
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Lovely spacious rooms. Pools very nice. Some construction on at the moment. Not noisy just some pools closed.
Marisa
Leisure with Children
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
We’ve been looking forward to staying at the Grand Mirage for years. It has lovely grounds and pools - great for kids and adults alike.
The upsides: the pool bar, dining options (Lagoon Bar was great!) and access to the beach.
The middle ground: The resort itself seems to be in need of some upkeep. There were pool renovations underway while we were there which will be lovely when it’s done. The main pool with the swim up pool bar needed a good deep clean :-/
Overall we had a great time!
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Scott
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great venue to take a break. Alternate between days by the pools and days out exploring th region.
Vania
Leisure with Children
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
This is my second time at Sheraton Port Douglas, it is a beautiful resort with amazing gardens, pools and don’t have enough words for the staff, they were incredible making me and my family feel very welcome!
We had breakfast included and it’s very good with a big variety of food and drinks available.
About the rooms, the check-in was 45 minutes delayed, after a long and tiring day, travelling with 2 kids and it was so hot and humid, I really wanted to have my room ready on time and start relaxing and enjoying the pool! I was given a few free drinks as a compensation.
I’ve booked 5 nights in a two double bed room with garden view, unfortunately I had to ask to change room as soon as I got there because I couldn’t stand the smell, it looked like the room was closed for a long time and it wasn’t clean enough, I would never expect that from a 5 star resort!
The receptionist Paul was very nice and helpful, he found me another room and it was much better but took me another 2 hours to settle in and finally relax… after that no complains at all.
I think the resort it’s old and it needs an upgrade.
Overall after this issues we had a really good time.
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dean
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
nice property, but old
Rebecca Elmaria
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great property in the most amazing location! Many room options. Nice variety of dinning options. Super friendly staff.
Lisa
Leisure Family
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great location with fantastic pool and services. The staff are all
Lovely very friendly and happy to help.
The lagoon bar staff went out of their way to accommodate when asked about a food allergy.
Will definitely be returning to this hotel.
Miriam
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Beautiful property. Wonderful, friendly and helpful staff. Loved the breakfast, so many choices and all good. My only complaint is, I couldn't get a decent cup of tea at breakfast. I was there for 5 days and it was the same every day. The coffee was great but I would have preferred a hot cup of tea.
Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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