Treasury on Collins

Hotels
9.4
/10
Exceptional
971 reviews

What Guests Say About Their Stay

Rebecca
10.0
/ 10
I almost don't want to write a positive review for this place because I want to keep it all to myself! I loved our stay here! This is one of the best hotels we've ever stayed at. The apartment was spacious and had incredible amenities, like in unit laundry and a jacuzzi tub. The breakfast was nice and the complimentary snacks were so helpful. The staff we also super kind and helpful. And the location was perfect - right in the center of everything.
Brandon
10.0
/ 10
From the moment we reached reception the staff were very attentive and helpful. The room was amazing with plenty of room and facilities. This is close to a lot of restaurants and easily walkable to major shopping areas such as Bourke Street Mall and Melbourne Central. Buffet breakfast was the standard fare with most hotels, however the availability of the snack bar throughout the day until 10pm is next level and very much appreciated. Further to that they have a daily Wine Down event on the mezzanine level with plenty of seating and atmosphere with a pool table to boot.
holly
10.0
/ 10
The whole experience was great. Everything there operates very smoothly. People are nice and efficient. When. Had trouble with my laundry washer, someone came within three minutes. Lots of nice places to sit in the beautifully restored bank lobby and mezzanine. Breakfast was excellent. Room and sitting room were comfortable. The best part was that it appeared that no one was running it but everything was perfect.
In the Area
See Map
394 Collins Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000

Main Facilities

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Restaurant
WiFi
Elevator
Treasury on Collins is a hotel in a good neighborhood, which is located at Melbourne CBD.
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What's around Treasury on Collins

394 Collins Street, Melbourne CBD, Melbourne, Victoria, Australia, 3000
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Discover More About Treasury on Collins

Treasury On Collins is a charming boutique hotel nestled in the heart of Melbourne's bustling CBD. With its historic architecture and modern amenities, it's the perfect spot for both leisure and business travellers looking to explore the vibrant city.

Room types available at Treasury On Collins

Treasury On Collins offers a variety of room types to suit different needs and preferences. Guests can choose from the Heritage King Rooms, which boast elegant furnishings and a touch of old-world charm, or the spacious One-Bedroom Apartments, perfect for those who need a bit more room to stretch out. For families or groups, the Two-Bedroom Apartments provide ample space and comfort. Each room is equipped with modern amenities, including free Wi-Fi, a kitchenette, and a flat-screen TV, ensuring a comfortable stay for all guests.

How to get to Treasury On Collins

Getting to Treasury On Collins is a breeze. Located on Collins Street, it's easily accessible by public transport. The hotel is just a short walk from Southern Cross Station, and trams run frequently along Collins Street. If you're driving, there are several parking options nearby, though it's worth noting that parking in the CBD can be pricey.

Facilities and services at Treasury On Collins

Treasury On Collins offers a range of facilities and services to enhance your stay. Guests can enjoy complimentary Wi-Fi throughout the hotel, a 24-hour reception, and a guest lounge with free refreshments. There's also a fitness centre for those who like to keep active while travelling. The friendly staff are always on hand to assist with any requests or provide local recommendations.

Food and drink available at Treasury On Collins

While Treasury On Collins doesn't have an on-site restaurant, guests are spoilt for choice with a plethora of dining options nearby. Just a stone's throw away, you'll find a variety of cafes, bars, and restaurants offering everything from casual bites to fine dining experiences. Whether you're in the mood for Italian, Asian, or classic Aussie fare, the surrounding area has something to satisfy every palate.

Accessibility features at Treasury On Collins

Treasury On Collins is committed to providing a comfortable stay for all guests, including those with accessibility needs. The hotel features accessible rooms equipped with roll-in showers and grab bars. Public areas are designed to be wheelchair-friendly, and the staff are trained to assist guests with any special requirements. If you have specific needs, it's recommended to contact the hotel in advance to ensure a seamless experience.

Pet and service animal policy at Treasury On Collins

Treasury On Collins welcomes service animals to assist guests with disabilities. However, pets are not allowed in the hotel. If you're travelling with a service animal, it's a good idea to inform the hotel ahead of your stay to ensure a smooth check-in process. Ready to experience the best of Melbourne? Treasury On Collins offers a unique blend of history, comfort, and convenience. Whether you're in town for business or leisure, this hotel is a fantastic choice. Don't miss out on the opportunity to stay in this iconic location. Click here to book a hotel with Traveloka and start planning your Melbourne adventure today!

All facilities in Treasury on Collins

Others Treasury on Collins
Others

Hotel Services

  • Laundry service
  • Tours
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • Front desk
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Food and Drinks

  • Bar
  • Breakfast

Sports and Recreations

  • Fitness center
  • Billiard

Transportation

  • Limo or town car service

Connectivity

  • Free WiFi

General

  • Fireplace in lobby

In-room Facilities

  • TV

Nearby Facilities

  • Grocery

Accommodation Policy & General Information in Treasury on Collins

Important Note
  • Fee for buffet breakfast: approximately AUD 60 for adults and AUD 60 for children
  • Nearby parking fee: AUD 28 per night (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 3.1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve cribs/infant beds and high chair
  • This property accepts credit cards, debit cards, and cash
  • Onsite parties or group events are strictly prohibited
  • Long-term renters welcome
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Guests booked at the Heritage Two Bedroom Apartment who may encounter issues with stairs should contact this property in advance.

The front desk is open daily from 6:00 AM - 11:00 PM. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. The listed credit card fee applies only to American Express and international transactions. The credit card fee is 1.75% for Visa and Mastercard.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Treasury on Collins
46
Number of floors in Treasury on Collins
8
Another facilities in Treasury on Collins
Laundry service, Tours, Luggage storage, Express check-out, Multilingual staff

Frequently asked questions about Treasury on Collins

What are available facilities at Treasury on Collins?
There are top facilites at Treasury on Collins such as Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Treasury on Collins?
The standard check-in time at Treasury on Collins is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Treasury on Collins provide breakfast?
Yes, Treasury on Collins provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Treasury on Collins?
Treasury on Collins has a 4.5-star rating.
How many floors does Treasury on Collins have?
Treasury on Collins has 8.
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More Reviews from Other Guests in Treasury on Collins

Overall Ratings & Reviews Treasury on Collins

Traveloka (1)
Other sources (970)
9.4
Exceptional
From 970 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Treasury on Collins

Number of reviews per page
20
40
Top reviews
Rebecca
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I almost don't want to write a positive review for this place because I want to keep it all to myself! I loved our stay here! This is one of the best hotels we've ever stayed at. The apartment was spacious and had incredible amenities, like in unit laundry and a jacuzzi tub. The breakfast was nice and the complimentary snacks were so helpful. The staff we also super kind and helpful. And the location was perfect - right in the center of everything.
Read More
Kelvin
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The location was fantastic, the staff amazing and the old building quite special. It was unfortunate when there that only one lift worked and the coffee machine was out of order for breakfast too. The gym is basic but has good treadmills and it is a bit clunky dropping and collecting luggage with the standing zone a full level (and only elevator accessible) below the mezzanine where the reception desk is located. Parking is also some distance away. Room was very good with great hot water, space and fit out.
Read More
Brandon
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

From the moment we reached reception the staff were very attentive and helpful. The room was amazing with plenty of room and facilities. This is close to a lot of restaurants and easily walkable to major shopping areas such as Bourke Street Mall and Melbourne Central. Buffet breakfast was the standard fare with most hotels, however the availability of the snack bar throughout the day until 10pm is next level and very much appreciated. Further to that they have a daily Wine Down event on the mezzanine level with plenty of seating and atmosphere with a pool table to boot.
Read More
Russell
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very attentive and courteous staff. Stairs & lifts to each floor with fob access at each level and keys for room entrance. With longer stays, room cleaning service is every three days but staff happily attend to your room daily if you request. Buffet breakfast with a variety of self service food and drink to choose from between 7am and 10am week days. There are a selection of drinks, snacks, hot drinks that patrons can access up until 10pm. Between 4-6pm you can partake of drinks on the Mezzanine floor overlooking activities on the ground level. Prices are extremely reasonable. A very convivial atmosphere. The Restaurant serves high quality food presented beautifully. No need to dine anywhere else because you will want to try every dish on offer and that will take some time. The character of this substantial building has been honoured and maintained. Quite stunning. I loved that there are elements of the buildings history as a bank have been maintained and the beautiful iron balustrade along the stairs. We booked a one bedroom heritage apartment which was large, offering separate bedroom and bathroom to the lounge, dining, kitchenette space. Lounging couch and individual chairs. The noise from the air pumps made it difficult to sleep, as did the water hammering sound from shower in room above. There was also a drilling type sound and the dragging of large refuse bins in the laneway outside our room. People living in Urban or city dwellings may not be impacted by these sounds.
Read More
holly
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The whole experience was great. Everything there operates very smoothly. People are nice and efficient. When. Had trouble with my laundry washer, someone came within three minutes. Lots of nice places to sit in the beautifully restored bank lobby and mezzanine. Breakfast was excellent. Room and sitting room were comfortable. The best part was that it appeared that no one was running it but everything was perfect.
Read More
Sally
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

From early check- in, upgraded room, delicious breakfast, a free glass of Tahbilk wine and nibbles each evening and of course the welcoming friendly staff, we couldn't fault the Treasury on Collins. Exceptional!
richard
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice room. It was large and clean. Staff were very pleasant.
luke
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very comfortable and quiet. The upgrade was unexpected but very nice indeed. Complementary breakfast and wine made it a great stay. Did not like the parking station! Tiny spaces and difficult access. It was the one negative for us.
Donal
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great room, location and service.
Sarah
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

I recently stayed at Treasury on Collins in Melbourne, and it absolutely lives up to its reputation as one of the city’s best hotels—if not the best. From the moment I arrived, the experience was exceptional. The room was huge, far more spacious than expected, and came fully equipped with thoughtful features like a kitchenette and even a washer—a rare and incredibly convenient touch, especially for longer stays. Everything in the room and throughout the hotel was spotlessly clean, which made the stay all the more comfortable. The amenities were outstanding. The food offerings, snack bar, and high-quality toiletries went well above typical hotel standards. The included breakfast was another highlight, offering a great variety and top-notch quality each morning—definitely not your average buffet. The staff were fantastic, consistently going above and beyond to ensure a pleasant stay. They were warm, professional, and incredibly polite—genuine hospitality that really stood out. Location-wise, it couldn’t be better. The hotel is within walking distance to everything—restaurants, amazing coffee spots, shopping, and key attractions are all just minutes away. It made exploring Melbourne incredibly easy and enjoyable. All in all, Treasury on Collins absolutely deserves its recent award as the best hotel in Melbourne. I wouldn’t hesitate to stay again and highly recommend it to anyone visiting the city.
Read More
Ash
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Lovely stay in the heart of Melbourne
David
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very good position in a beautiful 170 year old building, tastefully renovated. Nice balcony but nothing in fridge! And no room service - coffee ran out! Not a 'boutique hotel' more like serviced apartments! Serviced evey 3 days that is!
rebecca
icon-Business
Business
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Spacious convenient
yuma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The staff were kind, even though our English was limited, and the room was clean and beautifully maintained. If I have the chance to visit Melbourne again, I’ll definitely book this hotel. Thank you so much for warm and friendly service.
Christine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We really loved this hotel. The rooms are spacious and comfortable and the breakfast is really special. Staff were kind, courteous and professional.
Caitlin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great boutique hotel with a nice vibe. Large comfortable room, lots of extras, delicious breakfast, very close to trams and to CBD shopping and attractions. Staff were friendly and helpful. Perfect pick for a city stay!
David
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Really a way more dated experience than I was expecting.
Malcolm
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Whenever one reviews a hotel, it's a given that the staff are always friendly and helpful, and they definitely were at the Treasury on Collins. However, the hotel was simply not what we expected. The entrance, and I am not sure which one we should have used, is unimpressive to say the least. We used the one via Queen Street and it left us wondering if we were in the right place. We eventually found reception on the mezzanine level and again it was a bit surreal as we looked down onto what looked like a dining and bar area on the level below us. Similarly, the walkway around the atrium (for want of a better word) on our level looked strange and if there hadn't been someone smiling at the reception desk, I would have though we were in the wrong place. I have seen many old bank and office buildings that have been renovated and they have been magnificent, but not this one. The corridor on the sixth floor leading to our room made up for all our concerns because it was really impressive. Why the rest of the building couldn't have been done like that, I will never know? However, on entering the room, more disappointment. Parts of it were ok, but what could only be called the recent renovations were quite unappealing. Think of cheaply veneered and dated timber cupboards, etc. The shower over the bath was completely unacceptable in this day and age and because of that, I cannot understand why the hotel gets such good ratings. As you can see, it just wasn't our scene.
Read More
Tony
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We were told we could have an early check in, but when we arrived the staff didn’t know anything about it, so we had to hang around for two hours waiting for the room to be cleaned.
lindy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing from start to finish can’t fault the hotel or staff in anyway
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Treasury on Collins

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Treasury on Collins

Traveloka (1)
Other sources (970)
9.4
Exceptional
From 970 reviews
Cleanliness

9.4

Room Comfort

9.4

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Treasury on Collins

Number of reviews per page
20
40
Top reviews
Rebecca
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I almost don't want to write a positive review for this place because I want to keep it all to myself! I loved our stay here! This is one of the best hotels we've ever stayed at. The apartment was spacious and had incredible amenities, like in unit laundry and a jacuzzi tub. The breakfast was nice and the complimentary snacks were so helpful. The staff we also super kind and helpful. And the location was perfect - right in the center of everything.
Read More
Kelvin
icon-Business
Business
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The location was fantastic, the staff amazing and the old building quite special. It was unfortunate when there that only one lift worked and the coffee machine was out of order for breakfast too. The gym is basic but has good treadmills and it is a bit clunky dropping and collecting luggage with the standing zone a full level (and only elevator accessible) below the mezzanine where the reception desk is located. Parking is also some distance away. Room was very good with great hot water, space and fit out.
Read More
Brandon
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

From the moment we reached reception the staff were very attentive and helpful. The room was amazing with plenty of room and facilities. This is close to a lot of restaurants and easily walkable to major shopping areas such as Bourke Street Mall and Melbourne Central. Buffet breakfast was the standard fare with most hotels, however the availability of the snack bar throughout the day until 10pm is next level and very much appreciated. Further to that they have a daily Wine Down event on the mezzanine level with plenty of seating and atmosphere with a pool table to boot.
Read More
Russell
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very attentive and courteous staff. Stairs & lifts to each floor with fob access at each level and keys for room entrance. With longer stays, room cleaning service is every three days but staff happily attend to your room daily if you request. Buffet breakfast with a variety of self service food and drink to choose from between 7am and 10am week days. There are a selection of drinks, snacks, hot drinks that patrons can access up until 10pm. Between 4-6pm you can partake of drinks on the Mezzanine floor overlooking activities on the ground level. Prices are extremely reasonable. A very convivial atmosphere. The Restaurant serves high quality food presented beautifully. No need to dine anywhere else because you will want to try every dish on offer and that will take some time. The character of this substantial building has been honoured and maintained. Quite stunning. I loved that there are elements of the buildings history as a bank have been maintained and the beautiful iron balustrade along the stairs. We booked a one bedroom heritage apartment which was large, offering separate bedroom and bathroom to the lounge, dining, kitchenette space. Lounging couch and individual chairs. The noise from the air pumps made it difficult to sleep, as did the water hammering sound from shower in room above. There was also a drilling type sound and the dragging of large refuse bins in the laneway outside our room. People living in Urban or city dwellings may not be impacted by these sounds.
Read More
holly
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The whole experience was great. Everything there operates very smoothly. People are nice and efficient. When. Had trouble with my laundry washer, someone came within three minutes. Lots of nice places to sit in the beautifully restored bank lobby and mezzanine. Breakfast was excellent. Room and sitting room were comfortable. The best part was that it appeared that no one was running it but everything was perfect.
Read More
Sally
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

From early check- in, upgraded room, delicious breakfast, a free glass of Tahbilk wine and nibbles each evening and of course the welcoming friendly staff, we couldn't fault the Treasury on Collins. Exceptional!
richard
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice room. It was large and clean. Staff were very pleasant.
luke
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very comfortable and quiet. The upgrade was unexpected but very nice indeed. Complementary breakfast and wine made it a great stay. Did not like the parking station! Tiny spaces and difficult access. It was the one negative for us.
Donal
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great room, location and service.
Sarah
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

I recently stayed at Treasury on Collins in Melbourne, and it absolutely lives up to its reputation as one of the city’s best hotels—if not the best. From the moment I arrived, the experience was exceptional. The room was huge, far more spacious than expected, and came fully equipped with thoughtful features like a kitchenette and even a washer—a rare and incredibly convenient touch, especially for longer stays. Everything in the room and throughout the hotel was spotlessly clean, which made the stay all the more comfortable. The amenities were outstanding. The food offerings, snack bar, and high-quality toiletries went well above typical hotel standards. The included breakfast was another highlight, offering a great variety and top-notch quality each morning—definitely not your average buffet. The staff were fantastic, consistently going above and beyond to ensure a pleasant stay. They were warm, professional, and incredibly polite—genuine hospitality that really stood out. Location-wise, it couldn’t be better. The hotel is within walking distance to everything—restaurants, amazing coffee spots, shopping, and key attractions are all just minutes away. It made exploring Melbourne incredibly easy and enjoyable. All in all, Treasury on Collins absolutely deserves its recent award as the best hotel in Melbourne. I wouldn’t hesitate to stay again and highly recommend it to anyone visiting the city.
Read More
Ash
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Lovely stay in the heart of Melbourne
David
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very good position in a beautiful 170 year old building, tastefully renovated. Nice balcony but nothing in fridge! And no room service - coffee ran out! Not a 'boutique hotel' more like serviced apartments! Serviced evey 3 days that is!
rebecca
icon-Business
Business
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Spacious convenient
yuma
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The staff were kind, even though our English was limited, and the room was clean and beautifully maintained. If I have the chance to visit Melbourne again, I’ll definitely book this hotel. Thank you so much for warm and friendly service.
Christine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We really loved this hotel. The rooms are spacious and comfortable and the breakfast is really special. Staff were kind, courteous and professional.
Caitlin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great boutique hotel with a nice vibe. Large comfortable room, lots of extras, delicious breakfast, very close to trams and to CBD shopping and attractions. Staff were friendly and helpful. Perfect pick for a city stay!
David
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Really a way more dated experience than I was expecting.
Malcolm
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Whenever one reviews a hotel, it's a given that the staff are always friendly and helpful, and they definitely were at the Treasury on Collins. However, the hotel was simply not what we expected. The entrance, and I am not sure which one we should have used, is unimpressive to say the least. We used the one via Queen Street and it left us wondering if we were in the right place. We eventually found reception on the mezzanine level and again it was a bit surreal as we looked down onto what looked like a dining and bar area on the level below us. Similarly, the walkway around the atrium (for want of a better word) on our level looked strange and if there hadn't been someone smiling at the reception desk, I would have though we were in the wrong place. I have seen many old bank and office buildings that have been renovated and they have been magnificent, but not this one. The corridor on the sixth floor leading to our room made up for all our concerns because it was really impressive. Why the rest of the building couldn't have been done like that, I will never know? However, on entering the room, more disappointment. Parts of it were ok, but what could only be called the recent renovations were quite unappealing. Think of cheaply veneered and dated timber cupboards, etc. The shower over the bath was completely unacceptable in this day and age and because of that, I cannot understand why the hotel gets such good ratings. As you can see, it just wasn't our scene.
Read More
Tony
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

We were told we could have an early check in, but when we arrived the staff didn’t know anything about it, so we had to hang around for two hours waiting for the room to be cleaned.
lindy
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Amazing from start to finish can’t fault the hotel or staff in anyway
Number of reviews per page
20
40