Trilogy Residences

1. We stayed 5 nights. Please consider fresh linen after 3 nights. 2. Carpet might need a shampoo deep clean, especially around the kitchen area. Otherwise it was wonderful. Great view. Slept really well - good firm mattress. I dont normally sleep well away from home but I did.

Stayed in a one bedroom apartment which was quite large, and had a nice kitchen/outdoor area. The A/C was also quite good. However the carpet didn't feel clean and their were large stains on the couches in the apartment. The kitchen surfaces seemed ok but there were baby cockroaches which came out in the kitchen at night. I would have mentioned this to the reception however they only worked business hours weekdays and I stayed over the Easter weekend so I couldn't communicate to anyone once I saw these problems. Additionally the hotel requested I send a copy of my license and credit card to a separate gmail account and failing to do so meant I would be refused check in. They didn't enforce this request and I was able to check in however I don't believe that sensitive customer documents should be sent to random gmail accounts and I don't believe the operator is managing their customer data appropriately. I've stayed at cleaner places for less money and similar quality places for alot less, so I wouldn't book here again.

Our stay was wonderful, in general everything was clean and tidy, around the air vents could do with a deep clean as there is visible mould on the ceilings near the air vents. It was a perfect spot for us as a family as our son had medical appointments and surgery in the area the beds were comfortable and the bath tub was an added bonus for us. Overall a very comfortable stay and if needed I would stay here again.

Highly recommend staff are great and rooms are really spacious and clean,really nice place(bar the odd Karen😅,but the staff more than makes up for that.

Apartment was good, clean and spacious. Pool was good too. Location was also good.

Room was not like the photos and was very dirty anf run down. We booked for 2 weeks and checked out early. Horrible conditions and would not recommend

Everything! Rooms were clean staff were amazing i had a bit of a issue where they were able to help me with. The children loved the pool and we loved how close it was to everything

Super clean room, airconditioning super efficient. Very comfortable beds, perfect size for our family.

Super clean

On arrival great friendly welcome even had help with my luggage , Room was spacious and clean would highly recomend

Good location and rooms clean and good size

Had 1 week in Brisbane and given the purpose of the trip was advised Spring Hill would be best- Trilogy was an absolutely fantastic place to call home for the week! Close to public transport, supermarket's, great coffee, post office and a couple of good pubs (all within 5 minute walk). Apartment was comfortable, had everything i needed to feel like home. Will be travelling to Brisbane a bit over next few years - Trilogy will be where I stay as often as possible

Good location and good facilities

Beds were comfortable. Room was very clean. Pleasant staff.

Staff were excellent. Kitchen amenities as described - limited. Ok for a couple nights stay. General supplies, cleaning and bathroom products not adequate for length of stay and bed linen (quilt) needed a wash or at least to be covered.

Great 2 bedroom apartment for the price. We were on the 3rd floor with windows opening onto the street. Very noisy at night and very early morning. Apart from that very comfortable apartment, good beds, couch, big tv, well stocked kitchen.

The staff were fantastic — communication was prompt and professional throughout our stay. The location was also a major plus, with the main district just a short walk away. Our room was generally very clean, with fresh linens and towels that were well presented. The only downside was the presence of visible mildew or mold in the shower and around the AC ductwork, which did affect our overall impression. That said, we’ve noticed this seems to be a fairly common issue in many Brisbane buildings, including bars, restaurants and even the airport.

Room was very spacious , nice area to get groceries and walk to different restaurants/ would book again

For people arriving there for the first time, it is difficult to get served because their reception area/office is locked 24/7. Once you check in, you have the key to open, but it can be challenging to access the receptionist if you have just arrived. It appears that cleaning occurs after you vacate the apartment, not while you are there. There is no communication, either through a brochure or notice, regarding the services they provide, such as whether toiletries, towels, and linens are changed on a daily, weekly, or not at all.

Very roomy apartment. Girl in reception was very helpful and friendly.