elaya hotel vienna city center

Great hotel in the heart of the city. Close to shops and restaurants.

Really nice off the main square. Extremely walkable with lots of shopping nearby.

Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.

everything was very good, location, clean, rooms (we were actually upgraded which was great).

The location was the single best part of the hotel, it was very walkable and central to all of the Vienna main sites/square. However, the cleanliness and general upkeep of the hotel needs serious improvement. Our room had noticeable dust bunnies on the floor around the bed/side tables, there were weird stains in the bathroom on the sink and vanity, just general the trim was dusty around the room and ceiling in the bathroom had a noticeable crack/hole that needed repatched and painted. The general hotel needs a bit of a face lift in terms of maintenance. Also another big issue was the AC, it wouldn’t go past 21 degrees Celsius and it kept adjusting back to 25 degrees like the front desk/hotel had some kind of automatic override. They insisted they didn’t but the AC was problematic/poor the whole visit.

We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.

Hotel was very central, but just off the tourist paths, so it was quiet, safe, air-conditioned and ideal for our needs. Staff were helpful and accommodating. The rooms were small but clean and had all the mod-cons necessary for a lovely stay. I'd book there again.

Everything

Perfect location. It was on a quiet street but very easy walking everywhere. The front was friendly and helpful.

The hotel was

Great experience!!

Their AC did not work and they did NOT offer any solution. Not even another room. We just got an attitude from their manager for asking for a solution for a room that was 29 degrees Celsius.

The air worked on EVERY floor but 9th. We did receive notification about an hour before check in that the air was out. They offered us "a personal airconditioner" and also gave us free breakfast. The "personal air conditioner" was a FAN. A FAN that hardly blew any air. When we asked to be moved elsewhere, we were told as soon as someone checked out we would be moved. Well, we saw multiple people checkout buuut each time they told us, the air will be back on soon or you have a king size bed and these are queen, soo no moving rooms. No ice machine so you have to requesr it. It was available on the 1st and 2nd day after that none was available. The showers leaked all over the bath room floor and it was dirty with mold. There was only 1 pillow per person, and it left MUCH to be desired. The linens were subpar, very scratchy and thin. Overall, the hotel was in a good location but the equated to VERY EXPENSIVE camping and not worth the money spent here. I expected much better out of a top Vienna location.

Perfect location, quiet and clean!

We stayed at the hotel for five days in June 2025. I have to say the location was fantastic and the friendliness of the hotel staff was second to none! I highly recommend this hotel if you are looking for a city centre hotel!

5 stars to breakfast team, attentive & personal services to their needs. Bad services to housekeeping, 10days stay, no cleaning services for almost 7 days as we leave room around 12noon even we told the team or reception in person, we came back with filled garbage bin & coffee machine, empty shower gel, no refill on tea bags, coffee tablet.. feel so tired need to chase every day while we leave hotel and back from town

Great location and very quiet at night for sleeping. Very handy to transportation. Close to many attractions, dining and shopping. Very friendly and helpful staff.

It's a small hotel. Staff is very friendly and helpful. Convenient location. Very close to subway stations and walking distance from lots of attractions, restaurants, and shopping.

Friendly staff / great location

A very quiet hotel in the heart of Vienna, Austria, within 5 minute walk of St Steven’s Cathedral. Plenty of restaurant & shopping options also nearby. The hotel staff is very friendly, and exceptionally helpful. The included breakfast was more than adequate. A great value for the price. We would not hesitate to visit this hotel again.