elaya hotel vienna city center

Hotels
9.0
/10
Exceptional
700 reviews

What Guests Say About Their Stay

Leah
10.0
/ 10
Really nice off the main square. Extremely walkable with lots of shopping nearby.
Tzahi
10.0
/ 10
everything was very good, location, clean, rooms (we were actually upgraded which was great).
Rosalinda
10.0
/ 10
We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.
In the Area
See Map
Wildpretmarkt 5, Gemeindebezirk Innere Stadt, Wien Stadt, Vienna, Austria, 1010

Main Facilities

Read More
24-Hour Front Desk
WiFi
Elevator
Staying at elaya hotel vienna city center is a good choice when you are visiting Innere Stadt. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around elaya hotel vienna city center

Wildpretmarkt 5, Gemeindebezirk Innere Stadt, Wien Stadt, Vienna, Austria, 1010
Discover More Places
Others elaya hotel vienna city center
Others 2 elaya hotel vienna city center

Discover More About elaya hotel vienna city center

Location


Staying at elaya hotel vienna city center is a good choice when you are visiting Innere Stadt.

About elaya hotel vienna city center

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

elaya hotel vienna city center is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at elaya hotel vienna city center.

All facilities in elaya hotel vienna city center

Others elaya hotel vienna city center
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in elaya hotel vienna city center

Important Note
  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 16

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at elaya hotel vienna city center
36
Number of floors in elaya hotel vienna city center
11
Another facilities in elaya hotel vienna city center
Laundry service, Luggage storage, Multilingual staff, 24-hour Receptionist, Tours

Frequently asked questions about elaya hotel vienna city center

What are available facilities at elaya hotel vienna city center?
There are top facilites at elaya hotel vienna city center such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at elaya hotel vienna city center?
The standard check-in time at elaya hotel vienna city center is starting from From 15:00 while the latest check-out time is at Before 11:00
Does elaya hotel vienna city center provide breakfast?
Yes, elaya hotel vienna city center provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of elaya hotel vienna city center?
elaya hotel vienna city center has a 4.0-star rating.
How many floors does elaya hotel vienna city center have?
elaya hotel vienna city center has 11.
See All

elaya hotel vienna city center reviews and ratings

9.0
Exceptional
From 699 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews elaya hotel vienna city center

Number of reviews per page
20
40
Top reviews
Ricardo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel in the heart of the city. Close to shops and restaurants.
Leah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really nice off the main square. Extremely walkable with lots of shopping nearby.
Christian
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.
Tzahi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

everything was very good, location, clean, rooms (we were actually upgraded which was great).
Mili
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The location was the single best part of the hotel, it was very walkable and central to all of the Vienna main sites/square. However, the cleanliness and general upkeep of the hotel needs serious improvement. Our room had noticeable dust bunnies on the floor around the bed/side tables, there were weird stains in the bathroom on the sink and vanity, just general the trim was dusty around the room and ceiling in the bathroom had a noticeable crack/hole that needed repatched and painted. The general hotel needs a bit of a face lift in terms of maintenance. Also another big issue was the AC, it wouldn’t go past 21 degrees Celsius and it kept adjusting back to 25 degrees like the front desk/hotel had some kind of automatic override. They insisted they didn’t but the AC was problematic/poor the whole visit.
Read More
Rosalinda
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.
Jacqueline Therese
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was very central, but just off the tourist paths, so it was quiet, safe, air-conditioned and ideal for our needs. Staff were helpful and accommodating. The rooms were small but clean and had all the mod-cons necessary for a lovely stay. I'd book there again.
Mark
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything
Geraldine Marie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect location. It was on a quiet street but very easy walking everywhere. The front was friendly and helpful.
rhamel
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was
Alfonse
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great experience!!
Hambartsoum
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Their AC did not work and they did NOT offer any solution. Not even another room. We just got an attitude from their manager for asking for a solution for a room that was 29 degrees Celsius.
Tammy
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The air worked on EVERY floor but 9th. We did receive notification about an hour before check in that the air was out. They offered us "a personal airconditioner" and also gave us free breakfast. The "personal air conditioner" was a FAN. A FAN that hardly blew any air. When we asked to be moved elsewhere, we were told as soon as someone checked out we would be moved. Well, we saw multiple people checkout buuut each time they told us, the air will be back on soon or you have a king size bed and these are queen, soo no moving rooms. No ice machine so you have to requesr it. It was available on the 1st and 2nd day after that none was available. The showers leaked all over the bath room floor and it was dirty with mold. There was only 1 pillow per person, and it left MUCH to be desired. The linens were subpar, very scratchy and thin. Overall, the hotel was in a good location but the equated to VERY EXPENSIVE camping and not worth the money spent here. I expected much better out of a top Vienna location.
Read More
Shelley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Perfect location, quiet and clean!
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We stayed at the hotel for five days in June 2025. I have to say the location was fantastic and the friendliness of the hotel staff was second to none! I highly recommend this hotel if you are looking for a city centre hotel!
ann
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

5 stars to breakfast team, attentive & personal services to their needs. Bad services to housekeeping, 10days stay, no cleaning services for almost 7 days as we leave room around 12noon even we told the team or reception in person, we came back with filled garbage bin & coffee machine, empty shower gel, no refill on tea bags, coffee tablet.. feel so tired need to chase every day while we leave hotel and back from town
Read More
Mary-Ann Eileen
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great location and very quiet at night for sleeping. Very handy to transportation. Close to many attractions, dining and shopping. Very friendly and helpful staff.
Debanik
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It's a small hotel. Staff is very friendly and helpful. Convenient location. Very close to subway stations and walking distance from lots of attractions, restaurants, and shopping.
BRIAN
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Friendly staff / great location
Spencer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

A very quiet hotel in the heart of Vienna, Austria, within 5 minute walk of St Steven’s Cathedral. Plenty of restaurant & shopping options also nearby. The hotel staff is very friendly, and exceptionally helpful. The included breakfast was more than adequate. A great value for the price. We would not hesitate to visit this hotel again.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 elaya hotel vienna city center

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 699 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews elaya hotel vienna city center

Number of reviews per page
20
40
Top reviews
Ricardo
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel in the heart of the city. Close to shops and restaurants.
Leah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Really nice off the main square. Extremely walkable with lots of shopping nearby.
Christian
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.
Tzahi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

everything was very good, location, clean, rooms (we were actually upgraded which was great).
Mili
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The location was the single best part of the hotel, it was very walkable and central to all of the Vienna main sites/square. However, the cleanliness and general upkeep of the hotel needs serious improvement. Our room had noticeable dust bunnies on the floor around the bed/side tables, there were weird stains in the bathroom on the sink and vanity, just general the trim was dusty around the room and ceiling in the bathroom had a noticeable crack/hole that needed repatched and painted. The general hotel needs a bit of a face lift in terms of maintenance. Also another big issue was the AC, it wouldn’t go past 21 degrees Celsius and it kept adjusting back to 25 degrees like the front desk/hotel had some kind of automatic override. They insisted they didn’t but the AC was problematic/poor the whole visit.
Read More
Rosalinda
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great experience at this hotel, the location was great, the property was very clean, and staff was wonderful.
Jacqueline Therese
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was very central, but just off the tourist paths, so it was quiet, safe, air-conditioned and ideal for our needs. Staff were helpful and accommodating. The rooms were small but clean and had all the mod-cons necessary for a lovely stay. I'd book there again.
Mark
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything
Geraldine Marie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Perfect location. It was on a quiet street but very easy walking everywhere. The front was friendly and helpful.
rhamel
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was
Alfonse
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Great experience!!
Hambartsoum
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Their AC did not work and they did NOT offer any solution. Not even another room. We just got an attitude from their manager for asking for a solution for a room that was 29 degrees Celsius.
Tammy
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The air worked on EVERY floor but 9th. We did receive notification about an hour before check in that the air was out. They offered us "a personal airconditioner" and also gave us free breakfast. The "personal air conditioner" was a FAN. A FAN that hardly blew any air. When we asked to be moved elsewhere, we were told as soon as someone checked out we would be moved. Well, we saw multiple people checkout buuut each time they told us, the air will be back on soon or you have a king size bed and these are queen, soo no moving rooms. No ice machine so you have to requesr it. It was available on the 1st and 2nd day after that none was available. The showers leaked all over the bath room floor and it was dirty with mold. There was only 1 pillow per person, and it left MUCH to be desired. The linens were subpar, very scratchy and thin. Overall, the hotel was in a good location but the equated to VERY EXPENSIVE camping and not worth the money spent here. I expected much better out of a top Vienna location.
Read More
Shelley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Perfect location, quiet and clean!
Paul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We stayed at the hotel for five days in June 2025. I have to say the location was fantastic and the friendliness of the hotel staff was second to none! I highly recommend this hotel if you are looking for a city centre hotel!
ann
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

5 stars to breakfast team, attentive & personal services to their needs. Bad services to housekeeping, 10days stay, no cleaning services for almost 7 days as we leave room around 12noon even we told the team or reception in person, we came back with filled garbage bin & coffee machine, empty shower gel, no refill on tea bags, coffee tablet.. feel so tired need to chase every day while we leave hotel and back from town
Read More
Mary-Ann Eileen
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great location and very quiet at night for sleeping. Very handy to transportation. Close to many attractions, dining and shopping. Very friendly and helpful staff.
Debanik
icon-Leisure
Leisure
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It's a small hotel. Staff is very friendly and helpful. Convenient location. Very close to subway stations and walking distance from lots of attractions, restaurants, and shopping.
BRIAN
icon-Business
Business
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Friendly staff / great location
Spencer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

A very quiet hotel in the heart of Vienna, Austria, within 5 minute walk of St Steven’s Cathedral. Plenty of restaurant & shopping options also nearby. The hotel staff is very friendly, and exceptionally helpful. The included breakfast was more than adequate. A great value for the price. We would not hesitate to visit this hotel again.
Read More
Number of reviews per page
20
40