Hotel Indigo BRUSSELS - CITY by IHG, an IHG Hotel

The hotel was aesthetically appealing, conveniently located and had friendly staff. However, the rooms need more lighting/brightness for practical use (eg. The lighting by the full body mirror was dim making it practically useless).

A lovely hotel in a convenient location. Room was comfy and clean with a great shower. I'd stay here again.

I really enjoyed staying here. It was clean and had a lovely vibe to it. The room had a good ambience with a range of items useful for our stay. There were loads of good food options nearby and the botanical gardens were a must visit for evening and morning walks (Including turtles and goslings). Didn’t get a chance to try the other facilities within the hotel but if they were as good as the rest of the stay, your on to a winner.

Great trendy hotel. Room size was comfortable. A little farther away from central tourist attractions. Downgraded my rating a little only because our air conditioning was not adjustable on a warmer spring day and nothing could be done except giving us a portable fan since they couldn’t send an HVAC expert up. They offered to switch our room but it was our last night with an early wake up time. When something like this has happened before, there would be an offer to physically help move us and more follow-through.

A bit of a surprise to find the dining room was closed both Sunday and Monday (although the food in the bar area was acceptable, and that was a nice place to relax when not too crowded)

convenience of the location to shopping and dining options. The restaurants at the hotel and lovely with amazing food and coffee. I would visit again.

Excellent hotel, great staff attentions

business trip. all fine - very convenient location

We had a lovely time visiting Brussels. The hotel has a beautiful decor and quiet. Staffs are friendly and helpful. Good location. Good breakfast choices.

We enjoyed our visit to Brussels and the hotel was a convenient location for our two night stay. The room itself was very compact which made it difficult for two people at times. Overall, ideal for a single occupant stay. Staff were excellent.

The staff who helped us on arrival Thursday morning were amazing. Having flown all night, we were clearly struggling a bit, and without us even having to ask, they informed us that they would prioritize getting a room cleaned quickly so we could check in early and briefly recuperate before the rest of our day. That meant a lot to us. Thank you to the staff!

Beautiful place , cafe and snack bar for an add on perk. very clean and smells good. The best is , no plastic water. Hotel provide a glass bottle with and option to fill regular of carbonated water(nice) . Overall , love the staff and would stay again

Excellent location, close to train. Breakfast was amazing!

Good spot. Great staff

Amazing hotel with fabulous service. Breakfast was fantastic and delicious. Only thing i disnt like was the room had no lights rxcept foe thw side bed light so a little to dark for me. But everything else was great 10/10!!

The room was dark. The bed was hard and uncomfortable. A foam topper was over a hard mattress, but it moved and made us feel like we were falling off the bed. At 4:30 am, the fire alarm went off with a canned message telling us to evacuate the hotel. This was in French and English. The alarm stopped, but no message alerted us that everything was ok or we still needed to evacuate. We found out later that day a staff member put bread in a toaster and then walked away to the toilet, forgetting about the toast that started to burn. When we returned to our room that evening, there was a letter from the staff apologizing for the inconvenience of being terrified at 4:30 in the morning. They provided a certificate for a free drink to make up for the trouble. Really? We were already back in the room for the night and had to leave early to catch a train the following day when nothing was open. A complimentary drink doesn't make up for the fire alarm and an additional slap in the face when nothing is open to use the certificate.

It was a good all round experience. Staff were friendly. The rooms comfortable and well looked after. The hot breakfast could be improved and the food quality and options in the cafe also need to be reviewed. However, a good hotel and I would stay here again.

Close to Brussel north train station

Amazing Hotel

I loved the location of this hotel. Very clean and comfortable.