NH Collection Brussels Grand Sablon

Conveniently located, walking distance to everything in the center. Rooms were modern and clean, but it is very easy to hear other guests. We woke up at 2:30am from a loud stomping noise from upstairs room, which kept us awake until people in that room went to sleep.

Great to have an allergy free room!

Breakfast fantastic! Sunday morning staff great! Guy working with Muhammad and Muhammad himself excellent! My husband and I recently spent two nights at the NH Collection Brussels Grand Sablon, and unfortunately, our experience was deeply disappointing. From the moment we arrived, it was clear this hotel fell far short of our expectations. Check-in was TRASH! Staff was impersonal and unattentive. They seemed disinterested, providing minimal information and displaying a distinct lack of warmth. We had booked a junior suite, anticipating a pleasant view, but were instead assigned a room on the first floor that looked directly out onto the flagpoles. To say it was a "view" is an extreme overstatement; it was utterly dismal, especially for a two-night stay. Also the room needed maintenance! The staff's general demeanor was consistently off-putting throughout our stay. Instead of offering a welcoming greeting, they often simply stared, creating an uncomfortable and unwelcoming environment. This lack of basic courtesy was unacceptable for a hotel of this supposed caliber. Furthermore, our experience at the bar was equally disappointing. We ordered drinks, and not once were we offered water. And the drinks were bad. The bartenders did not engage with us, making us feel completely ignored. We chose not to order a second round due to the complete lack of interaction and hospitality. In summary, could've been better. Won't be back.

Great location, superb staff, clean, quiet, wonderful

Recommended

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Amazing location with nearby restaurants and sights. Would recommend you stay here, the staff is professional and friendly. Anything you need they can help.

Everything is walkable attractions, restaurants and shopping. The rooms are spacious, clean and plenty of amenities. The breakfast buffet is also great and I love the waffles.

Great location, rooms are big, staff very nice and helpful. Carlo and Charles were very helpful. Buffet breakfast good and lots of options.

Great hotel although looks a bit tired. Cleaning service can be improved. One day the cleaner did not pass at all and the next day the room was cleaned late in the afternoon. Breakfast area lacks character - we did not opt for breakfast as so many options in the area.

spacious and clean in center of brussels.

Good

The hotel is great with a perfect location but the only inconvenience was in the morning before i checked out there was no hot water so I couldn’t shower before my flight. Other than that everything was good.

Everything was good. Excellent service in the breakfast, the servers were amazing and the breakfast was delicious with a lot of variety, and the hotel in general was very elegant and nice. The smell in the hotel with the candles and the candy station was so nice and sweet for the season. The only thing I found is that some of the staff at the reception were kind of rude sometimes and sarcastic, but only some of the team the other part was amazing and very polite and helpful during check out.

The air conditioner didn’t work well in our unit, but everything else was great.

Great location and fantastic breakfast.

The hotel was lovely. Our junior suite room had a gorgeous view of the cathedral. It was large enough for the family, clean and comfortable. Staff was friendly and helpful. The location was great! Everything was a quick walk or bus ride away. I would highly recommend!

Great hotel to stay at for your visit to Brussels. Closed to all landmarks .Staff is super supportive and amazing to deal with!! Highly recommended without hesitation A

Centrally located

Maximilian was awesome...he helped us out and even gave us a free breakfast when our room wasn't ready in time