Palace Hotel

Hotels
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8.8
/10
Very Good
1,004 reviews

What Guests Say About Their Stay

Andreia

10.0
/ 10
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.

Greg

10.0
/ 10
Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.

Robert

10.0
/ 10
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
In the Area
See Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, Minas Gerais, Brazil, 37701-002

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Palace Hotel is a good choice when you are visiting Poços de Caldas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Palace Hotel

Praca Pedro Sanches, S/n - Centro, Poços de Caldas, Minas Gerais, Brazil, 37701-002
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Lobby Palace Hotel
Lobby 2 Palace Hotel

Discover More About Palace Hotel

Location


Staying at Palace Hotel is a good choice when you are visiting Poços de Caldas.

About Palace Hotel

Have fun with various entertaining facilities for you and the whole family at Palace Hotel, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Palace Hotel.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Palace Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Palace Hotel is the right place to stay.

All facilities in Palace Hotel

Bar, Cafe and Lounge Palace Hotel
Bar, Cafe and Lounge
Entertainment Facility Palace Hotel
Entertainment Facility
Fitness Center Palace Hotel
Fitness Center
Functional Hall Palace Hotel
Functional Hall
Common Space Palace Hotel
Common Space

Things to Do

  • Romantic proposal packages
  • TV lounge
  • Spa
  • Indoor pool
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Public Facilities

  • Parking
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Newspaper in lobby
  • Multilingual staff
  • 24-hour Receptionist

Sports and Recreations

  • Game room
  • Billiard
  • Fitness center

Family-friendly Facilities

  • Toys
  • Kids club

Transportation

  • Secure parking
  • Valet parking (surcharge)

Food and Drinks

  • Poolside bar
  • Snack bar

General

  • Smoking area
  • Parking

Connectivity

  • Free WiFi

Accessibilty

  • Accessible path of travel

Accommodation Policy & General Information in Palace Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
16:00 - 13:00
Check-out:
Before 13:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - 13:00 - to 13:00
Available rooms at Palace Hotel
191
Number of floors in Palace Hotel
3
Another facilities in Palace Hotel
Romantic proposal packages, TV lounge, Spa, Indoor pool, Garden

Frequently asked questions about Palace Hotel

What are available facilities at Palace Hotel?
There are top facilites at Palace Hotel such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Palace Hotel?
The standard check-in time at Palace Hotel is starting from 16:00 - 13:00 while the latest check-out time is at Before 13:00
What is the star rating of Palace Hotel?
Palace Hotel has a 3.0-star rating.
How many floors does Palace Hotel have?
Palace Hotel has 3.
How many rooms are available at Palace Hotel?
Palace Hotel has 191.
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Palace Hotel reviews and ratings

8.8
Very Good
From 1,004 reviews
Cleanliness

8.6

Room Comfort

8.0

Location

10.0

Service and Facilites

8.8

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Most Relevant
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Traveller Reviews Palace Hotel

Number of reviews per page
20
40
Top reviews
Andreia
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Daniel
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Beautiful hotel
Rosemary
4.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Greg
icon-with Partner
with Partner
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Cecilia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

O Palace Hotel é um marco em Poços de Caldas. O café da manhã estava delicioso e com muita variedade. A única ressalva eh que não eh um hotel que está atualizado e com uma decoração charmosa. Apesar disso, sempre que vamos a Poços eh aonde ficamos devido a sua localização e a tradição.
Vladimir
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Awesome
KRISTIN
icon-Business
Business
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Nivalda
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Beautiful place
Robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Katia
icon-Business
Business
10.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Love this hotel. i Facilities in much need of repairs due to time.
Verified traveler
4.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
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Alexandre
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 138 week(s) ago

Hotels.com verified review

Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Maria
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Christiane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Alana
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 175 week(s) ago

Expedia Group verified review

The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Carlos Martins
icon-Leisure
Leisure
8.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Estela
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 228 week(s) ago

Expedia Group verified review

The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
antonio
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 228 week(s) ago

Expedia Group verified review

The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
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Guilherme
icon-
2.0
/10
Reviewed 246 week(s) ago

Hotels.com verified review

This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Gabriela
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 275 week(s) ago

Hotels.com verified review

Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Number of reviews per page
20
40

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Exterior 4 Palace Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 1,004 reviews
Cleanliness

8.6

Room Comfort

8.0

Location

10.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Palace Hotel

Number of reviews per page
20
40
Top reviews
Andreia
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Daniel
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Beautiful hotel
Rosemary
4.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Greg
icon-with Partner
with Partner
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Cecilia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

O Palace Hotel é um marco em Poços de Caldas. O café da manhã estava delicioso e com muita variedade. A única ressalva eh que não eh um hotel que está atualizado e com uma decoração charmosa. Apesar disso, sempre que vamos a Poços eh aonde ficamos devido a sua localização e a tradição.
Vladimir
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Awesome
KRISTIN
icon-Business
Business
6.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Nivalda
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Beautiful place
Robert
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Katia
icon-Business
Business
10.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

Love this hotel. i Facilities in much need of repairs due to time.
Verified traveler
4.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Read More
Alexandre
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 138 week(s) ago

Hotels.com verified review

Ótimo atendimento de toda equipe do Palace Hotel, banho maravilhoso com água sulfurosa no banheiro privado do quarto, piscina , ótimo espaço de até comum e lazer , muito bom mesmo
Maria
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 161 week(s) ago

Expedia Group verified review

As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Christiane
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Alana
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 175 week(s) ago

Expedia Group verified review

The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Carlos Martins
icon-Leisure
Leisure
8.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Local excelente, na praça principal, ótimo custo benefício, a parte ruim é que a rua muito estreita e não tem estacionamento.
Estela
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 228 week(s) ago

Expedia Group verified review

The place is wonderful and the staff are helpful. I just noticed a few problems: the TV wasn’t working, the WIFI was really bad or not existing and there were no blankets in the room (the night was chilling).
antonio
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 228 week(s) ago

Expedia Group verified review

The rooms are very outdated and dirty !The bathroom window is situated on the balcony of the adjacent room ,so the person from next door room can looks inside your bathroom (umbeliavable right?Our flight was delayed and i contacted Expedia to advise then we were going to check in one day later ,and the expedia agent spent over 28 minutes waiting then to pick up !There were always only one person on front desk to attend all guests !Every time you past in the reception you see a long line waiting !Too bad !There is a wonderful Hotel 2 blocks from this one and for less than $37 a day "Hotel Minas Gerais !We stayed in there for 22 days !
Read More
Guilherme
icon-
2.0
/10
Reviewed 246 week(s) ago

Hotels.com verified review

This was the worse experience that I ever had in my life,,, from start to finish… stay away from this place.. the staff are sooooo rude,, the place has molds everywhere… I don’t understand how they are open for business…. They MUST shut down….
Gabriela
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 275 week(s) ago

Hotels.com verified review

Hotel muito mal cuidado, com paredes com mofo, descascando, carpete velho e todo manchado, com aspecto de sujo. O que se esperava do spa, a exceção da piscina, deixou a desejar. Kit de banheiros de mal gosto. Camas com Colchoes muito moles. Sem escrivaninha c altura suficiente para uso de computador
Number of reviews per page
20
40