Asiban Quay Boutique Hotel

Was a great stay watching Khmer New Years from balcony and so central to great restaurants and Temples

Great location, excellent staff

Staff were very friendly.

I didn't even end up staying there. I didn't realize that they had check-in only available until 11pm. My flight landed at 10:30pm. By the time you go through all the COVID crap and the immigration line and getting your bags I realized I would not make it before 11pm. I attempted to call them numerous times and message them via the Expedia app and they completely ignored me. When I had a layover in Seoul I tried calling. They didn't speak English so they hung up on me. I contacted Expedia and asked them to cancel but said it was non-refundable. They said they would cancel for me if I wanted and I said only if I don't get charged. I want my refund. Low and behold, I did not get a refund so this hotel took my money for nothing due to their poor customer service and now Expedia cannot be bothered to issue me a refund of $48. Ridiculous. I will never use Expedia again for ANYTHING.

Desk attendant knew nothing had to call the night attendant who was out getting something to eat making us wait, there are no chairs or tables nothing to sit down in the lobby. Frustrating and tired having to wait after a long travel. Our room was nice ac did not work well and stopped working I called the desk attendant who reset the circuit breaker and said every hour this needed to be done. The tv remote had no batteries had to call for replacements then 11:44pm while we were sleeping someone knocked on the door repeatedly I called the desk again and was told they needed to spray the room for mosquitoes and came to spray. 11:55pm another knocking on the door repeatedly I again called the desk and was told they needed to spray again for mosquitoes I told them that there wasn't any mosquitoes to begin with and to stop knocking on the door we were trying to sleep.

The staff was very friendly and helpful. The hotel seems old, not like in the picture. The air conditioning didn’t work well. There was not hot water . The refrigerator in the room was had a terrible smell and there was humidity on the walls.

Nice small hotel, easy access to major attractions in Phanom Penh.

Friendly staff and very willing to help (but it took one and a half days to get laundry done). The hotel and room is fine. Cheap and cheerful but I would have liked at least one window in my room. I comment later that the area around the hotel was dirty but this is the case for any hotel in the city due to the city's prevalent economic conditions

For the price it was fine. It's close to everything. We were on the first floor and had a balcony. Hard bed but nothing to complain about. Nice hot shower but water pressure wasn't that great. Aircon was nice and cold. The only downfall was the smell of cigarettes coming through the room sometimes, from where I am not sure, maybe the aircon. There is quite a lot of noise from the street at night. Would I stay here again, probably.

Poor management not clean rooms and just be bad hotel

Hotel looks nothing like the photos! He furniture and condition of the room was drastically different. There were a lot of mosquitoes and the air con didn’t work well. The door to the balcony didn’t close right and allowed mosquitoes to enter. Please update your photos so people know what they are walking into

We had the 3rd floor family room and loved the big room size with kitchenette. Mostly clean with the exception of some major dust in some areas. Bathroom and shower quite good. The sliding balcony door lock was broken but had a bike lock in it's place that needed a separate key to unlock...slightly annoying. The biggest negative to this room was the bed. One of the most uncomfortable we have ever tried to sleep in... very hard. Pillows were also hard. Just awful. Beyond that, it was double hard to sleep with the loud bass music coming from the bar next door and some type of small creature running randomly in the ceiling. No elevator here either... so if you don't want to climb a lot of stairs, don't get a high floor. On a positive note, there is a perfect view of the Tonle Sap river from the balcony and lots to see and do in the immediate area... location for tourism is very good. The staff was always helpful and pleasant.

hotel offers agreeable rooms and service in itself, no complains so far, but when i entered the room i found an non dated letter of the management informing the guests of ongoing construction, starting every day (!) from 0600 to 1900 in the evening. No warning had been given when checking in. True to the letter the next morning right on the other side of the wall of my room terrible noise started, at around 0600. Sounded like the wall would come down on me any minute. I checked out and found a very nice quiet hotel some 100 meters on the riverfront where i rented a suite for only 50 USD. Jaya inn cannot be recommended as long as this construction goes on. When leaving the hotel i saw the halfway erected new building on the other side of the hotel myself.

Love the hotel after I paid extra for a balcony view room. Really convenient cuz its close to everything. Staff are helpful.

The location is central with access to the full range of food options & tourist activites - yet the hotel is quiet and homely, with very helpful staff.

Great Stay

As above, very nice except the following, water pooled in the bathroom due to poor drain run off and became smelly, breakfast was at next door cafe and not that great, was overcharged on room and had to ask the have the room made up Otherwise it was great

Great location right on the riverfront with the royal palace and many choices of cafes and restaurants nearby. The room was lovely with a view of the river and the staff were wonderful especially Monita:-) we would stay here again for sure and recommend to others.

Hotel is new, room was large and very comfortable. We had a great view of the river. Close to lots of restaurants.

A new small hotel/guest house on the river front, the room was an ok size and very attractively designed, with an excellent bathroom. Unfortunately my "standard" room had no window, although this wasn't advertised when booking. No catering facilities but there are cafes next door. Very convenient location for Phnom Penh, and excellent value. The staff were very friendly and helpful with any questions. Great value, and if you don't mind a smaller more basic hotel, an excellent choice.