Pacific Hotel, Phnom Penh

Clean and well maintained

It was just a bed for a stop over night and served its purpose well. Rooms are verty clean and comfortable but small. Breakfast buffet style was good.

Arrived at 10:30 p.m. after a long flight and just wanted a shower and sleep. Instead, I walked into a filthy, neglected room. The bathtub had a dirty ring of who-knows-what and well over 15 hairs. If it were one or two—or even three—I wouldn’t mention it, but this was disgusting. There were burn marks inside the tub and along the rim. I called the front desk and was asked if I wanted her to clean it; she spent 45 minutes scrubbing a tub that should never have been given to a guest. The rest of the room was the same: badly scratched desk, paint-flaking chair, and walls with strange dirty marks. Wi-Fi on the 5th floor didn’t work. My room faced the smoking patio, and guests constantly left the door open, so smoke poured into the hallway outside my door. On day two, staff “warned” me about smoking in the room. I never smoked inside—only on the patio they provide. Their cameras would confirm that. At checkout they still tried to charge me $50 for smoking; I refused and left. That’s not a mistake—it’s a cash grab. I stay in hotels about 140 nights a year. This place deserves a reality check: filthy tub with a scummy ring and burn marks, damaged furniture, marked walls, dead Wi-Fi, smoke entering the hall, and a bogus smoking charge. The glowing Google reviews read like SEO fluff, not real stays. It feels like money is going toward image and another white Mercedes S-Class, not maintenance. Not remotely deserving of the 4-star Google rating. Avoid.

Will come again

Good hotel with a nice, attentive staff. Rooms are comfortable, and the breakfast is a great way to start the day. Located only a block or so away from Central Market. Real good choice if you’re looking to see the cool parts of PPnh by foot. Recommended.

Friendly staffs

Staff were very friendly, breakfast was good, room clean/spacious/good value for money and the only issue was a flooding bathroom in the first room I stayed in.

Like I said, it was similar to a dog on heat!

Very nice property. Will stay here again. Highly recommended!!

Compared to where I stayed afterwards, Pacific Hotel is a very hospitable residence with friendly staff: from the front desk to the breakfast and bar lounge. If you book, inquire as to whether the room has a window. Mine did not and lack of daylight may be an issue for some. There are only two problems I had while living there for a few weeks: the lack of walking proximity to restaurants and supermarkets; and the meat and dairy heavy breakfasts. For the latter, I understand that 'Western' tastes (e.g. bacon, eggs, baked beans) are especially catered to but milk alternatives and a meatless option --even pastries-- would probably be welcomed by many for if not dietary reasons, then cultural and religious ones. Taking into consideration that taking tuk-tuks to restaurants and supermarkets can get quite costly as the immediate area is less cosmopolitan than what's found a kilometer or so south. Overall, I would still return for a few days stay and recommend it for periods no longer than that. Many thanks to those who tolerated my bad Khmer.

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The bed was comfortable and the AC worked perfectly. The hotel is close to the central market and there is a good coffee shop nearby. You can easily get Tuktuks to all of the major tourist places. Not walkable to night market and bars, so a good hotel if you’d like some distance from all that.

Bathroom needs upgrading. Insufficient hot water

Close to many sites.

Excellent

Really lovely, clean hotel with excellent breakfast. The hosts were super friendly, the location is very accessible by tuktuk, would recommend.

Front desk personnel is nice and cordial.

For the price, very nice little room. Good shower, comfy bed and enough space. AC was good too. The reception desk was always staffed and they were friendly.

Good location

I am always happy with the service and the staff