Hilton Vancouver Metrotown

I was pleasantly surprised by how well the room is maintained. The room has a good size fridge and microwave. With restaurants nearby, having a microwave in the room is an excellent option.

Great customer service. Nice property. Good breakfast. Convenient.

Overall it was a good location and lots to do especially in Metrotown!

We returned to the Hilton for the last two nights of our Canada trip. Unfortunately our room was not ready despite us being there at the 4pm check-in time. Long story short, we waited an hour to be given a room. However, after speaking to the manager, we were upgraded to an executive room and offered free breakfast for our stay which was appreciated. I’m not sure what had gone wrong with housekeeping/ the check-in process and why our room/an alternative room wasn’t available so something had obviously gone wrong and the staff member on the desk was not very competent at dealing with the situation. However, we did appreciate the manager’s efforts to make up for whatever had gone wrong. The area around the hotel felt safe and there were a few options for eating out. Easy walk to the Metrotown tube.

Staff were super friendly and helpful. Room was very spacious, clean and well maintained. Love our stay and will plan another stay in the future

Very rude reception desk staff. Hot tub was closed , food was for dine in only , the room was not clean, terrible experience

Good

Amazing great location

All

We liked the room. No noise from other guests and well equipped bathroom. Breakfast was highlight, lots of choice and good quality products. Service was always good.

Wonderful experience

Overall is good.

Continental breakfast was terrible…. It was the worst I have seen in my experience

Average room, needs upgrading. Mattress is sagging. Only one bar of soap. Bathtub gel soap smells too manly. Pool was extremely small, hot tub not working, gym extremely small.

Waited a long time to get a room

A nice, clean, quality hotel in the Metrotown area. A huge shopping mall is just a 3-minute walk. I'm happy to have chosen to stay at Hilton Metrotown and definitely come back in the future!

Very average, nothing special.

We tried checking in at 4:00 pm (as per check-in time) however we couldn’t get into our room until almost 5:00 pm. My husband sat with our luggage while I walked with my kids to the mall to stretch our legs as we had been driving for 5 hours. The parkade is terrible if you have a larger vehicle. The entrance to the parkade is at a crazy angle as you access the parkade. Sharp corners inside the parking area to get to the designated hotel spots are really hard to navigate with vehicles driving in the opposite direction. You have to reverse often to allow other vehicles room to make the corners. The room itself was great once we were able to access it. The breakfast buffet was fabulous and worth paying for. Great food off the breakfast menu as well. Lots of restaurants to choose from and very close to Metrotown mall as well as other stores you may need right across the street. Great location with skytrain access within walking distance.

A nice comfortable hotel. Near to Skyway buses,and shops.

A nice Hotel where we felt comfortable Close to public transport and shopping