Chilean Suites Providencia

I booked this apartment around 2 weeks before we were due to stay & i received at least 2 emails confirming my booking. When we arrived late at night & freezing cold, with our 3 small children, the reception told us we had no booking & phoned the owner who evidently had double booked- leaving our family completely stranded!

Great location, loved the pool. It was a bit difficult to coordinate payment because it couldn’t be done at the front desk, you had to speak with the manager.

The value was the best. Much cheaper than the surrounding area and great quality. Friendly and helpful service. Good walking area, and spacious room. WIFI was the best because you aren't sharing it with anyone else. Just make sure you call ahead of time to arrange getting the key.

Excelent propertie and good experience. It's not a hotel room, is an appartment with good location, well equiped and clean.

This condo is perfect for two people and maybe a child. It's clean, modern and has the kitchen basics. Vasily the property manager is easy to reach on WhatsApp if you need anything.

This hotel was nice and clean, as well as walking distance from restaurants, parks, metro and shopping. Great choice!

looks like a scam, the apartment 1410 that they advertise is not what you will get. Maintenance is terrible. You will not be allowed to pay cash in $US to save 19% in tax. Rent on your own risk, if the space heater goes out you will freeze, if hot water does not come out of the faucet tough luck. If you refuse to pay the rent upfront in local currency with no receipt they will over charge your credit card. Hotels.com will provide them with ur credit card information and does not honor your privacy.

Clean, comfortable with all the privileges of having you own apt.

nice and private apartment close to main amenities. Metro and Bellavista.

We stayed there for five days. Convenient location close to subway and restaurants. Magnificent view from the rooftop. Clean facility. This is an apartment not a conventional hotel, so no services. However you can prepare your meals in the kitchen. Recommend.

This was not an actual hotel, but a unit in a residential building. I arrived about an hour before stated check-in time, so I had to wait for the owner (or manager) to meet me there. There was a front desk that serves the building, but they are not part of the company that handles the serviced units. However, they were helpful, and contacted the owner, who explained that he would meet me there shortly, which he did. After that, it was a great stay. Location is a few minutes walk from the nearest metro station, and close enough to central attractions to be within reasonable walking distance even without using the metro. There was a little food court right next to the building, and several cafes and restaurants within a short distance along Providencia, and an abundance of choices in the Bellavista neighborhood, maybe a 10 to 15 minute walk. The unit was nice, and I very much enjoyed the kitchenette. It worked out okay for me. If you speak Spanish and/or have a cell phone or other portable device, so that you can communicate with the management before you arrive, it would be even easier.

Hermoso departamento con linda vista a la ciudad, muy buena ubicación a pasos del metro y de numerosos restaurantes. El anfitrión muy simpático y amable. Recomiendo el departamento especialmente a familias o pasajeros solos ya que está totalmente equipado!!!

Reservamos a última hora del día, llegando casi a media noche al departamento. Para nuestra sorpresa nos estaba esperando el dueño, muy amable y atento dándonos información de Santiago y sus atractivos. El departamento muy bonito y cómodo, completamente equipado, ubicado frente a hermosos parques. Seguro que volveremos!!!!

Muy bien, solo que estaría bueno que digan o expliquen, qu es hay q pagar un 19% mas del precio q ustedes dan en total a cobrarme. Es muchísimo más y es un garrón empezar a discutir con el propietario

Muy mal, el departamento no corresponde a lo que ofrecen en su página, se nos cobró más de lo anunciado (417.69 en vez de 351 USD) ya que no somos chilenas y lo habíamos avisado, el baño está en malas condiciones, casi en ruinas, la persona que nos recibió inventó un cuento chino para obligarnos a pagar en efectivo, cosa que no aceptamos ya que nos dimos cuenta de que es su costumbre, pues al encontrarnos con todo esto verificamos nuevamente en su página, qué ofrecían y las condiciones de pago de esta propiedad, y para mí sorpresa encontré un comentario de que los habían obligado a pagar en efectivo y no se avisaba en la página, Hoteles.com debe estar alerta del engaño que está propiedad supone para sus clientes ya que los desprestigia, he viajado por todo el mundo quedándome en todo tipo de propiedades a través de Hoteles.com y nunca me había encontrado con una situación semejante, es inadmisible

Las suites cómodas, tuvimos inconvenientes a la llegada por averías del edificio y nos llevaron a otro hotel, mi pago lo realice con la tarjeta pero no me lo hicieron valido, tuve que pagar directamente en efectivo y supuestamente ya hoteles.com había hecho una pre aprobacion, son detalles que igual incomodan pero en lo demás todo bien.

Fue un desastre. Al llegar me dijeron q no tenian habitación disponible siendo q la reserva había sido confirmada. No me dieron ningún resarcimiento. Simplemente me consiguieron otro hotel de menor categoría en un segundo piso x escalera, siendo que viajaba con un bebe de un año. No lo recomiendo para nada. Me reconoció que sobre venden las fechas, pero nunca fue claro con lo que pasó con mi reserva. Vergonzozo.

Good place, good location, but I need to mention 2 negative points: 1st: the IVA (government tax) wasn't detailed that I should pay, so the cost was increased in 19% of total cost that I imagined; 2nd: Terrible cigarret smell. Terrible!!! For me and my girlfriend this was the worst point in our experience in this place.

PAGAMOS UN PRECIO MUCHO MAYOR AL QUE NOS INDICABA LA RESERVA ( 220 DOLARES APROX POR DOS NOCHES). LA COCHERA NO ESTA INCLUIDA, DEBE ABONARSE APARTE. ES UN DEPARTAMENTO EN UN EDIFICIO CON CONSERJES POCO AMISTOSOS. TUVIMOS QUE ESPERAR AL DUEÑO PARA RECIBIR LLAVES. EL DPTO ES LINDO PERO ESTABA CONGELADO, LO CUAL FUE TREMENDO YA QUE IBAMOS CON DOS NIÑAS PEQUEÑAS Y SOLO NOS ENTREGARON UNA ESTUFA ELECTRICA (PEDIMOS UNA ADICIONAL PERO NO LA RECIBIMOS). LA ZONA ES TRANQUILA. NO VOLVERÍA

!!! THIS IS THE WORST PLACE I have ever seen!! I NEVER RECOMMEND to stay here. When I arrived to the building, the reception did not know anything about my stay. So I had to call the number on the web page several times to bring someone to come. (I waited about 30 minutes in the reception.) Then, the "owner" of the room finally showed up without apologizing. He showed me a room, however demanded the payment NOW in CASH ONLY. As I did not have any cash in my hand, I requested him to come back later so that I can prepare cash. However, he strongly demanded that CASH MUST BE PAID NOW, and he did not give me a key of the room! (I was constrained in the room. I felt frightened !!) In the confirmation of reservation, it does not say that the payment must be made when we check in, however, he just repeated saying that CASH MUST BE PAID NOW, otherwise, NO KEY of the room. I had to cancel my city tour because of his strong PUSH for CASH. (He never accepted credit card...) It seemed that he LOVED CASH, and as I did not have cash (I could not even go to ATM because he constrained me in the room) He finally KICKED ME OUT OF THE ROOM!!! So I had to look for another hotel from the beginning and ruined my travel. Again, I NEVER RECOMMEND this hotel to ANYONE!! このホテルは本当に最悪です。チェックイン時に現金支払いを要求され、払わないと鍵を渡さないと主張、部屋に監禁され、強い恐怖を感じました。更にこちらが支払いができないことに対して苛立ちはじめ、こちらの態度が悪いと言い始め、部屋を追い出されました。その他、上記に書いた通り受付時にも問題あり、決してお勧めしません。最終的に別のホテルを予約、時間を無駄にしました。本当に宿泊しないほうがいいです。