The staff was friendly, prompt, and very helpful. The hotel was clean and tidy. I enjoyed my stay here and would definitely stay again if I ever come back to Hangzhou.
The ladies from the hotel were really helpful even though she can't speak English. She helped me transfer cash to my WeChat. She told me the area I can go explore, and kept checking if I'm okay or not.
The hotel amenities and F&B were really good! To have a good view of the Hangzhou West Lake, prefer to stay on the 8th floor. I should say the hotel breakfast buffet spread was really good with wide varieties to choose from.