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Renaissance Shenzhen Luohu Hotel
7.8
/10
Pleasant
495 reviews
What Guests Say About Their Stay
Brandon
10.0
/ 10
My stay was amazing. The staff are very accommodating and friendly, where they make you feel right at home. The rooms are immaculate in design. The location is perfect. Definitely will return when in Shenzhen again.
Vicki
10.0
/ 10
Clean and nice hotel with friendly staff. Convenientlt located in the center of almost everything.
Alice
10.0
/ 10
Location, location , location 4 minutes walk to metro, a lot shops a lot places to eat all variety
In the Area
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2002 Jiabin Road, Luohu District, Luohu Qu, Shenzhen, Guangdong, China, 518001
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Read More
Available Room Types in Renaissance Shenzhen Luohu Hotel
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What's around Renaissance Shenzhen Luohu Hotel
2002 Jiabin Road, Luohu District, Luohu Qu, Shenzhen, Guangdong, China, 518001
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Discover More About Renaissance Shenzhen Luohu Hotel
Location
Staying at Renaissance Shenzhen Luohu Hotel is a good choice when you are visiting Luohu Qu.
About Renaissance Shenzhen Luohu Hotel
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Renaissance Shenzhen Luohu Hotel exclusively for you.
Renaissance Shenzhen Luohu Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Renaissance Shenzhen Luohu Hotel.
All facilities in Renaissance Shenzhen Luohu Hotel
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Shops
- Beach umbrella
- Garden
- Shops
- Pool sun loungers
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
General
- Parking
- Lockers
- Banquet
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Renaissance Shenzhen Luohu Hotel
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately CNY 129 for adults and CNY 98 for children
- Airport shuttle fee: CNY 500 per vehicle (one way)
- Rollaway bed fee: CNY 350.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CNY 800 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Renaissance Shenzhen Luohu Hotel | 397 |
Number of floors in Renaissance Shenzhen Luohu Hotel | 51 |
Another facilities in Renaissance Shenzhen Luohu Hotel | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage |
Frequently asked questions about Renaissance Shenzhen Luohu Hotel
What are available facilities at Renaissance Shenzhen Luohu Hotel?
There are top facilites at Renaissance Shenzhen Luohu Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Renaissance Shenzhen Luohu Hotel?
The standard check-in time at Renaissance Shenzhen Luohu Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Renaissance Shenzhen Luohu Hotel provide breakfast?
Yes, Renaissance Shenzhen Luohu Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Renaissance Shenzhen Luohu Hotel?
Renaissance Shenzhen Luohu Hotel has a 5.0-star rating.
How many floors does Renaissance Shenzhen Luohu Hotel have?
Renaissance Shenzhen Luohu Hotel has 51.
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More Reviews from Other Guests in Renaissance Shenzhen Luohu Hotel
Overall Ratings & Reviews Renaissance Shenzhen Luohu Hotel
Traveloka (7)
Other sources (488)
7.8
Pleasant
From 488 reviews
Cleanliness
8.2
Room Comfort
7.8
Location
8.8
Service and Facilites
7.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Renaissance Shenzhen Luohu Hotel
Number of reviews per page
20
40
Top reviews
Verified traveler
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
2/F Dim Sum buffet lunch worth to try
Mark
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
nc
Brandon
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
My stay was amazing. The staff are very accommodating and friendly, where they make you feel right at home. The rooms are immaculate in design. The location is perfect. Definitely will return when in Shenzhen again.
Jianfeng
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Good
Dor
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Good!
Rosanna
Leisure Family
2.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
As noted in other reviews, this 5-star Renaissance (aka Pengnian Hotel) has many middle and lower rooms with air cooling system issues where foul smelling air is pumped into the room. I changed rooms 3 times to get a passable room and i still needed to crack open the window the inch or so allowed for fresh air. The feather pillows and comforter also stank and the hotel tried to cover up the smell with a chemical sprayed during daily cleaning that triggered my asthma. Overall, I do not recommend this hotel if you are sensitive to smells or need breathable air quality.
Read More
Vicki
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Clean and nice hotel with friendly staff. Convenientlt located in the center of almost everything.
Alice
Leisure Family
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Location, location , location 4 minutes walk to metro, a lot shops a lot places to eat all variety
JATIN
Business
8.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
The toilet was moving like it was loose rest all was fine
JATIN
Business with Friends
8.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
The washroom toilet was moving and had done a write up on this but no response
Sai Ping
Friends and Family
10.0
/10
Reviewed 57 week(s) ago
Hotels.com verified review
Overall very good except the pillow
Brandi
Leisure with Partner
8.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
The property provided excellent service, but the rooms are old and not very clean. The property does not reflect the price charged. Upon checking the room first room had an overwhelming mold smell. We asked to be moved to another room on the 12th floor-it also smelled of mold. Then we went to a room on the 16th floor. There was no odor, but the room had a lot of black mold in the sink and shower that was still there after housekeeping came to clean. The next day we spoke to a manager, Joe, who was very helpful. We went to a larger room on the executive floor. It was just okay. Also mold in the room. I have been to Renaissance before and the rooms at Louho need major upgrading. The revolving restaurant was excellent, clean and the food was delicious. Again, excellent service, but I would not return unless there are updates.
Read More
Fung Ting
6.0
/10
Reviewed 64 week(s) ago
Hotels.com verified review
The hotel reception staffs are very helpful and friendly. The room is clean and size is not too small but not very big. Actually the room is fine for us. Only the shower place in the bath room has water leakage problem after taking shower, and made the bath room floor very wet and slippery.
I have also purchase breakfast from the hotel. The breakfast place is super full and need to line up for table for around 5-8 mins until next table available. The environment is good but no service at all. Even we tried to asking restaurant staff for help, they try to ignore us many times until we insist they come to help us. Our table got no tissue paper, no teaspoon for coffee/tea and we couldn't find any these items from buffet bench as well. Super self-service buffet breakfast and do not expect from a 5-stars hotel.
Overall is ok except the dining experience.
Read More
Wai Kan Louis
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
服務櫃檯服務員態度親切，願意聆聽客人的需要。
Wan-Thai
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Love the staffs! I have concierge arrange my ride every morning so I do not need to wait for the taxi on the street.
Woon Kiat
10.0
/10
Reviewed 94 week(s) ago
Hotels.com verified review
Location is good, newly renovated, clean & comfortable.
staff are most helpful. Will choose this hotel again when I next return to Shenzhen.
Junlian
Friends and Family
8.0
/10
Reviewed 120 week(s) ago
Hotels.com verified review
It’s great and friendly.
Verified traveler
Leisure with Children
10.0
/10
Reviewed 254 week(s) ago
Expedia Group verified review
Great place! Mulan took exceptional care of us! The view was nice and the bathtub!
Eric
Business
10.0
/10
Reviewed 309 week(s) ago
Hotels.com verified review
Very nice property. Enjoyed the very comfortable bed. Made me want to sleep late. The bathroom was well laid out. Nice breakfast. No exec lounge for bkfst.
lawrence
Leisure with Friends
8.0
/10
Reviewed 323 week(s) ago
Expedia Group verified review
overall, a decent hotel, nearby to shopping center
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Renaissance Shenzhen Luohu Hotel
Traveloka (7)
Other sources (488)
7.8
Pleasant
From 488 reviews
Cleanliness
8.2
Room Comfort
7.8
Location
8.8
Service and Facilites
7.8
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Renaissance Shenzhen Luohu Hotel
Number of reviews per page
20
40
Top reviews
Verified traveler
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
2/F Dim Sum buffet lunch worth to try
Mark
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
nc
Brandon
10.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
My stay was amazing. The staff are very accommodating and friendly, where they make you feel right at home. The rooms are immaculate in design. The location is perfect. Definitely will return when in Shenzhen again.
Jianfeng
Leisure
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Good
Dor
Leisure with Friends
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Good!
Rosanna
Leisure Family
2.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
As noted in other reviews, this 5-star Renaissance (aka Pengnian Hotel) has many middle and lower rooms with air cooling system issues where foul smelling air is pumped into the room. I changed rooms 3 times to get a passable room and i still needed to crack open the window the inch or so allowed for fresh air. The feather pillows and comforter also stank and the hotel tried to cover up the smell with a chemical sprayed during daily cleaning that triggered my asthma. Overall, I do not recommend this hotel if you are sensitive to smells or need breathable air quality.
Read More
Vicki
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Clean and nice hotel with friendly staff. Convenientlt located in the center of almost everything.
Alice
Leisure Family
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Location, location , location 4 minutes walk to metro, a lot shops a lot places to eat all variety
JATIN
Business
8.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
The toilet was moving like it was loose rest all was fine
JATIN
Business with Friends
8.0
/10
Reviewed 56 week(s) ago
Expedia Group verified review
The washroom toilet was moving and had done a write up on this but no response
Sai Ping
Friends and Family
10.0
/10
Reviewed 57 week(s) ago
Hotels.com verified review
Overall very good except the pillow
Brandi
Leisure with Partner
8.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
The property provided excellent service, but the rooms are old and not very clean. The property does not reflect the price charged. Upon checking the room first room had an overwhelming mold smell. We asked to be moved to another room on the 12th floor-it also smelled of mold. Then we went to a room on the 16th floor. There was no odor, but the room had a lot of black mold in the sink and shower that was still there after housekeeping came to clean. The next day we spoke to a manager, Joe, who was very helpful. We went to a larger room on the executive floor. It was just okay. Also mold in the room. I have been to Renaissance before and the rooms at Louho need major upgrading. The revolving restaurant was excellent, clean and the food was delicious. Again, excellent service, but I would not return unless there are updates.
Read More
Fung Ting
6.0
/10
Reviewed 64 week(s) ago
Hotels.com verified review
The hotel reception staffs are very helpful and friendly. The room is clean and size is not too small but not very big. Actually the room is fine for us. Only the shower place in the bath room has water leakage problem after taking shower, and made the bath room floor very wet and slippery.
I have also purchase breakfast from the hotel. The breakfast place is super full and need to line up for table for around 5-8 mins until next table available. The environment is good but no service at all. Even we tried to asking restaurant staff for help, they try to ignore us many times until we insist they come to help us. Our table got no tissue paper, no teaspoon for coffee/tea and we couldn't find any these items from buffet bench as well. Super self-service buffet breakfast and do not expect from a 5-stars hotel.
Overall is ok except the dining experience.
Read More
Wai Kan Louis
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
服務櫃檯服務員態度親切，願意聆聽客人的需要。
Wan-Thai
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
Love the staffs! I have concierge arrange my ride every morning so I do not need to wait for the taxi on the street.
Woon Kiat
10.0
/10
Reviewed 94 week(s) ago
Hotels.com verified review
Location is good, newly renovated, clean & comfortable.
staff are most helpful. Will choose this hotel again when I next return to Shenzhen.
Junlian
Friends and Family
8.0
/10
Reviewed 120 week(s) ago
Hotels.com verified review
It’s great and friendly.
Verified traveler
Leisure with Children
10.0
/10
Reviewed 254 week(s) ago
Expedia Group verified review
Great place! Mulan took exceptional care of us! The view was nice and the bathtub!
Eric
Business
10.0
/10
Reviewed 309 week(s) ago
Hotels.com verified review
Very nice property. Enjoyed the very comfortable bed. Made me want to sleep late. The bathroom was well laid out. Nice breakfast. No exec lounge for bkfst.
lawrence
Leisure with Friends
8.0
/10
Reviewed 323 week(s) ago
Expedia Group verified review
overall, a decent hotel, nearby to shopping center
Number of reviews per page
20
40