Santa Lucia Hotel Boutique Spa

This was such a lovely hotel. We were the only guests staying, it has a beautiful court yard and the room was large and comfortable. There was a bit of a language barrier with the staff, but nothing we couldn’t get around. The road it is on looks run down, but there are lovely cafes on it up the hill and the main shopping area is just around the corner.

Where should I start? 1. The property: beautiful building, lots of potential, but dark and dated decoration, making it look claustrophobic, even haunted. 2. Check in: no problem, but when asked if a take away breakfast could be provided for an early flight at check out, we were given an explanation that it needs to be checked because it is an administrative process. They never got back to us and we decided to sort it out ourselves, given the demonstrated lack of interest. It should be straightforward, especially with an empty hotel. Or just say a straight no and add to the policies. 3. Room: not particularly inviting, stained bed cover (photo), no toiletries provided, no toilet paper (had to ask reception and were given one roll), found the usual alien hair here and there. The safe was locked and I thought I’d avoid the trouble to ask reception. 4. Breakfast: nice pancakes, but very small portion of fruit (3 slices of banana, papaya and melon). When asked for more, the staff denied explaining it is one portion per person, which made me think “what happens to the other half of the banana if no one else is having breakfast?” And to be a paying customer at a “boutique spa” and be denied a couple of slices of extra fruit… 5. Conclusion: for a hotel that calls itself a boutique spa, it is closer to a hostel that serves breakfast. We haven’t seen any indication of services or design that could support the name.

Right down town walkable to Gold Museum, Botero and other art galleries, close cheap local restaurants. City sidewalks have huge leg breaking holes, dog and human feces. Not safe to go out at night, but inside hotel very safe. Older Spanish construction with courtyard.

The building is really nice and staff are very helpful. Location of the hotel is very convenient although it is in a street that needs to be maintained. If you are staying during the weekend beware of a street market that happens every Sunday morning and they start setting up early, very noisy outside during the weekend, other than that the room was really spacious (got room 1) and really clean.

Great little place, close to most things. Friendly staff.

This has a really nice colonial architecture. The staff was super friendly. Unfortunately I speak limited Spanish but the staff was very accommodating and very helpful. I felt safe there. At night the area is a bit dicey but I felt safe as a solo male. I hope to come back.

Inside the property is amazing. Outside is sketchy.

limpio, estilo colonial muy bien tenido.

Nice place

Only soap given in shower and no soap holder, lacking in the basics. Bed was comfy

The property was beautiful and the staff was excellent, very friendly, professional and would go out of their way to help you with whatever was needed.

The hotel and it's staff were very good

The property was lovely but located in a rundown area. I was warned by staff to put my phone in my pocket and carry my wallet under my jacket.

The building inside is gorgeous with plant walls and 20 foot ceilings. But the weekend we were there we didn’t see a single other guest. The place right at the edge of what looks like a war zone. Taxi drivers don’t want to go there and you definitely don’t want to be on foot. The hotel is at kind of a dividing line so it’s not so bad on the other side. They were also missing odd things in the rooms like glasses in the bathrooms. The shower was not great as it took a long time to heat and had low pressure. But it is a respite from the noise and chaos outside to air in the lovely courtyard.

I requested an airport transfer service from the hotel & they notified me that the driver would contact me via WhatsApp. I arrived at the airport in Bogota but nobody had contacted me, so I sent a WA message to the hotel & they said they would get in touch with the driver. I waited for over 30 minutes & was frustrated because nobody showed up so I ended up taking a ride share service. Finally I got a message from the hotel driver but I was already on the way to the hotel. My advice is to just use a ride share service (it´s cheaper, too, about half the cost of the price quoted by the hotel) The hotel itself is pretty clean & the hotel staff were all very nice. There are no elevators. The mattress was too hard for me. Bring your own soap & shampoo because what they provide is not good at all. I stayed in room 15 & there was a gas- like odor coming from the room. The hotel staff reassured us that it wasn´t a gas leak. Breakfast is basic but fairly good. The hotel is in the area of La Candelaria, it´s walkable to the historical district.

Very convenient to historic sites and museums

Great staff good location

Great place

Nice hotel and very friendly helpful staff. Breakfast was good. Area around the hotel is a little run down but I felt comfortable in the area.

We arrived early and the staff was very kind and accomadating