Hotel Castillo

Hotels
8.6
/10
Very Good
19 reviews

What Guests Say About Their Stay

Joseph
10.0
/ 10
Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.
John
10.0
/ 10
Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.
Verified traveler
10.0
/ 10
Great location. Staff work with you on any requests. Breakfast is delicious.
In the Area
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Avenida 9 y Calle 9 y 11 Detras del ins, Carmen, San José, Provincia de San José, Costa Rica, 10104

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Hotel Castillo is located in area / city Carmen. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Castillo

Avenida 9 y Calle 9 y 11 Detras del ins, Carmen, San José, Provincia de San José, Costa Rica, 10104
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Discover More About Hotel Castillo

Location


Hotel Castillo is located in area / city Carmen.

About Hotel Castillo

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Castillo.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Castillo exclusively for you.

Hotel Castillo is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Castillo is the right place to stay.

All facilities in Hotel Castillo

Others Hotel Castillo
Others

Hotel Services

  • Luggage storage
  • 24-hour Receptionist
  • Laundry service
  • Tours
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Breakfast
  • Bar

Connectivity

  • LAN Internet
  • Free WiFi

Things to Do

  • Garden

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hotel Castillo

Important Note
  • Fee for local cuisine breakfast: approximately USD 4 per person
  • Airport shuttle fee: USD 20.00 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Castillo
29
Another facilities in Hotel Castillo
Luggage storage, 24-hour Receptionist, Laundry service, Tours, Concierge

Frequently asked questions about Hotel Castillo

What are available facilities at Hotel Castillo?
There are top facilites at Hotel Castillo such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Castillo?
The standard check-in time at Hotel Castillo is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Hotel Castillo provide breakfast?
Yes, Hotel Castillo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Castillo?
Hotel Castillo has a 3.0-star rating.
How many rooms are available at Hotel Castillo?
Hotel Castillo has 29.
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Hotel Castillo reviews and ratings

8.6
Very Good
From 19 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.4

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Traveller Reviews Hotel Castillo

Number of reviews per page
20
40
Top reviews
Donald
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good food options.
Tracy
icon-Leisure
Leisure
4.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.
Read More
Joseph
icon-Leisure
Leisure
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.
Alfred
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Really nice experience. Great staff!!!
Jack
icon-Leisure
Leisure
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Very nice people
John
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 248 week(s) ago

Hotels.com verified review

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.
Verified traveler
10.0
/10
Reviewed 254 week(s) ago

Hotels.com verified review

Great location. Staff work with you on any requests. Breakfast is delicious.
Darrel
8.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

Great location in the city, friendly staff!!! Will always stay there
Joseph
8.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.
Alexander
10.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.
Malcolm
2.0
/10
Reviewed 392 week(s) ago

Hotels.com verified review

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam
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Verified traveler
4.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Too be honest not the nicest hotel. Rooms are not as promised.
Jeffrey
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

Get the all-inclusive, I will stay here from now on!!! Ernesto is the most informed bartender you’ll ever meet during your stay.
Jon
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

The place had an amazing location in the heart of San Jose, incredibly friendly service, and a wonderful room! We highly recommend Hotel Castillo in San Jose. Will come back for sure!
Scott
10.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

This is a little gem in the center of San Jose. What a find. The staff are second to NONE (Patricia, Monica, Darren). The rooms are clean, the food was terrific and the libations were plentiful. You walk into a deco-like lobby with just enough outdoors to know you're in Costa Rica. Highly recommend the all inclusive for an additional $10/day. Its good for this hotel and their sister property down the street. You'll be even after your first two drinks. My only wish was a small pool or an area outside to sit and relax. But having everything you could want in San Jose just a few minutes walk away more than made up for this. Thanks guys...Had a blast!!!
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Number of reviews per page
20
40

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Others 4 Hotel Castillo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 19 reviews
Cleanliness

9.2

Room Comfort

8.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Castillo

Number of reviews per page
20
40
Top reviews
Donald
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Good food options.
Tracy
icon-Leisure
Leisure
4.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The hotel staff were incredible. The shower wouldn't drain properly. The toilet looked stained. Spider webbs in the corners of the walls. The walls were dirty. The bathroom smelled like sewer. The housekeeping staff really need to do their jobs. The room that I was in was very small. Other than some of the hotel staff this is not a good hotel. They don't take pride in cleanliness.
Read More
Joseph
icon-Leisure
Leisure
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Very convenient, peaceful entertaining place for single men looking for a low cost way to relax and mingle.
Alfred
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Really nice experience. Great staff!!!
Jack
icon-Leisure
Leisure
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Very nice people
John
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 248 week(s) ago

Hotels.com verified review

Very close to downtown, shops, restaurants. Very clean and the staff is very helpful. I have stayed here 2 years in a row.
Verified traveler
10.0
/10
Reviewed 254 week(s) ago

Hotels.com verified review

Great location. Staff work with you on any requests. Breakfast is delicious.
Darrel
8.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

Hotel was very nice. The all inclusive is well worth the money! They also have a sister hotel a few blocks away you can use your all inclusive at.
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

Great location in the city, friendly staff!!! Will always stay there
Joseph
8.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

Good location. Nice and quiet hotel felt like I had the whole place to myself. It’s an old building that has some character, I will definitely stay here again. The only bad thing about this place is that there is no daily maid service to clean the rooms.
Alexander
10.0
/10
Reviewed 384 week(s) ago

Hotels.com verified review

I love this hotel, it is my 4th stay here, and the facility and all inclusive service are always superb, in my view.
Malcolm
2.0
/10
Reviewed 392 week(s) ago

Hotels.com verified review

Fortunately, the torture only lasted one night: 1. There was no hot water in the room. According to the front desk, there was no hot water in other rooms as well. 2. The front door and window faced the bar area, approximately 15 feet away. If the drapes were open, the bar patrons would peer into your room. 3. Due to the unpopularity of the Hotel, there was only one patron in the bar on this weekend night. Most of the guests were heading to other hotel bars in the area. This was actually good since it was quiet. Bar closed at 1130 p.m. 4. The “All Inclusive Food and Drink” deal is unsatisfactory. Unless you have problems with mobility, there are much better restaurants and bars within walking distance. The lunch and dinner provided by this special is mediocre, you can get much better elsewhere. Unless you speak Spanish, you will have to have the waiter translate your order to the cook who only understands Spanish. The exceptional waiter is the only employee that speaks English. The menu is also in Spanish. The free breakfast is tasty but they provide a fixed quantity. Other hotels in the area also provide as good or better breakfast in a buffet fashion. 5. If you pay your hotel bill with a credit card, the hotel will charge you an extra 6%. This is not a foreign transaction fee, but a scam. No other hotel, restaurant, or store that I know of charges this type of fee. 6. Bottom Line: No Hot Water, Subpar Food and Drink special, Credit Card Scam
Read More
Verified traveler
4.0
/10
Reviewed 396 week(s) ago

Expedia Group verified review

Too be honest not the nicest hotel. Rooms are not as promised.
Jeffrey
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

Get the all-inclusive, I will stay here from now on!!! Ernesto is the most informed bartender you’ll ever meet during your stay.
Jon
10.0
/10
Reviewed 400 week(s) ago

Hotels.com verified review

The place had an amazing location in the heart of San Jose, incredibly friendly service, and a wonderful room! We highly recommend Hotel Castillo in San Jose. Will come back for sure!
Scott
10.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

This is a little gem in the center of San Jose. What a find. The staff are second to NONE (Patricia, Monica, Darren). The rooms are clean, the food was terrific and the libations were plentiful. You walk into a deco-like lobby with just enough outdoors to know you're in Costa Rica. Highly recommend the all inclusive for an additional $10/day. Its good for this hotel and their sister property down the street. You'll be even after your first two drinks. My only wish was a small pool or an area outside to sit and relax. But having everything you could want in San Jose just a few minutes walk away more than made up for this. Thanks guys...Had a blast!!!
Read More
You’ve read all the top reviews.
Number of reviews per page
20
40