Jacó Laguna Resort and Beach Club

This place is okay, the view is not all that. I ordered a calamari the calamari was not cooked I sent it back and I still had to pay for it when I returned. I asked for french toast instead of bread and I still had to pay for the French toast.

Friendly staff, great location on the beach. Ha D a little live music amongst a thunder storm. Exciting night!

Beautiful scenery and great local dining

It was beautiful to be by the beach but hotel is beds and sofa, towels were very old in our room, only two bath towels for two adults , complementary breakfast not even enough to fill out an adult and only to plate limit, there was no other options.

Positives first: Location was perfect right on the beach. Room view was the best. Negatives: From the start, no way to contact them directly because they don't answer the phone, EVER. They do not respond to emails for at least a day. They say they provide shuttle service but you can't contact them to set it up because they do not answer the phone. . 2 people man the desk from 7AM to 9 PM. The woman/girl was too busy playing on her phone from the time she arrives until she leaves. The guy was much better. They supposedly set up excursions through the hotel. She did not know anything about any of them, not even the most basic questions. Tried to get a catamaran tour set up through her and gave up after 3 days. Set it up ourselves by going downtown and it took 10 minutes. Breakfast is free but only 4 options and if you deviate, they charge you extra (full price breakfast for adding 3 pieces of VERY undercooked bacon (raw). They did not even have bacon for 3 of the 4 the days we attempted to eat there. Breakfast starts at 7 AM, excursions leave before & AM. We booked a suite, one chair in the room tilted forward to slide out. No table, no microwave. Can't bring in alcohol from outside. Required to buy their VERY watered down and extremely overpriced drinks. restaurant was extremely over priced. could not check out bicycles because all 6 were broke (lie). Too many negatives to complete here. Go elsewhere !!

I absolutely loved this resort. We got lucky and most of our stay we were one of the few at the resort. The breakfast was amazing, I recommend the complimentary breakfast, it was HUGE and so delicious. The views were absolutely beautiful from the balcony. Staff were all super nice and friendly. I would love this place even more if they had happy hour at the restaurant on the resort. All in all 10/10 experience, I would highly recommend this place. Close to the strip, so many food options near by, night life and super markets.

The whole staff was wonderful and accommodating. The room and property was beautiful. I love this area and would come back to this hotel for sure. Great spot!

It was a decent place with a great sunset

This hotel’s staff is so kind and very efficient! We had an amazing time getting to know everyone and they were incredibly helpful to us. Stunning views of the beach, great area, close to El Miro hiking trail, and just overall an incredible experience.

Only complaint I would have is, we ordered a $60 seafood meal and had to supplement the meal due to the small size. Very disappointing. Otherwise staff and hotel was very nice.

Beautiful place by the beach wake up to the ocean and the mountains absolutely spectacular

The first night we were put in room 12. It is disgusting. Mold everywhere even in the AC unit blowing directly on the bed. The bed frame margins and the matress were filthy. The sheets tucked into the filth of the bedframe. The bathroom filthy and moldy and when i went to use the hand towel it was dirty with dried stuck on rice and food. Reception leaves by 8pm so no one to help. The next morning Steven at reception was kind and seems he hears this a lot he immediately said he will move us to another room JR. SUITE. Which was nice. He said we would not be charged for the first night but he would not provide a reciept or anything written. I have yet to recieve an email that he said would be sent for the refund. The beach is great but unsafe at night. Steven was kind but clearly property lacks management. I would not recommend staying here. This is more like a 2star hotel or motel.

Thanks!

We finally had our honeymoon after eight years and spent it here! Gorgeous beach and sunsets!

The property is located in a nice spot but the restaurant service is terrible.

A very pleasant weeklong stay. Food was very good. Staff is Very kind and helpful

We travelled with my sister and her husband, their room did not get cleaned until the 3rd day, then only after asking multiple times, place is rundown, needs work. Had to pay for chairs on the beach. Nice beach! Loved the ocean!

Clean property with great locaion Service was just average not overly friendly

Nice little place, walls seemed paper thin, could hear everything. Our toilet didnt flush, noone cleaned our room the whole time we were there, although not sure if they were supposed to. Never got clean towels. Was quaint, and on the water which was nice, food and drinks were good.

Nice spot for the price staff we’re friendly and helpful!