Lake Arenal Hotel & Brewery

It was a beautiful location with a lot of potential. The staff were friendly and helpful. Unfortunately it is poorly managed. We were there for 12 days and only had our room cleaned twice. Our room had no TV (as promised on their website) No fridge. Not even a couple bottles of water. When we asked about that the response was that we had booked a Standard room. We've stayed at multiple different resorts in Mexico and Dominican Republic and always had TV, fridge, coffeepot and bottled water. We always book standard or economy rooms. First time they cleaned was our 4th day and they only did it because the night before we had a swarm of insects coming through a hole in the wall behind the bed! They did not offer us a different room. They sprayed the hole and put tape over it. Promised to do a deep clean the next day. Their definition of deep clean is obviously different from ours. I don't think they even mopped the floor. A few days later I asked if we could get our room cleaned. The owner/manager gave me a curt nod and was unfriendly for the rest of our stay. Very disappointed!

Hotel itself was ok. Service was terrible. We signed up online for a night tour and the time listed on the website said 6:30 pm. I did not check the confirmation reservation for the time once in Costa Rica, I just went back to the website. We checked in about 4:30 p.m., hung out in our room and then headed to the lobby at 6:25 for our tour. We were met by Victor who seemed a little uncomfortable that we arrived for the tour. His English wasn't great which would not have been a problem if he had been able to do the tour. He took us out and was reading off tidbits from his phone. He did not locate any wildlife. We spotted an armadillo and a couple of spiders. 45 minutes later (for a two-hour tour) we were back at the lobby. When I sent an email to complain about the tour I was told that Victor was the maintenance manager and that the tour was at 6 and the guide left when we were a "no show". I knew Victor wasn't the guide when he told me there were Toucans every day and when I asked which type he said "grey". I contacted the hotel to ask for a refund of our money and they refused saying the confirmation email said 6 p.m. I sent back a screen shot to show their website said 6:30 and was told they'd let their manager know and see about a refund. Shocking - never heard from them again.

We enjoyed our stay at the Lake Arenal Brewery. Dinner and breakfast were great, the facilities were comfortable and the staff was helpful.

All was great

Pretty nature

This is a gem of a resort. Beautiful property well maintained, excellent food and service, and alot to do including pickleball, nature walks, pool tables, hot tub and pool. Nice accommodations for a family of 4 (2 teenagers) where they each hot their own double bed. King size bed as well!! Highly recommend! Owner was super friendly and gave us a history of the area.

The staff was great. Checkin was a little confusing because I had 2 reservations that I needed to merge. But that got sorted out well. The place is generally clean, but a little dated. There are a number of rooms that are out of service. My understanding is that a new investor started just last year and they are working through modernizing the place. For the price it was perfectly fine.

Amazing view on Lake Arenal. Plenty of amenities. Chill & friendly staff and owner. Artistic chef and great home made beer. This is a great value and worth the drive.

If you get a chance to stay here, do so. This place was pure magic. ❤️

If you are looking for a beautiful out of the way place that has plenty of nature, this is it! The staff were excellent and very attentive. By the way did I mention the great microbrewed beers! Well worth the scenic drive and a lot less cost than staying in the city. Lake Arenal is a beautiful place and the beer is a bonus!

Pro: excellent restaurant and views. Great common areas Con: everything about the hotel room. Needs complete and thorough cleaning. Light switches were filthy. Bedding stained and faded. Walls and floors need thorough washing at minimum. fresh paint could go a long way toward a better quality experience

Enjoyed the brewery and the beer tastings. Very lively bar and restaurant with a live Latin band. Fun place to dance and laugh with other guests. The property is a little dated and needs a major upgrade. Good value for a short stay

The staff was very welcoming and friendly. Nice view of the lake and convenient to activities. They offer many excursion options including a night hike on the property. Would definitely stay again when in the area.

Room tub and faucets were old. There was no hot water. There were bats and insects in the bathroom

Entertaining hotel in a beautiful setting. Excellent service but definitely rundown. The room was substandard in all regards.

Lovely beautiful views of lake arenal - so many games to keep us entertained - amazing breakfast

Great spot to hang out for a day and stay the night. We got to see a lot of wildlife around the property and an incredible view of the lake. The beer was cold and delicious with lots of options for everyone. Dinner and breakfast at the onsite restaurant were super tasty and very filling. The staff was very friendly and approachable, especially our bartender which elevated our stay and made us feel very welcome.

So accommodating. Arrived late and staff opened the kitchen for our son.

Love the beers! Great bar and brewery. The staff were great, very nice. Big rooms. I will definitely go back.

I liked the friendly staff and the amazing views of Lake Arenal from the dining area. The restaurant features 8 different artisanal beers that are brewed on the property. The pool is a decent size for swimming and the hot tub grotta felt very relaxing. The hotel also features fun games including pool billard etc. and other amenities. Overall a fun and relaxing experience.