Silver Sands Beach Hotel

Bed was not changed the whole time we were there, some staff members rude, dodgy off the food

Lovely hotel friendly staff nice food

a

Staff are all really hardworking and very helpful. Location is great. Bathrooms need upgrading, but other than that, it is a great place to stay, in a great location with excellent food at a good price. It is my preferred hotel in Protaras.

Excellent location, on a beautiful beach and restaurants nearby

We stayed first day of opening 1/5/24 just for 2 nights, to say this was first day of opening and first to check in, if I had arrived for 1 or 2 weeks I would of been very disappointed. Room was a good size and could be really nice, great view and good size balcony. Paint work needed touching up in rooms, headboard had a split in it which should of been repaired, landing had a smell to it and I think only certain floors were open for rooms, pool and pool area was great and hotel location is great however sunbed cushions are dirty and some ripped sunbeds. Restaurant was used for breakfast and lunch and was fine for what we needed but tables need to be set as you spend your time looking for cutlery each morning, we ate out on evenings. Stayed here 20 years ago and was excellent however wouldn’t return again now.

We stayed first day of opening 1/5/24 just for 2 nights, to say this was first day of opening and first to check in, if I had arrived for 1 or 2 weeks I would of been very disappointed. Room was a good size and could be really nice, great view and good size balcony. Paint work needed touching up in rooms, headboard had a split in it which should of been repaired, landing had a smell to it and I think only certain floors were open for rooms, pool and pool area was great and hotel location is great however sunbed cushions are dirty and some ripped sunbeds. Restaurant was used for breakfast and lunch and was fine for what we needed but tables need to be set as you spend your time looking for cutlery each morning, we ate out on evenings. Stayed here 20 years ago and was excellent however wouldn’t return again now.

Should have been daily cleaning, only had 6 cleans in 14 days, beds never made, not disabled friendly

The tables for breakfast and dinner wasn't clean and sometimes the plates too.

The hotel is in a good place by the sea but it has some problems like there was no air conditioning at the reception, the service was very poor, the staff needed more education. There are persons of the staff that they don’t speak Greek and you have to speak English in your own country. The food was ok, not the best but ok.

Place is quite rundown, booked a double and got twin beds with one sheet on top of a mattress to lie on and nothing to use as a duvet. The sheets and towels both had brown stains. Walls are marked all over the hotel and hasn't been painted in years. Air con in the room just about worked. Pool and beach area is nice enough and whilst the food wasn't great there was a good selection and you can ask for a voucher to eat at the 5 star sister hotel one night.

Had to pay extra for WiFi. No Greek food or desserts in restaurant which was disappointing in a Greek Cypriot hotel.

Hotel require deep clean and some areas would benefit from refurbishment. Area around the pool well maintained, hotel is right by the beach and very close to all shops and restaurants. Food was decent but is lacking of atmosphere, a bit of music by the pool and restaurant area would be appreciated by the guests. Cleaners needs to be better and this would be a lovely place

Beautiful hotel, loved access to beach and location. I was just going to ask that they replace the shower gels and shampoos more often.

Fantastic location, close to bars, shops and on the beach Food ok , service reception staff rude and not helpful lacking customer service Bar staff friendly especially Kostos Ideal location hotel could do with a spruce up

booked with expedia with free wifi, hotel said they sold it on to someone else so had to pay 24 eur for the week plus 2 eur per day for safe and 2 eur a day for the fridge. was at the front of the hotel the Noise from the pub across the road, had live music till 1230 plus then disco till 0200.VERY LOUD.

The rooms are in poor condition, don’t be fooled by the pictures. The hallway to the rooms have carpets & very dirty. The lifts need a good scrub, looks like drinks have been spilt & not cleaned. Our balcony was very dirty & hadn’t been cleaned for a long time as very stained. Reception staff miserable & rude. The restaurant set up crazy. Have to walk in through the door then carry your food back out to the pool area, while the staff use the door that goes directly into the food area. Staff getting food while the restaurant still open for customers, no tables set up with napkins, knives, forks etc. I asked if there was any melon I was told no the restaurant closing, it was 30 minutes before it was due to close. The location is the best part, directly onto the beach & to the main strip for bars etc. It’s a shame as could be a great hotel needs to updating & customer service training.

Not enough parking facilities, had to park quite a distance away to start with, after complaining to reception a member of staff who was going off shift gave up her parking space for me. Hotel could do with some TLC, a few staff were welcoming but most looked fed up with being there. Some of the outside furniture was falling apart Food was well cooked, and presented well.

The hotel needs a serious renovation! No security at all. Sun-beds occupied by non residents! The elevators were very busy and full of residents baring no masks. Too expensive for what you get! You pay a lot of money just for the position! What an awful experience!

Rooms were clean. Paid for sea view, provided with a side sea view, that was closer to the sea than other side sea view rooms further back!!!!. They call them sea view rooms. Had to pay for Wi-Fi, had to pay for a safe in room, had to pay deposit for pool towels. Breakfast bellow average