Best Western Plus Angel Hotel

The hotel is in a convenient location although a bit run down. Additionally, I specifically requested twice prior to arrival to not have a room on the ground floor that would also be quiet and was put instead on arrival, in a ground floor room with a view of the car park. Needless to say, it was very noisy due to the cars and proximity to the main road. The reception staff told me the hotel was fully booked and did not apologize for the mishap, ensuring me the room would be quiet, which is it was most definitely not.

Great location & staff. Overall great experience. Breakfast was included as well, overall, a great stay!

Only had one night, but the staff couldn’t have been friendlier, the evening meal in the restaurant was really good and the room was spacious and comfortable. Very happy

Nice Hotel and friendly Staff

Nice stay but the rooms are very warm!

As a 3 star hotel the roomswere not clean towel were changed after 3 days the food menu was very sparse meals over priced Noise frlm the lift. I would think twice before staying again. Nice litte town but lots of coffee shops and and second hand shops

The hotel is OK as long as you get the right room. There are a few rooms that have a plumbing issue with sewer smells and room 108 is next to some sort of generator that intermittently comes on and off next to the headboard. Not very noisy but noticeable and not constant so does interrupt your quality of sleep. Staff are lovely and friendly, the breakfast is ok, nothing special but is ok. Hotel itself is clean but a little frayed around the edges. 3rd time I’ve stayed. 2 rooms good, 1 room not good. Colleagues had the sewer smells in their rooms.

The upstairs was so dark that it was difficult to open the bedroom door. The bed was very hard. At 6am the bin men and other workmen ensured you were awake. the parking charge each day was £7.50 I wouldn't stay there again

Disappointing. Very expensive for what it offers

Beds were comfortable. A wake was taking place in the dining area so we were offered a soulless function room to eat dinner, which we refused and went out to eat. Breakfast was good.

Excellent location Good public transport Lots to do in the area Hotel was clean, good facilities friendly staff Good bar and restaurant

Lovely hotel, very clean and quiet

Overall it was very good. The only disappointment was having to pay £7.50 extra to park for the night!

Room was clean and bed was comfy however they placed us on the 3rd floor (no lifts), even after we placed our car in the car park, that we had parked in a disabled spot. Very noisy from other residents, very noisy for people leaving the car park. Blind on the only window was torn and jammed meaning the light came in at 0530hrs. No shower gel in the bathroom and reception couldn't care using the excuse "we were very busy last night" even after charging me £131.

Friendly staff, well maintained hotel. Great location

Very expensive - stay for a very basic room - 2 divan beds pushed togeather not fastened so middle opened up, no water in the room! No fridge. One out of date biscuit, toilet that didn’t flush properly and was constantly leaking. Empty hand soap. Given the price I’d expect the basics.

We liked the pool and gym and the location in the centre of town. The lounge was nice but food and drink was expensive.

We had a lovely weekend stay at the Angel Inn in Chippenham. All of the staff were friendly and helpful, making us feel welcomed. The room we booked was large and airy with a large king-size bed, a settee and a large bathroom. However, everything in the room was tired. One of the trims on the old wardrobe was coming off leaving sharp pins exposed. The settee was hard and uncomfortable as was the bed which was very firm. When it rained water came in through one of the three sash windows, we reported this to reception on leaving. It had not rained until our last night. The bathroom walls were showing water runs on every painted surface, which were easy to spot when using the bath! We were staying in the oldest part of the hotel so perhaps we were unlucky with the choice of room? The food we had was delicious, well presented and there was plenty of choice. We would stay in the hotel again as we really enjoyed the atmosphere, the facilities are well used by local people.

Fabulous room, really nice staff, nice hotel. Shockingly bad food when we ate in the restaurant.

Comfortable room with a bathtub, and close access to the pool/rec centre. Lovely staff as well.