Hampstead Britannia Hotel

4th with terrace, so you have to use the one chair you have in the room. Wifi signal wasn't strong enough for the smart tv. When taking a shower make sure to leave a towel in front of the shower incase water spillage, Shower cubicle is small for over 6ft and large people. Limited car parking spaces. Apart from that its ok

I liked the location. it was near Chalk Farm Road with a short walk to Chalk Farm Tube station, where you can catch the Northern Line to go directly into Centeral London. It is in Western Hamstead or Northeast Camden.

Nice enough but the bar and restaurant was closed the whole time

Staff are very helpful and polite. Comfy stay

Excellent friendly and helpful staff, lots of local knowledgr. Had to pay extra for parking , which was not mentioned on the hotels.com site (not the hotels fault) , and somebody left an empty glass in the corridor outside my room in the evening which was still there the next morning. Other than that, excellent. Will use again

Was disappointed that my room and bathroom wasnt cleaned and bedsheets not changed for a 3 night stay.

Room was too hot, windows can't open wide enough for airflow, and one of the fans was not working properly. They refused to change the fan! Have to hoover the room yourself! Not very attentive to your basic needs even when you ask!

No parking spaces available onsite but managed to find on street parking close by

Lovely area

Poor rooms and facilities

Upon arrival, I was shocked to find: No air conditioning in the room, making sleep nearly impossible during warm weather. Mold clearly visible in the bathroom vents and on the walls. Unsanitary stains on the carpets and bedding. No security measures or checks upon entry to the hotel premises. Unresponsive and unhelpful hotel staff who were unwilling or unable to address even basic concerns. For example: on June 17, 2025, the desk person’s response to mentioning the lack of AC was stifling and uncomfortable was, “Well we are all hot in this building. There’s nothing we can do, unless you use the fan in your room.” To which i mentioned that the room didn’t have a plug-in fan and he said, “I’ll let my manager know.” And the next morning, June 18, 2025, I was given a single rotating white fan that didn’t reach from the wall plug. As a direct result of the lack of AC and poor air quality, I developed a sinus infection that negatively impacted my entire trip. The conditions were so intolerable that i checked out early on June 19th — well before the end of our original stay. I booked alternate accommodations through another platform. To add further concern, the fact that a property with such severe health and safety issues is listed on Hotels.com deeply undermines my trust the platform.

Room was on main street so i heard all the traffic! Also where lorry was unloading and making loads of noise after 10pm!

Overall our stay was without any serious issue. The hotel was easy to find and the lobby/restaurant was clean and had a nice welcome feel to it. Check in was a little slow and the bar wasn’t always attended so I would say service could have been better, but again, this was minor so nothing to cry about by any means. The staff themselves were smiley and friendly and that’s all that counts to me really. Our room was on the ground floor, the hall way leading to the rooms had a very unpleasant smell… one that I would seriously consider complaining about as it was nauseating. The plus side, was that the bedroom was absolutely spotless! No smell (thankfully), the bed was very firm, which I do like, however only 1 pillow each, and as a side sleeper I would prefer two, which has always been standard in other establishments. As we were there only for 1 night, I didn’t want to bother the staff by asking for another. But something to consider if you are staying here. Overall the stay I would rate 8/10 - parking here is very limited, so have a back up plan if you are arriving by car. And to the hotel people, please clean that corridor carpet, it’s not nice being greeted with that awful smell!

The positive of this hotel is the price and the location, but that is about it. I had a ground floor room. Walking through the double doors from the breakfast to this set of rooms, I was greeted with a waft of moldy stench, as if the carpets had not been washed since inception. Onward to the room which was windowless and without AC. There was a tiny tv and a very uncomfortable “double bed”, which was actually two singles pushed together. The bathroom? Passible and at least there was hot water. But whoever engineered the shower forgot to install a soap dish platform on the wall. Instead, I had to put my shampoo and soap on the floor and bed down when ready to use them. And check out is at 10 am, which is absurdly early.

Late check in, parking on site, friendly and professional staff, easy check in and out.

Nothing unique....not a lot to like

Our room overlooked a busy main road which might not have been too bad if it wasn't for the fact that the window was broken and we couldn't shut it so we got very little sleep. Having said that Jean on reception was wonderful she couldn't have been more helpful and friendly, she is an asset to the company.

Like a jail cell, and clubby stumps all over the balcony from previous guest I’m assuming.

Great stay

We were informed once we had checked in that our room would only be refreshed every 4 days, we had no clean towels, refreshments or bedding, I witnessed a foreign national go to reception with a name and ask if that person was a guest and the information was given out freely, the shower water barely ran and I had a delux suite and was shocked to find out side my door 2 days in a row a ceiling tile had fallen in the smell of dap was really bad needless to say we wont be staying again