Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK by IHG, an IHG Hotel

I usually love this property and its accessibility. But this time, I was there for 6 nights, and it was kind of a nightmare. Starting around 7:15-7:30 am, doors started to SLAM on either side of the room I was in causing my door to rattle. One morning I was woken up so bad my heart was pounding severely. I looked and on each side was a cleaning person’s closet. Don’t know if they have auto shuts or they’re just used to slamming them. But it was awful. Never stay on the 4th floor facing the dock. I hate to complain and I never do, but for the money this time, it was NOT worth it.

We were on holiday from Canada, and this made a great spot from which to visit Liverpool. Lots of restaurants and places to visit nearby.

Very welcoming snd friendly staff. A smile goes a long way. Gave local hotel information upon arrival.rrceotion staff went above and beyond to store my luggage. Catering staff friendly and helpful. Room was spacious and clean. Very comfy bed. Fan was provided as no air conditioning in the room, which was fine. Bathroom clean and ample towels, body wash, shampoo provided. Tv wasnt very good, turned on once and not after that. Although i wasnt nuch bothered as enjoyed the peace and quiet. I was on the 3rd floor, room 343. Lifts in good working order. Close to the docks, beetles museum, ACC, plenty eateries and pubs. Id definitely stay here again. Thank you

We stayed at the Holiday Inn at the Albert Dock was a great stay. Buffet breakfast was cooked perfectly and plentyful. Beds very comfortable. The room was clean and rooms cleaned daily. Staff very friendly and helpful. Shout out to Sandra the cleaner!! Just one negative, we wasnt informed in advance of a new 'holiday tax' that is charged nightly by hotels.com and had to pay it when we checked in. Hotels.com should inform their customers of any extras etc.

Average hotel not the best of layout with reception being on 2nd floor and needing to use lifts what are slow and dated

Common first floor areas a bit unkept but its mainly just an entry area.

Lovely stay, polite staff great location.

Room was clean and well maintained. Breakfast good. Staff very friendly. No aircon in room not great as room was hot.

The property is in an excellent location, away from the centre but close enough to get into it. Great view from our room (434) overlooking the Docks. Excellent check in and out, and a great breakfast too...Would stay again for sure!

Really friendly staff. The hotel is in a good location. The breakfast was excellent. I didn’t like the back door being locked at 11.00. We had to walk all the way round to the front of thevhotel

Great thanks

Great location, nice breakfast, lovely view.

Fabulous hotel set in a beautifully furnished original old building maintaining all the beauty & characteristics of the property whilst still offering all the modern amenities you would expect from the hotel. The staff are all extremely friendly welcoming and helpful. They go above and beyond to ensure that you have a brilliant experience whilst staying with them. If you have any disabilities they are fantastic & very helpful & considerate towards you. I had a small accident on the last day off are stay. which i had to attend A&E for. Thus extended are stay by a few extra days but the staff were all very caring understanding and considerate towards myself and my daughter. We will definitely be staying with them every time we go to Liverpool from now on.

The staff are amazing people they go above and beyond to help you. I had an accident whilst i was away & the staff at the hotel were very helpful and friendly they really went all out to make are stay enjoyable and very memorable for us. We will definitely be staying with them again every time we go to Liverpool.

Great location and staff were polite and respectful

Ioved the building and cleanliness

The Holiday Inn Express, Albert Dock offers cooked breakfast/hot , and is within the same building as The Beatles Story. The Magical Mystery Tour (very knowledgeable, friendly, and informative), along with City Hop on Hop off Open Top bus are approximately 3 to 5 minutes from front of Hotel. Excellent location for quiet drinks and meals along the Harbourside and around the back of Hotel around the dock. Will absolutely go again!

Well the front door was bet hou had to push this big heavy door the reception was on the second floor to which I don’t like the lift so climbing many stairs . Breakfast was good but won’t be staying here again

Bit scruffy outside but not the hotel property.

Great place to base yourself for a stay in Liverpool Friendly & helpful staff