MSK Hotel

The property advertised parking and EV charging which is why it was chosen- it had neither. There was no ability to pay by card, so a bank transfer was required. The staff were helpful and the room was clean.

Room was ok, bathroom smelt a little damp but was functional. Room was clean, bed comfortable. Heating was on all night a d couldn't find a way to control it. Biggest problem was payment was only cash or BACS payment, and with no one on reception there was no receipt. Makes it unsuitable for business travellers like me.

Very cute hotel and we got upgraded to a better room which was lovely of them . Very clean and comfortable room and had all we needed. Would definitely go again.

The only real disappointment was that the hotel is advertised as having parking however upon arrival we were advised that there is no parking. This needs updating as a matter of urgency as I then had to find a car park and spend an additional £50 on parking.

No hot water all weekend and it was a cold weekend confirmation says bed and breakfast, they don’t even serve breakfast!! We left a teddy bear there which was very sentimental and no one answers the phone, so I’m guessing that’s lost forever !

Clean & Trendy. Friendly & helpful staff. Nicely decorated room of adequate size with a standard double bed, small fridge, tea & coffee facility, iron, hairdryer, safe. Shower but no bath. No parking although it stated parking was available. No breakfast or restaurant facility but nearby fast food available

Perfect little room. Clean modern and well equipped. Only thing to improve would be a fan in room as a little warm

The room was very noisy with a window jammed open. I asked to move but was told they had no other rooms, no offer to help though. There was no one ever in reception to speak with.

Asked for beds to be changed and they didn't get changed on the first day only had 1 toilet roll which ran out so we had to buy our own as reception was closed. Not what the pictures that I booked against. The breakfast was mostly cold as the food was out in warmers which either weren't on or not working. No Bacon (you gotta have bacon). Limited service after hours. The overall stay was ok but owners need to stop cutting corners its unlikely I would recommend this hotel to anyone in the future.

We arrived at the hotel early, check in was at 2pm. We asked if we could leave our bags and was told there was a cupboard in the basement, it had no lock!!! We were then told reception closed at 6 so had to go into the city to come back to get the key card to go back out again!! How does a reception close at 6pm!!! Room was clean but in major need of an upgrade, holes in wall where something had been removed, curtain tie backs hanging off the wall. There was a ridiculous amount of timescale in the shower, shower was freezing! Breakfast was a joke. Kitchen was open for all to see, staff too busy having conversations with each other to care that food trays were empty. No bacon, sausage. Room reaked of cooking, strange pizza on offer! Diabolical!! Massively overpriced, would definitely not stay again.

Was not told that we needed Photo ID at check in and even though I paid in advance said that I would not be staying here without it. Luckily I had a copy of my driving licence with me. Jobworth on reception. Rooms were OK, cleanish... on a positive note, location great and ideal for where we were staying. Need of a paint

Good stay, comfortable warm room. Excellent breakfast with freshly cooked scrambled eggs. Lift is very small. Only holds 2 thin people! Had an issue when the toilet seat broke. Could have been nasty and been cut! Well positioned hotel for local restaurants and transport links.

Didn’t expect much for that price but dodgy wiring, several things not working, and stained sheets not at all good. On the bright side it is handy for Regents Park, quiet and there were plenty of restaurants within 5 mins walk.

TV remote didn't work well & no action taken by staff. despite prior arrangement, returned from side trip with entry card not working - fellow traveler let me in & I had to sleep in the lobby w/o security, no access to shower, no ability to get out to eat, stress & fear, etc. No compensation offered when I wrote letter of complaint. Staff scheduled from 8am but never there until 9am++. Nite service phone busy for over 40 min of trying on night of no-entry, so rec'd no help.

Old facilities Not even a hanger to put my jacket to

Didn't have breakfast so can't comment on that room functional, cool, comfortable enough and was reasonable price and where we needed so met our expectations

Great location

Hotel generally of a good standard for a budget hotel. Staff friendly and breakfast adequate. Room was reasonably clean and bed (although a single) was fine. Short walk from Baker Street and Oxford Street.

We arrived on 18 December for 2 nights, and was given a basement room which smelt of damp, self catering facilities with no kettle. The double bed where to single beds push together, shower doors where hanging off not closing properly, on the morning catering staff where sat around on the phone’s at breakfast time.. I’m pretty easy going but wouldn’t recommend this hotel to anyone.

Well kept small hotel in relatively quiet location within easy walking distance of Oxford Street and Marylebone Station. Room fairly small but perfectly acceptable for our one night stay. Wide choice of basic hot and cold foods for breakfast.