Native Hyde Park

We had mice in our room and spent 3 days without a response from the hotel. They finally moved us. Front desk was very casual about the situation. I canceled upcoming trip to stay here. It was 100% disgusting.

Friendly staff; clean, updated rooms; excellent location

The rooms were very spacious, clean and well equipped. It was lovely to walk in and immediately had a cup of tea. Shower was great. Beds were comfortable. The absolute best was the location… very nicely located. I did t live that my whole party of three, including my son had to provide passports and a slew of information but other than that it was perfect. Virginia (Ginny) was excellent.

Double bedroom apartment was clean, had comfortable beds and the PIN code system was very practical. Friendly and helpful staff.

Location and was clean

Great location but extension cords for electrical outlets in the bedroom should be provided.

Really great location getting the one bedroom apartment was spacious, it’s not glamorous but it’s very comfortable. I’m more than happy to give five stars here because the staff were amazing. It was a small bed but it was only me so it wasn’t a problem. The lounge was comfortable. There was coffee and tea making provided and it is a really accessible location and very close to the railway station with great restaurants. Highly recommend you for your next day in London here.

Everything was wonderful — the staff were attentive and welcoming, the location was perfect, and the room was spotless. I especially appreciated the overall cleanliness and convenience. Highly recommend!

Very nice room, excellent staff

Staff very friendly

online check-in and use of PIN to access to building and the room is very convenient! very good location.

The studio was perfect for us as it had everything we needed. The interior of the building needs rénovations, ie hallway carpet and lobby furniture. Garbage bin in front of building need to be removed. Staff was very helpful.The location was very good. Overall it was a good stay.

The apartment was lovely and very convenient to Hyde park and Paddington station. I had issues with communications. Firstly, I booked through Expedia well in advance, but a few weeks ahead was told they were downgrading me. Now I have to resolve the credit issued with Expedia. There was also a problem with their systems being hacked. I think I was duped into sending money to an unknown source. I will try to resolve when I am home. Also when I tried to call/email on-site, they did not answer. I think their claim to 24/7 reception is not accurate. The check-in instructions were received day of.

I stayed here several years ago and it was great, so I booked it again. However, the experience this time did match up. Also, room and services did not align with description. Fire alarm went off multiple mornings. Hallways and lift smelled of cigarette smoke.

The apartments were set up very well. Very clean and comfortable. So easy from Paddington, and good place to make a home base. Not sure why our 2 rooms were switched in our reservation so that the larger party got the smaller room when we had indicated needing the pull out sofa. The front desk staff did not seem very experienced or helpful.

Check in was easy with a pre sent code. Room was brilliant and towel rail was warm already when I arrived.

I stayed here once before and had a very nice day room. This room was a bit beat up and not clean. I found used contact lenses on my night stand. Good location and staff was very helpful.

This was a great find in the Paddington area. We chose it because it's close to the station and we had people with us who needed to get to Heathrow. We've stayed in the area many times for that very reason, and this is the nicest hotel we've stayed in. We wanted to have a place we could hang out in the later evening (as we had a 3 year old with us) and these rooms provided that. Plenty of space and decent amenities. We were very pleased, thank you.

The best thing about this property is its location. Proximity to Paddington station, Hyde park etc. The studio apartment we stayed was very small, two people can barely manage inside, no place to store luggage. There was one drawer unit in the apartment that we couldn’t even use as it was dirty inside. Bathroom is the worst part- there’s no proper sink, just a hand washing basin (tiny sink) so you can’t wash your face. Everyday I kept thinking why on earth would anyone put such a small useless sink in the bathroom? People working in the hotel are super nice though, everyone was kind and friendly. Balcony door wasn’t closing ( it’s a new door, but not installed properly).Kitchen has everything you need to make breakfast, full size fridge and even a dishwasher machine ( seriously, who needs it ? There are 2 plates and two coffee cups to wash! It looked dirty and moldy, as nobody uses it regularly. Why spend money on installing a dishwasher, but saving money on the proper sink in the bathroom …), there is a washing machine ( no dryer machine, but a dryer rack - well good luck getting laundry dry with the humidity). Overall I found this place pretty acceptable for the price, except I kept questioning the lack of common sense of whoever was in charge of recently renovating this place.

Great location, friendly staff, spacious