New Dungeon Ghyll Hotel

Diane on reception and at breakfast was outstanding. Staff were courteous. I had purchased a voucher in advance for food and drink, however, the hotel did not have the equipment to read the code and the details had to be input manually. All worked out well in the end and the three night stay was great value. Room could have done with some coat hooks especially as the large wardrobe only had four coat hangers. A hook in the bathroom would have been useful and there was only one bedside lamp, otherwise the room was ideal with plenty of space, a lovely bed and a large tv. Good hotel and would recommend to others.

Everything fine, great staff.

Staff here are brilliant! Diane is an absolute star. Such a great host, Always cheery and helpful . She made our stay even better . The location is absolutely perfect for that get away from the city feeling . Definitely coming back here again! Ps food was ace

The property it self was lovely. The staff was brilliant couldn’t fault them. The only problem we had with the room was the radiator which made a terrible noise. No matter what we did we couldn’t stop it kept us awake half the night. Apart from that it was a lovely stay.

Great place to stay.

Check in was fine, rooms nice and cozy, fresh linen and towels. Toiletries provided very nice. Staff were very helpful and willing to accommodate our requests. Food to a high standard and plentiful. Breakfast cooked to order. A very pleasant stay. Thank you.

Staff very pleasant and accomodating. Room and bathroom very clean but bathroom could do with a bit of updating. Our evening meal and breakfast was very nice.

Beautiful setting but in need of a little TLC. Staff were very friendly and helpful but too few in numbers - food service was slow although very good quality. No staff on reception, you have to find someone from behind the bar and our room was not made up despite handing in the form at reception to request this. Musty/damp smell on top floor. Also limited choice at breakfast - no fruit!

Staff were excellent, very friendly and helpful. Comfortable rooms with great breakfasts. We were lucky with the weather so were able to appreciate the well maintained gardens.

Good place to stay, good breakfast & food. Decent bar area. Parking is limited

Friendly staff, lovely room, good food Great location

Bed not comfortable Room very hot Window would open but wouldn’t stay open Food average Hotel a little dated

Not enough staff for the number of guests - chap having to cover both the bar/food orders and reception when multiple guests were arriving and wanted to check in at the same time as people were wanting drinks and food. Stressful check in demanding a physical credit card to secure against failure to pay for meals/drinks charged to the room. It would be helpful if this requirement was clearly described at the point of confirmation of a booking. The corridors and our room were very tired and in poor condition. Musty smell in the corridors, mould behind the door in the room, broken tiles and ‘bodged’ repairs in the bathroom. Mattress was very soft. To be fair to the cleaners, they are doing a good job with the environment they have- there is clearly effort to make the room & bathroom clean & tidy. Breakfast was a stressful affair with the staff appearing to be rushing everything and quite surly in manner. The same stress and attitude on check out relating to the credit card (from a different member of staff) despite not having made any charges to the room. Charged for breakfast despite the pre-paid booking stating this was included. The food we had in the evening was well cooked and hot and the garden setting was nice. Overall, given our experience, the general condition of the place and the cost, we would look to stay elsewhere when visiting the area again.

Quick night away for a hike . The hotel as just got new owners and the manager Francesca and staff couldn't do enough considering the workload and changes they are having to do. Beautiful room in the attic even though it was just a standard room. Great breakfast and plenty coffee & tea in room too. Brilliant location and free parking included too. I'm looking forward to going back after the upgrades and changes.

Lovely hotel situated deep within the Langdale valley. Fantastic walking options from the front door. The restaurant & bar are a very welcome oasis at the end of a day’s walking. Gorgeous views to be had all around. Ample parking available. Our bathroom could’ve done with a bit of work (extractor fan not working), but otherwise very comfortable and recommended.

Great location, right at the bottom of the Dungeon Ghyll. Staff were really nice, and worked hard to make everyone happy. Whole place looking tired and dated now (or oddly modernised), in need of sympathetic renovation back to a classic Lakeland hotel style.

Awesome location, and it’s one of two hotels in the valley, so there’s not much competition. Room was ok, modern big bathroom but as it was top floor, care needs to be taken to avoid constantly bumping your head on the sloping ceiling. FOH Staff were great and very friendly. When Katy was there, everything seemed to work fine. When she wasn’t, things were different. There was a new staff member who was single handedly taking evening meal orders, manning the bar, reception, waiting on tables, etc, all with a very commendable calm and apologetic demeanor, but 35 mins for our standard Sunday roasts to appear seemed a bit long. But we weren’t in a rush, so no problem. There was a different staff member on duty at breakfast the next day and 20 mins for breakfast to come also seemed a long time to wait, especially as we then had other things we’d sooner have been doing. Apparently Katy was poorly, but it would be worthwhile having a contingency plan in place if possible. Gardens are lovely, with some all-weather furniture. Super- warm drying room, which is very much appreciated, esp in this location. Best thing about this place is the location, with paths up to the Langdale Pikes right out the back of the hotel.

Beautiful location, very friendly staff, good breakfast, comfy bed.

Very friendly and helpful staff

Perfect location in a stunning part of the Lake District. Perfect base for numerous hikes in the area. Room very comfortable and clean. Food very good, but service was a little erratic. Staff very helpful and welcoming.