What do past guests say about Shandon Hotel?

Traveloka users who have stayed at Shandon Hotel have praised its Service and Facilites.

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Shandon Hotel

Name: Shandon Hotel
Address: 36-38 Church Road, Richmond upon Thames, London, England, TW9 1UA, 36-38 Church Road, TW9 1UA, England
Rating: 6.6

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6.6

/10

Pleasant

202 reviews

What Guests Say About Their Stay

Tabasam

10.0

/ 10

So i have given everything on this hotel and my stay in this place 5 stars all around. Tge reason for this is because for Value for money considering its London its really good especially with parking slots and the train station just down the road like a 3 minute walk. The staff were really good and helpful i didnt feel i needed anything more for the amount this cost me. Thank you to the gentleman who were at reception and were a friendly bunch. My son enjoyed his first visit to London and although we have stayed at significantly better establishments he said that we will need to come back here again the next time.

Mary

10.0

/ 10

Very helpful gentleman at reception and convient to Bars restaurants shopping

ian

10.0

/ 10

Stay is always good here and always have a parking space for my car,which is a golden ticket for me.

In the Area

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36-38 Church Road, Richmond upon Thames, London, England, TW9 1UA

Main Facilities

24-Hour Front Desk

Parking

WiFi

Shandon Hotel is a hotel is located at Richmond upon Thames. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Shandon Hotel

36-38 Church Road, Richmond upon Thames, London, England, TW9 1UA

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Discover More About Shandon Hotel

General
In Richmond (South Richmond)

Location
With a stay at Shandon Hotel in Richmond (South Richmond), you'll be within a 5-minute drive of River Thames and Twickenham Stadium. This hotel is 7.1 mi (11.4 km) from Hyde Park and 7.9 mi (12.8 km) from Wembley Stadium.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Richmond Park - 1 km / 0.6 mi
River Thames - 1.1 km / 0.7 mi
Royal Botanic Gardens, Kew - 1.5 km / 0.9 mi
Twickenham Stadium - 3.6 km / 2.2 mi
Ealing Broadway Shopping Center - 7.3 km / 4.5 mi
Olympia Events - 8.5 km / 5.3 mi
Kensington High Street - 8.6 km / 5.3 mi
Westfield London Shopping Centre - 8.6 km / 5.3 mi
Cromwell Road - 8.7 km / 5.4 mi
Holland Park - 10.5 km / 6.5 mi
Natural History Museum - 10.5 km / 6.5 mi
Imperial College London - 10.6 km / 6.6 mi
Kensington Gardens - 10.7 km / 6.7 mi
Victoria and Albert Museum - 10.7 km / 6.7 mi
Stamford Bridge Stadium - 10.7 km / 6.7 mi

The nearest airports are:
Heathrow Airport (LHR) - 18.4 km / 11.4 mi
London City Airport (LCY) - 50.8 km / 31.6 mi
Gatwick Airport (LGW) - 76.2 km / 47.4 mi
Farnborough (FAB) - 44.8 km / 27.8 mi
Luton Airport (LTN) - 73.8 km / 45.9 mi

Renovations
This property is closed from August 31 2026 to October 2 2026 (dates subject to change).

Facilities
This smoke-free hotel was built in 1840.

Business Facilities
Free self parking is available onsite.

Rooms
Stay in one of 23 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.

All facilities in Shandon Hotel

Common Space

Exterior

Bedroom

Others

In-room Bathroom

Transportation

Limited parking

Connectivity

Free WiFi

General

Parking

Public Facilities

Parking
Smoke-free area

Hotel Services

24-hour Receptionist

Accommodation Policy & General Information in Shandon Hotel

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 11:00
Available rooms at Shandon Hotel	23
Number of floors in Shandon Hotel	4
Another facilities in Shandon Hotel	Limited parking, Free WiFi, Smoke-free area, 24-hour Receptionist

Frequently asked questions about Shandon Hotel

What are available facilities at Shandon Hotel?

There are top facilites at Shandon Hotel such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Shandon Hotel?

The standard check-in time at Shandon Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00

What is the star rating of Shandon Hotel?

Shandon Hotel has a 3.0-star rating.

How many floors does Shandon Hotel have?

Shandon Hotel has 4.

How many rooms are available at Shandon Hotel?

Shandon Hotel has 23.

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Shandon Hotel reviews and ratings

Overall Ratings & Reviews Shandon Hotel

Other sources (202)

6.6

Pleasant

From 202 reviews

Cleanliness

6.4

Room Comfort

5.4

Service and Facilites

7.6

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Traveller Reviews Shandon Hotel

Number of reviews per page

Top reviews

Ronaldo

with Partner

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

basic, parking is free, close to Tube

Alex

Friends and Family with Friends

2.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

This hotel is a building site with construction work starting at 0830 on a Saturday morning. Not in a fit state to accommodate people. Not safe. Exposed witting in the room

Chloe

Friends and Family with Friends

2.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Don’t stay here if you can help it.

Jeremy

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

I can't be too complementary, because it is super basic. The hotel is clearly undergoing some renovations, although to call it a hotel at all seems misleading. Maybe a guesthouse? But the bed was comfortable enough, the bedding was changed, the bathroom was well fitted, if small. The room did lack a kettle, but oddly did have teabags etc, probably an oversight. Also being a ground floor room there was road noise, but it's to be expected. Worst thing was that one of the pillow cases had an old wine stain on it. Anyway, now that I've written all that you'd probably think I was unhappy, but for the price I paid (something like £70 a night at fairly short notice) I'm actually very satisfied. The location is good if you want to be in Richmond and if you're looking for a reasonably comfortable and mostly clean room then this fits the bill.

Stuart

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Stay here all the time it’s great

Marybeth

4.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Hi! I booked a cheap room for one night before I flew out of London. I don't think I got the right room that I booked as I booked a superior double room and this room was far from superior, more like standard or sub par. It was room 12. There was no shower curtain or door or glass partition on the shower which was like a box, no tub, with the shower head all green from years of calcium build up - so I ended up not taking a shower. One of the faucets didn't work. The curtains were tattered like they had been there for years. There as a small table in the room with the cover of the drawer falling off. The sheets were clean but stained. The pillows were extremely flat. The sink was the size of an airplane sink where there was a shelf above it so I had to lean over under the shelf to brush my teeth, the bed was a tad hard which did not make for a restful night sleep, the room was tiny with stains on the carpet. Overall, you could see the wear and tear from years of people staying in the room. There was no nightstand. Now for the pros - there was a small fan in the room to give some sort of white noise and air circulation, the toilet worked, the door locked giving me a sense of security, there was an extra heater in the room albeit I stay in the spring so I didn't need it. The light above the bed was nice and provided some mood lighting. Overall I would not stay at this hotel again, especially for the price I paid. It would have been worth it for 1/2 the price I paid.

ian

with Partner

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Convenient for train station

Diego

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Good location, walking distance to shops

Graeme

10.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

Very nice stay. Staff very friendly and accommodating

Mariasol

Leisure with Partner

4.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

Our room was on the first floor aka the basement, it smell very mold, we both had to take an antihistamine. Walls were not finished well, shower didn't seem inviting and we also had the fire alarm go off just before we left.

Michael

2.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

Absolutely terrible stay. Pictures look nothing like what’s in here. Filthy

Janet

Friends and Family with Friends

6.0

/10

Reviewed 46 week(s) ago

Hotels.com verified review

Good location, in the centre of Richmond. Helpful staff, room clean and tidy. No where to sit and relax in reception area. We stayed in a compact double area. Plaster peeling off in the corner of the room and in the shower room. A few cracks in the tiles in the shower cubicle. Shower room far too small. You can hardly move in there

Ali

Business Family

4.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

We had stayed at the same hotel approximately 6 months ago. There were issues then which were conveyed to the management. The horrible noise that follows a toilet flush is still there.Most importantly the windows would not shut as the handle was broken and we had to put up with traffic noise no sleep. We were promised 50% credit on the room price which still has not been delivered. Furthermore, the heat in the room was not working and the taps were not rigidly fixed. We were moved to another room the second night which was reasonably better

Lee

Business

4.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Room was neglected, bathroom cupboard wouldn’t open, trim missing and mould around the shower… Also the room had a porch which was very strange and changed the feel of the room.

Paul

2.0

/10

Reviewed 50 week(s) ago

Hotels.com verified review

The three person room was awful. It smelt damp and musty. Not pleasant at all. The curtains were shredded. The windows don’t have all handles on, so don’t close properly - awful as there’s a lot of traffic outside and busy flight paths overhead from 5am, so not good if you enjoy a lie in. Then there are the small touches. The toilet seat is cracked (no pun intended), the lamp shades are detached from the lamps. It was just grubby and lacks any care. The staff were very good and helped me move to another room, sadly away from my children as they didn’t have any other three person rooms. Not good for a family break. The pluses were the staff and the parking is free - but be wary of being blocked in. Overall a really poor experience and not recommended in the slightest.

Aaron

with Partner

2.0

/10

Reviewed 52 week(s) ago

Hotels.com verified review

Was allocated their cheapest room but booked their most expensive. Fully booked so had no choice to stay in tiny room. Bed was tiny for two and ridiculously hard. Bathroom was very unclean and showed a distinct lack of care. Requested compensation but only received difference in price between room types.

Sandra

with Partner

8.0

/10

Reviewed 52 week(s) ago

Hotels.com verified review

Good stay. All very polite. Bus stops not far away.

Rachel

with Partner

2.0

/10

Reviewed 52 week(s) ago

Hotels.com verified review

Not a pleasant stay. Room wasn't clean, broken windows that barely opened and really uncomfortable bed. Bathroom was also dirty, definitely hadn't been cleaned. Cob webs everywhere. Only good part was the location.

Alan

Leisure with Partner

8.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

Very cheap and superb location

Scott

Leisure

2.0

/10

Reviewed 53 week(s) ago

Expedia Group verified review

Do not stay here. I am an experienced traveler who very seldom leaves reviews. This place is so bad that I left a day early. It was run down, dirty, and the mattress was very used and out of date. I hope you do not make the same mistake I made.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.