The Burton Hotel and Cloud Nine

Fab hotel very clean our room was really nice and quite. Highly recommend the pool and sauna. Friendly staff who went above and beyond to help.

Very friendly,helpful staff who went out of their way to make us welcome and comfortable. Lovely clean room, modern facilities. Pool was lovely. Pleasant town with history, plenty of walks in the area. Would thoroughly recommend this hotel.

Staff very friendly and welcoming

The staff went out of their way to be helpful - very impressive.

Quite location ideal to explore the area including hay on wye. Room was nice and clean. Onky issue is access to the spa is through the returant which is odd in a dressing gown.

The staff were the best part!!

Hotel excellent

Lovely staff good food great prices and the massage lady gemma is brilliant

Well laid out for disabled access, no problem parking/unloading. Times require changing in the in the information books, states breakfast served till 10 am when they actually close at 9:30 am. But apart from this a enjoyable stay.

Third time at the Burton Hotel. Charming hotel with great service and good food. Great to have the pool and the sauna / jacuzzi to entertain the kids.

Very old building, creaky sloping floors etc! Excellent customer service from Jana! Very good evening meal and cooked breakfast in the morning. Pool etc was good but the water wasn’t warm enough for us!

A very pleasant hotel with polite, friendly staff. The spa is of a good quality and was never too busy. Breakfast was good and arrived quickly. Our room was slightly cramped but there are better rooms available. The hotel is in a good position for walking locally.

Great place to stay. Friendly staff and a great breakfast. Pool is stunning and jacuzzi one of the best.

Unfortunately the rooms onsuit had a very bad odour and the sink drained very slowly, as if it was partially blocked. Other than that staff was helpful and accommodating. We didnt have time to use spa and pool but it all looked very nice. Breakfast was very good.

Fantastic hotel. Both traditional and modern. Friendly and helpful staff. Great breakfast option with lots of seating Well socked, large bar and area. Walking distance to Hergest Ridge and surrounding countryside. Unfortunately didn't take advantage of the pool and gym.

We had a short (one night) stay but thought the hotel was great. We had free parking right outside our room which came with standard amenities and was spacious. Every member of staff was so friendly and helpful, just so accommodating. We were ready to book in for a family swim session but were so pleased it was free as we were guests, the pool area is lovely and has a lovely hot tub/ sauna. They provided all towels for the spa too so no need to bring your own from your room. We booked in the restaurant and had no issue booking in with a high chair for our 1yr old, we ordered a light bite for her and the chef was happy to make it smaller for her - they offered this without us requesting. Breakfast was great, help yourself to fruits/drinks/toast and then order a large plated breakfast from the menu - lots of choice and all really tasty. The only thing was that our room was absolutely boiling and we could only open a patio door to let some air in, which was fine until we wanted to sleep as it was a fairly climbable wall by the outside road and didn’t feel it was wise to leave it open all night while we slept. Perhaps there was a way to keep it ajar without it being opened from the outside and we didn’t realise. Overall though, the staff were just super friendly and provided the best customer service, it really makes such a difference when staff are genuinely helpful.

Stay here regular Lovely staff and food

Gym and pool were nice but hotel itself was very outdated. TV in the room wouldn't work.

Very clean and comfortable hotel with great friendly and efficient staff and delicious food. Lovely spa facilities. Would stay again and recommend.

Met up with a friend and stayed in a twin room which, while being dated, was comfortable. Bedding and curtains obviously newly replaced. Shower was hot. Complimentary toiletries were a bit sad - make sure you bring your own. The lift was out of order and the stairs were narrow and steep to the second floor. The pool was nice and we spent time there relaxing. We ate in the bar. Food was tasty and hot. Staff were all very pleasant and service was good. We got a good deal but I wouldn’t pay more.