The Level at the Melia White House

Small issues make for a poor stay. Luggage was not taken to the room, I had to go find it in reception myself. Leak from bathroom ceiling not fixed. One of the noisiest rooms I've stayed in in London, 518 and the 3 near it should not be chargeable such is the noise from the lifts, the windows are sub-standard so the road noise terrible. Ear plugs essential. On a positive - The rooms are a good size with good amenities, The gym, Level area are excellent as is the breakfast and general offering.

The Melia is great - high attention to detail and service. New large bottle of water in room everyday. Daily turndown service. Great fitness center. And The Level is amazing for breakfast or a snack anytime of day. Staff is friendly, attentive. Also a great location!

Loved the executive level that gave access to the breakfast room. Breakfast was fantastic!

The most comfortable stay & best service given hotel in London. We’ve stayed in a good few in Mayfair & Marlyebone, The Level at the Melia White House is the one we love to return to again & again. Amazing location 10 minutes walk from Euston station, close to Regents park and beautiful Marylebone. Close for Mayfair too. It’s the one we choose every time because everyone is eager to make your stay as wonderful as can be and the rooms are simply luxurious. The beds are lush and the rooms are spotless & have everything needed for a nice stay. I’d like to give a special shoutout to Magdalena, Zubair, Lena, Haben, Jaime, Sebastian & Susan. The lovely lady who checked us in on our this stay, I’m sorry I didn’t get your name, you always greet us with a smile and welcome us back. Thank you. Andrei who has recently moved department in the hotel thank you for the loveliest surprise with a handwritten note on our last recent stay along with a delicious fruit platter to welcome us back. These small things mean a lot, all of you we appreciate how you welcome us back like family, it means a lot. Thank you all of you for always giving us a nice experience staying in your hotel ❤️

Everything was perfect about this hotel, with the only minor drawback being breakfast time, which was quite busy and led to about a 10-minute wait each morning.

Return stay, excellent all round service

We only stayed for one night but have to say it was one of the best hotels we have ever stayed in (and we have stayed. In many!) Everything was perfect, the check in, our bedroom, the bar was cosy and welcoming and the buffet breakfast this morning was amazing! The hotel was perfect in every way, excellent value for money for a central London hotel and really should be rated five star.

Fantastic stay,from start to end arrived at 11.30 and was allocated our room which we didn’t expect.all areas of hotel immaculate,all facilities was fantastic and so comfortable

One of the best hotels I have stayed in, design led rooms, really friendly staff who go the extra mile and wow the Level was more than generous with its complimentary food and drink offering. Breakfast was also a highlight, I will be back!

Lovely hotel with a nice bar and restaurant, though the first room didn’t have a door on the bathroom (we asked to swap). In general, rooms could use a tad updating. Very convenient location right next to Regents park.

It's a nice hotel, but needs some tweaks. We tried the online check in, but never received confirmation, so we had to go to the reception. The receptionist was nice enough, but we were not offered any upgrade (hotels.com gold members should be offered one when available) When we got to the room, it was a little disappointing. Little details, like cables sticking out from under the TV, made the room look a tad shabby. We liked the toiletries, and the beds and bedding were good. The heating was broken, however, and blew out cold air. By the time the maintenance person had come and tried to sort it out, and a new room was arranged, it was 11 30pm. The new room was an upgrade, however it was a bit dusty, and so badly soundproofed that you could hear the guy next door snoring all night. Pros: The gym was perfect. It had everything you could need, and was immaculate. The Level lounge was a sweet idea, and provided a unique way to unwind from the city. Breakfast was faultless. Great selection and good quality.

If you want to sleep don’t stay at this hotel, the sound proofing between rooms and corridors is awful. The rooms facing the front hear every bit of traffic and street noise (even on the 8th floor).

Not a bad stay but not spectacular either. What I liked: 1) Staff were pleasant. 2) The level lounge is a great amenity and was well stocked in the afternoons / evenings. 3) They put together a games room for children for that weekend. The hotel is very child friendly and everyone was wonderful to my daughter. 4) Cleanliness. 5) Room was comfortable and spacious What could have been better: 1) Attention to detail - staff was lovely but always felt short with something small. Even the Christmas trees in the public areas were too tall and clearly did not fit, thus they were made to bend to fit. 2) The restaurant. For days prior to arrival, I tried to call to make a booking. They do not pick up the phone. Reception was able to take my name and reserve a table. On the day, I walked to the restaurant to amend the booking, they took my name because they could not find it. They have many tables, so I would’ve been accommodated, but I wasn’t to know before I arrived. Food for adults was good, food for children was definitely too oily (my daughter had the fish fingers). Also, I had a VIP amenity that I had to show proof for, as the restaurant was not aware - I guess because they did not have my booking or my room number. 3) Breakfast at the level - the organisation needs to be addressed. Food was good though! 4) The lifts. They are not efficient and half the time the screens were not working appropriately.

This is a nice hotel in a very good location near Regent's Park. Close to the tube, walking distance to SoHo. I was on one of the Level floors with a relatively spacious room. That gives access to a separate area for a fabulous breakfast buffet and later day wine and noshes. also offered are a wide variety of pillow choices. It's close to a hospital so you do hear ambulances occasionally. Noise can also sometimes come from adjoining rooms and above. Check in is unusual because if you've pre-booked you get emailed a QR code and scan it into a computer which dispenses your room key. Check out is equally human free.

Breakfast was very nice

Great and cozy place. We liked the breakfast and the lovely staff.

The staff was very kind.

The only probelms with this hotel were bathroom door wouldn't close which was awkward as i was sharing and we found that getting a drink in the bar was annoying as you often had to hunt for bar staff who just seemed to want to close early.

This place was fabulous!

Great place to stay! Breakfast was fantastic, staff and service fantastic. Property is close and walkable to all sights. We would stay here again and would recommend!