Wailoaloa Beach Resort Fiji

Arrived to find didnt see online booking made nights before. Had a fan room but got moved to twin room. Air-conditioning was smelly, room smelt like cat wee (im allergic so knew what the smell was) Tv did not work, no pressure in shower to even wash hair out . One stained sheet on bottom of bed and one on top. Terrible pillows. Ate in, dinner took 1.5hrs for first meal to come out. There was only 3 meals to make, no other guests. Was very disappointing.

Almost everything.

Affordable

Superawesome

To start off this resort is mentioned as Beach Resort and Hotel, this resort is not at a beach but 5-8 minutes drive to nearby beach. Front day agent didnt acknowledge me upon checking in but was on the phone during checking in and out, I had to tell her t that i was running late and she needed to check me out. The room condition itself was absolutely nasty, outdated and dirty from bedding to shower to kitchen and more. This resort is just there to make money without the consequences consider for customers or health for paying customers. I also show a report on the front desk that a local vendor came out to spray for bed bugs “what” you kidding me so now I may have been in contact with bedbugs and carrying it around with me. This is unacceptable. Consider bedbugs I’ll never go to this resort but rather pay more money and go elsewhere. Note to owner of this resort, consider remodeling your resort and updating rooms and train your team in service, I don’t blame how the service was conducted but this is how they were train which is lack of training and acknowledged customers. In conclusion, you won’t need my name as I won’t be coming back here, however consider the statement above.

The sink and bathroom was dirty and the bathroom door was broken

The room was clean and in good condition, however the TV was nor working. The outside door does not have pin to the wall so it was noise against the door upon wind blowing.

First there Family villa advertisements says it was gonna provide 2 double beds plus 6 twin beds to cater for 10 people. However upon check in, we were told it was 2 double beds with only 4 twin beds, other 2 was just couch beds. No microwave was provided. Frying pan was given instead but a day after. Service was slow. Upon giving them laundry, they said $15 per load. Once load was given to them, they said it was too much clothes they will charge another $30.

Limited options for meals, average housekeeping, and below average staff service (appeared under-staffed).

The Staff are very helpful and welcoming, always greet you with a smile

Generally I think the resort needs to step up their customer service, the housekeeping is limited during my stay I only receive one service from the house cleaning team, Breakfast they can be more varieties of food should be available, I was wondering if there is a security guard, on Saturday I could not sleep at all, there were lot's of drunkest opposite the resort area, and even some guest have been partying hard like it's their premises and not a resort. I am not satisfied with most of their services to be honest, but I believe they are doing the best they can to keep this resort running. Other than that, I like it cause it's isolate from the main road and everyday traffic noise .

Very nice

Locals hotel. Good for what we needed which was a hotel near Wailoaloa for 2 nights with 3 beds. Staff nice and good fun playing volleyball.

Room service. Ataff was helpful whenever needed. Room in side facility need improvement

This property was absolutely disgusting it was dirty had no toliet paper.it was danderous att the top of the stairs. Ripped sheets no toilet paper.2 towles for 4 people noisey all-night was so disgusting wouldnt let a stray dog stay there. Its soooo filtyhy

The staff although friendly were disorganised they allowed us to leave our hire car there for 2 nights while we toured the islands n organised pick up from a local hotel however we had planned to stay another night but upon getting our room the toilet had poo on the seat n lid the shower had no tap there was nothing to clean with that wasn't dirty n tea towels no cutlery the bed was broken so we didn't stay the second night...the early morning lift that was supposed to be organised didn't happen so left me little time to get back to the pick up point on foot all around poor experience

It’s quite reasonable but so noisy from people running around upstairs

The staff was friendly and kind. The resort menu was very tasty and service was great.

This hotel is tired and run down, in need of high level maintenance just to bring it up to code. The rooms are bare but serviceable. There does not appear to be any fire or smoke alarms, the light fitting was hanging out of the ceiling and only one power point worked in the room.The bathroom is a shock and really quite disgraceful. Mould and stains in the toilet and shower, broken tap fittings, no hot water ….. the list is endless. You get one towel and one bath mat and one toilet paper and one small soap. The rooms are not serviced and I stayed five nights. The hotel’s gardens are pretty and fairly well maintained. Most of the staff are truly delightful. However, I did come across one young lady who hardly looked up from her phone to grunt at me. She was not at all helpful. There is a restaurant and bar but I did not see them open. Breakfast is simple but all you need. The pool is refreshing. There is some noisy building work going on. I’m not sure what they are doing but the place needs a major uplift - I can’t imagine where you would begin. The runway is at the rear of the property. It was quite exciting to watch the planes during the day but very loud at night. The location is not very central and not very quiet with the busy road at front and busy runway to the rear. There is a mini mart and some nicer restaurants etc a quick walk along the road. Wi-fi anywhere is patchy at best.

The advertisement of the place was NOT TRUE. The place is about 2 km away from the beach, so one need a car but advertised as Beach Resort. All others were fine, you get what you pay.