Couvent du Franciscain

The staff graciously greeted me, helpful and sweet. Loved the air conditioning!! Breakfast Was wonderful - the hotel is in a great location. The size is cozy. My room was perfect

The AC in the room did not work properly. The bigger issue was the mold in the room, the unclean bathroom ( it smelled of urine ), multiple items found within the sheets including another guests hair and other items that suggested the room had not been properly cleaned. We got in late and had to deal with it but as circumstances resulted in staying in the city another night, we chose another hotel. Would not recommend these accommodations. Staff was made aware of all issues and was not remorseful

Breakfast was ok. Too many gnats and ants around it though as it is in the basement and not like it’s near an outside door or windows. But all in all, they are doing good and I would stay there again.

Staircase needs handrails

The rooms were VERY small. It would certainly be uncomfortable for two larger people as it was very cramped for myself and my fiancé and we are not big people. -The bed took up so much of the room that you have to shuffle sideways to get around it. That being said, the stay felt safe, quiet and clean. The view was cute and the place was quite close to everything. The parking was nearly impossible to find as it was in the alley by the building so we parked down the street. Overall, I would recommend but be aware of those few caveats!

Was good place as travel throught hotel.

Great service and the staff were excellent. Rooms clean and food great.

There was confusion about the included breakfast. I believed I had booked it with breakfast. The staff at reception initially said it wasn’t included so took an additional payment then apologised for taking the payment saying that she checked and that it was included. She also charged an excess and wrong city tax charge and then said that they could not refund any of it that day due to some payment card of theirs not being available. Eventually the excess city tax was refunded but the hotel decision was that breakfast wasn’t included. Not a pleasant experience so poor in my opinion. Nice room though but in need of maintenance. The toilet was had a leak so was not a please experience.

Lovely bedroom, hotel well located.

Make sure if you are driving to this hotel you confirm your reserved parking. In addition, our shower flooded the bathroom and the carpet so we had to move to another room which was on the 5th floor with no elevator access. We had to carry our luggage up a curving staircase—very challenging and with my 80 year old mother in law, not that safe.

Good value and convenient hotel for Christmas Markets. Friendly and attentive staff.

Yes

Our room needed repair. The bathtub was clogged so when you took a shower it filled up with water. This made it dangerous to enter & exit the tub. The towel warmer was broken. Tile was broken in the bathroom and the room could use some new paint.

We didn't have breakfast here however it smelt very good. Staff were friendly and helpful. The room was nice and clean

Served the purpose but the property is dated and there are no nice extras to speak of.

The staff here are really friendly and helpful, their English was much better than my French!

The property was in excellent condition.Staff was friendly, helpful and courteous. Rooms were snug but it is an old building with character.

Friendly staff, big and comfortable rooms

All staff were really friendly and helpful

It was run down, black mold on the walls, single elevator, no view ( apartments straight across the alley way), and the area was dead. There were hardly any amenities. The parking was a hassle and although behind the building it required an elaborate map of one way streets to access. I would not recommend.