Hôtel Les Muses

Reception not too friendly on arrival! Comfortable stay with great A/C

We had a fabulous stay. A great hotel in every way.

This property is located right across the street from the lake, making it in many ways ideal for that reason. That said, it's at least a 45 minute walk to Old Annecy, making it less desirable. Food and bar options either on property, or nearby, are just very limited. Depending on the time of year, you will find parking to be nearly impossible if you are driving to the Old Town area. Thankfully, this property maintains their own parking lot, which was really convenient and appreciated. Staff were super friendly and helpful! The room I had was fairly small, about what I was expecting for the money I paid, and I would say the value is okay too slightly above average. This place certainly served its purpose for my visit to this lovely town. I would recommend it to others comma just be aware of what you are and what you are not getting.

Great location right near the lake. Room was spacious and we enjoyed the 2 balconies. Very nice place to stay

Our room was really humid (smell humidity). We discover later that the A/C was leaking water and the carpet was wet. I don't like in general room with carpet. The bes was comfortable, but there was no mattress cover. The sheet was directly in the mattress which I find unsanitary

This place has seen better days, but it was just across the beautiful lake and easy access to activities and transit. Breakfast buffet was decent and dinning room opened onto lovely patio.

It's very expressive hotel but room were not clean. Spiders web everywhere at the balcony. No shower curtains on the bathtub. Dust on the furniture, lamp, phone.

Very small single room but well equipped and suitable for one night. I was disappointed not to have a kettle in the room and was unable one to even hire one, I was offered boiling water but only when the restaurant was open The hotel was near the lake and on a quiet area away from the city. Getting to the city was an easy and pleasant walk away. I enjoyed spending time in the garden at breakfast time.

Room was very small and bathroom was right beside bed with only a sliding door that did not close properly. Hallway to room was full of stains and room was not very clean (left over garbage under the bed and carpet was old and dingy). Breakfast was great and so were the staff. Free access to coffee and latte machine at all times if you added the breakfast option (15 Euros per person per day). Location is close to lake and a few restaurants but a long walk to the main old town area. Free parking.

We booked a lake view room only to be told that it wasn’t available, BUT they upgraded us to a non-lake view larger room, Staff was helpful and kind. This could be a very nice hotel, but it needs a little bit of maintenance. Still, it was a great price for being right near the lake and we enjoyed our stay!

If you are looking for a hotel for the location only then this is the hotel. It was right on the lake front with bike, boat and pedalo rental within 50 meters. Unfortunately this is where the positives for this hotel stop. The hotel is very run down and in some areas, and in the rooms furnishings are dirty. We were directed to the building across from the main hotel and had to get in using a code. This didn't work most of the time and other times the gate was just left open . The front door to this building was broken leaving it insecure and we had a room on the second floor. The room, I would say is one of the worst I have stayed in. The floor was laminated boards which has all come up leaving gaps and holes. There was no headboard and the chair was very dirty. There were also no ceiling lights in the room. The only lighting were small laps and these were simply not enough. The room had a large window with a partial lake view however we couldn't have this open as there were alot of ants making there way into the room. The positives. Staff seemed nice, secure parking and location . This is where it ends

Friendly young lady at front reception desk

In the old block our assigned room had fairly flat worn carpet. That would have been fine if it was clean, but the carpets were dirty. The skirting boards were full of dust. There was hair on the bedsheets, and the bathroom was full of hair and pubic hair. As if the cleaning staff has used a very hairy brush/mop and just moved it from one room to another. Reception was very apologetic and changed us to another room which although the carpets were dirty, it was hairless and went with it. We asked for compensation and I was supposed to receive the cost of 1 night. This is apparently submitted to the finance department and claimed against the cleaning company. It has been 8 weeks and I still haven't received it. And my requests for updates have been ignored. The staff know how incompetent the cleaning company is, so it is not a surprise when this happens. Also each room had something missing: e.g. towel, soap, toilet paper, so you'll be heading to reception a lot. I'm sure this post will be deleted to maintain a good score.

Location was great close to the lake. Room can use some maintenance improvements

We loved being able to have a view of the Lake from our room. The check-in staff was so friendly and enthusiastic, great energy! We found the room a little small overall for something that was higher priced than normal, and it was tricky to move along the side of the bed on the window side, and although it was great that the bathroom was en-suite, it was so tiny and a bit too near the bed. The breakfast was fine, with a good range of items to choose from a self-serve counter, helped the day off to a good start.

Fantastic location, friendly staff - one of the best hotel locations around the lake to get out there and walk or cycle

Good parking, clean room

Isabela and the rest of the staff were all great. They recommended the affiliated restaurant (Irma) located right in front of them - and that was really good as well (big thanks to Emma). The place is in what I consider a really great location at one end of Lake Annecy with a fantastic view across the length of the lake. A bicycle rental shop 2 minutes away is a GREAT way to get around the lake to Old Annecy with clear bicycle paths along huge stretches of the lake. My son a d I really loved our time here, and we lucked out with nice weather, only raining a bit when we checked out to move on to Switzerland. Couldn't really have asked for much more.

The room was very small but everything else was excellent, very clean, great location the staff was very helpful.

Convenient location, walk to the lake, restaurants in walking distance. Self parking good.