Hôtel Mercure Nancy Centre Place Stanislas

Great location, safe parking, friendly staff, comfortable bed, kettle in room and functioning AC. Had to knock a star off for the poorly designed bathroom; it’s small, but that isn’t the problem. Someone thought it was a good idea to include a very deep bath (why? A walk in shower in a 2x2m room makes far more sense) and an oversized sink (again, why? Small room, small sink, surely?!) and a toilet that is too far from the wall at the back but too close to the wall on one side (5cm!); the toilet is about 20cm from the sink… awkward. Just book carefully if you’re infirm or disabled, this bathroom will not work for everyone.

The hotel is less than 2 blocks away from most of the touristic places.

Dirty and smelly hotel. It is like a hostel. Sewage smell in the room. Nothing that you can do.

Good location. The room was small but had everything you would need. Staff were friendly and helpful, Breakfast was good

It was a nice, mid-range hotel. The parking is a major asset. The beds weren't especially comfortable and there were issues with the thermostat - it was either boiling hot or freezing, regardless of how it was set.

Great location but the rooms are a bit small

great location , staff very friendly , rooom was good

The car park was small and we had to pre-book a space. The staff were very helpful. The hotel facilities are limited but perfectly adequate, with a good breakfast offer and a small bar for a late drink. The location is in the very centre of the city close to the river, shopping and restaurants.

Service médiocre, expensive for what you get Location is good

We arrived around 11:30pm after a full days travel to get there. 1st room assigned was too difficult to get to with all of our luggage, so they assigned a different room and this is where the nightmare began. I will not be graphic but when I pulled back the cover, it was apparent the be had been really used and not changed. What we saw was so gross that it made my husband and I sick. We called the front desk and they subsequently showed us 5 different rooms on the 3rd floor - ALL HAD THE SAME NASTY ISSUE AND THE BEDS HAS CLEARLY NOT BEEN CHANGED - it was so nasty! By the 6th try (and 2am), I asked the front desk person to please go and check the room 1st before having me come along. I was really disgusted. It was 2am before they finally found a sanitary room for us. It was too late to find another hotel! The 6th room was okay but my husband and I slept on top of the covers after what we saw. I was so disgusted that I didn’t fall asleep until 4am and when we checked out the next day, this hotel comped the parking and pet fee.!!! I explained this isn’t about the money. I said, how can the entire 3rd floor have such unsanitary beds- apparently your housekeeping staff on this floor isn’t doing their jobs - just how gross. We will NEVER EVER return to that property and if it is owned as part of a franchise who cares about their reputation, Accord Group needs to follow up, rectify the unsanitary practices, or completely shut them down! Just eeeeeeeuiuuuuuuhhhhhh!

Excellent location, staff very friendly and the breakfast expensive but was really good.

Staff weee great!

very good location for town centre and restaurants On site parking good Staff friendly and helpful

My wife and I stayed one night in the Mercure Nancy Centre Place Stanislas on our way to Switzerland. But let’s start with the good features. Its position close to the city centre makes it ideal for a city stopover. It’s just a short walk to Place Stanislas and all the restaurants and sights. The other great facility is the car parking: it has its own underground park right opposite the hotel side entrance. The rest was pretty poor. The feature that appalled my wife was that the toilet was in a room so small that it was impossible – and I do mean literally impossible – to sit on it and close the door! The hotel management must know this and yet they go on letting this room. That complacency is unforgivable. Checkin was curious. It involved a long process conducted by a cheerful but apparently quite untrained person perched on the end of a table with a laptop. How come? The Mercure have a professional reservation system so what was this chap using? He also had a queue of annoyed people waiting to check in behind me. Eventually he walked me across to the lift and configured my room key using a gadget on the wall at the foot of the stairs. Crazy! The breakfast restaurant is too small for the capacity of the hotel. The choice was fine but It soon filled up and although two people were busy replenishing the servery, no one was on hand to supervise the situation. It seems there’s something very odd going on at this Mercure. We cancelled our return stopover

Convient location. Room was very small

Great location, friendly staff, great breakfast and safe parking.

Great staff

If you are looking for good service, go to another place. If you are looking for good, quality food go to another place. it costs too much to get so little!

Disorganized, quality of food is low!

VERY NICE PEOPLE, THEY MAKE A REAL DIFFERENCE!