Hôtel Mercure Pont d'Avignon Centre

really like it, will stay at the same hotel again

Amazing location. Easy to park. Breakfast was very good. Staff were very pleasant and helpful.

Best possible location in the city Easy onsite parking garage. rooms comfortable. had English channels on TV easy to walk to Palace and to good restaurants.

Summary: Parking and check in logitics are incredibly flawed and the male at the desk was disrespectful and dismissive when this We checked in at approximately 6:30pm on Sept 21. There was no available space at the check in area and we were forced to park on the attached parking lot. There were two hotel vans parked in the spots outside the doors and several small cars were double parked in front of other vehicles. Of note, a red Fiat occupied one space of the minimal check in parking for the duration of our stay. Since the checkin parking was overly occupied (double parked) we parked where hotel access was indicated. There is no elevator. We entered a dark hallway with dirty stairs heading downward. We then went down two levels of the parking lot in open metal stairs with our rolling luggage. If you fear heights this would be very challenging. Once we arrived with our luggage at the bottom of the stairs at the arrival spot we noticed no cars had moved. We then went up a half flight of stairs with our luggage to check in. There was no ramp. When we mentioned the parking situation to the male at the desk he said that we should have used the check in area. When I told him his vehicles had blocked needed parking he said “well you came at a busy time” and walked away from me. I was clearly physically distressed from having to move luggage down three flights of industrial stairs and his lack of professionalism and respect shocked me. The property was 3*. Location=A

Bedroom dull and didn’t smell fresh. For deluxe rooms we were disappointed.

Very old and depreciated property

front desk staff was excellent, very friendly and informative

The man on the desk when we checked in was so polite and helpful, wouldn’t hear of me carrying my own bag up the stairs from the parking, very well presented and efficient.

Excellent front reception desk

Excellent Hotel

Absolutely great location and loved the water refill station on our floor!

A nice hotel within the old city walls with adjacent parking. The carpark was almost full by midday and could be a problem during busy periods. We were too early to check in but the receptionist gave recommendations where to have lunch. The room was prepaid and as expected a credit card was required for any extras, unfortunately the bar staff refused to allow drinks to be charged to the room – the management apologised for this when it was brought to their attention. The room (319) was spotless and well equipped although one of the bedside reading lights was broken and the rain shower didn’t work.

Great location, helpful and friendly staff, comfortable room

Central location

Great location

convenient location to explore city

Hotel within walking distance from Palais du Papes, the Pont d’Avignon and old town. Very friendly staff AC does not get turned on during transitional season

This hotel is very close to the centre of the historic town near the Papal Palace and the medieval bridge. About 15min from the central railway station.

Basic functional hotel. Stairs from entrance to check in with no door staff to help with luggage. Rooms were clean and functional. Poorly designed shower got bathroom floor wet. Great location for iconic Avignon landmarks. Simple but adequate breakfast.

It has the best location form visiting the Pope's former residence